Arachas Reviews 

930
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 499 reviews, reviewers overwhelmingly had a truly great and positive experience with this company. Customers frequently praise the exceptionally helpful, polite, and professional staff for making insurance renewals, vehicle transfers, and policy updates completely seamless and stress-free. People consistently highlight that company representatives are extremely knowledgeable, patient, and quick to answer all inquiries during phone conversations and email exchanges. However, some customers also noted occasionally encountering unhelpful staff members, excessively long wait times on the telephone, and occasional unreturned callbacks. A few reviewers felt genuinely frustrated when their initial inquiries were dismissed or when finally receiving necessary assistance took multiple separate attempts.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the knowledgeable, efficient, and courteous... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Response time

People report positive experiences with response time, frequently highlighting speedy replies, short wait... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful staff make renewals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Contacted Arachas today to renew my Trades Policy and was answered and dealt with by Sean Barry who was pleasant courteous and above all efficient. All questions were answered efficiently and the wh... See more

Rated 5 out of 5 stars

I had a few issues with my household renewal that needed addressing.I was lucky to deal with a team member whose name is Sandrine.All my queries were dealt with so efficiently & with courtesy & good h... See more

Company replied

Rated 5 out of 5 stars

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highl... See more

Company replied


Company details

  1. Insurance Agency
  2. also in
  3. Auto Insurance Agency
  4. Caravan and Motorhome Insurance Company
  5. Commercial Insurance Company
  6. Home Insurance Agency
  7. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

930 reviews

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No recent history of asking for reviews

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4.8

All reviews

(930)

480 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s always a pleasure to deal with Sinéad Swayne

It’s a pleasure to deal with Sinéad in Arachas.
She is efficient, reliable, trustworthy and always willing to help which gives me great peace of mind knowing that everything is being taken care of.
I would highly recommend her to anyone looking for an insurance agent they can rely on.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

An example of how to deal with a customer

I have been dealing with Arachas (previously Glennons) over the past 20 years (maybe more) for both home and car insurance. While my experience has generally been positive, I would like to highlight the professional manner in which Craig Daly managed my recent car insurance renewal. He explained some changes very clearly and obviously has an excellent knowledge of the best policy to match the customer requirements. Well done Craig and thanks for your help.

14 October 2026
Unprompted review
Rated 4 out of 5 stars

Quick and easy renewal

Quick and easy renewal
With questions answered and queries resolved by pleasant staff member. The only thing was the broker fee of €85 when the renewal itself was €125 representing 65% but I expect it’s minimum regardless of the premium. Not a deal breaker as service was good , but maybe this could have been pointed out

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Great company/individuals to deal with

Sinead Swayne & Ciara Shinkwin couldn't have been more helpful and such friendly individuals to deal with. They worked through obstacles for me at a swift pace so thank you ladies for all the help :).

29 September 2026
Unprompted review
Rated 5 out of 5 stars

the representative was very helpful

the representative was very helpful. She pointed out an issue which I had not realised and which could have caused some difficulties. She went through the policy carefully and explained to me the reasoning behind all the questions. I was impressed with her knowledge.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Made payment over the phone

Made payment over the phone. Person who attended me (Catherine) explained payment process, recording procedure and when she turned off the recording to take my payment details. She was thorough, fast, friendly and efficient

5 October 2026
Unprompted review

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