Horrible experience with this company and Raj specifically. I placed an order on March 16. After a week of no communication, I reached out asking for an order update. Raj promised he was contacting th... See more
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HIghly dodgy, and shonky operator which sends operators who have no clue what they are talking about and come without any testing tools or jigs. I will briefly recount what happened today.... See more
Terrible! The Appliance Guys recently installed a dishwasher for us, and it was not correctly anchored in the cavity and it rocks back and forth by 5cm when opened. When they were approached to repair... See more
Raj made the experience great! My local dealer was unable or unwilling to do anything extra. Raj found the unit at the warehouse, made arrangements to get it shipped FREE, and followed up to be sure... See more
Company details
Written by the company
Appliance Guys offers a wide range of residential and commercial grade appliances. We strive to provide the best customer and product support available. We'd love your honest review!
Contact info
3925 88TH STREET NE, 98270, Marysville, United States
- (833)268-8743
- contact@applianceguys.com
- applianceguys.com
2.2
Poor
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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NO FOLLOW THROUGH
I bought a range in December and received wrong color. It was white and not stainless though image in order is stainless. I inquired about exchanging since 1/22 and have called and spoken to Raj and Tim 7 times. Have 3 emails from Raj promoting a return carrier pickup and he NEVER follows through. I finally had to log a complaint with my credit card company and called Raj to warn him, and he asked me to withdraw the complaint. As of now I was credited by Chase for fraud protection but Raj still has done nothing to pick up the range. Sadly I liked this company on the buy side and would have gladly paid a return fee and paid more for the stainless range but these guys cannot be trusted to help fix a wrong purchase. WILL NEVER BUY FROM THEM AGAIN!
22 January 2024
Unprompted review
Reply from Appliance Guys
We're very sorry this happened. We are glad it was resolved positively for you though.
Great customer service!!
Raj was so wonderful in helping me with my order. I am a senior citizen and he was very patient and very helpful with me.We need more good citizens like Raj in our world today!!
8 November 2023
Unprompted review
Raj made the experience great
Raj made the experience great! My local dealer was unable or unwilling to do anything extra. Raj found the unit at the warehouse, made arrangements to get it shipped FREE, and followed up to be sure it all happened.
I have left messages on many sites and got nothing but crickets, Raj responded almost immediately and made it clear he was my guy and would resolve the issue my local dealer was not willing to do.
These Appliance Guy are great!
2 October 2023
Unprompted review
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