Aosom UK | Online Store Reviews 

quick delivery, good quality sun beds & a great price

Had to return items as wrong colour recieved. Asked if they could just send correct colour and I would send the wrong ones back with the same courier, they refused. They eventually accepted my return (after trying to get me to pay for it) so I asked if they could then just send me the correct colour items rather than issuing a refund then I would have to re order the correct colour, they wouldnt do this either & confirmed i had to wait 14 DAYS for my refund. Correct items will be ordered elsewhere. Customer service is shocking

We had a probledm which dealt quickly and efficiently dealt with.
Thank you for your service and help.
Chris Old

Lovely garden set

Lovely parasol but very creased , had it a month and they still not gone.

Excellent customer service. Order processed quickly and delivered within a few days. Website and ordering process very easy to use and good communication throughout. Will use this company again in the future.

I bought a parasol and base online over 3 weeks ago for approx £160 and received confirmation that the order had been received. The next day I received a courier note informing me that my parcel would be with them soon and they would advise of delivery. I was then advised via an unbranded email from an Aosom employee that they couldn’t fulfill the order and I would receive a refund within 10 days. I continued to receive confirmation from the courier that the order would be delivered which was confusing. Approx 4 days later a delivery came which was the parasol base only part of the order worth approx £45. 1 week later I received a refund from Aosom for £45 leaving me approx £65 overall out of pocket for the undelivered parasol. Despite repeated emails exchanges where I explained the error that they had refunded me for the cheaper parasol base when it was the £120 parasol that was undelivered, I am still waiting a refund and struggling to get a response. Really poor customer service and not a good way to treat a customer who made a purchase with them in good will only to be let down and still out of pocket which is no fault of my own.

Clear website, easy ordering, quality products, quick and punctual delivery.
Absolutely recommend it. Thank you.

Lovely chairs and foldable table/stool.
Great price, comfortable waterproof cushions.
Very solid.
Took a few hours to put together but once you've done the first one the other is easier. Very quick delivery. Overall a great buy.

Brilliant came when they said can't fault tgem

This a gift for my friends birthday on the 3rd August.
Thank you gor fast delivery.

Excellent service, great product, and good communication throughout. The product was delivered before the expected delivery date,I was surprised it has no base but I am very satisfied with my purchase and would highly recommend this seller.

Arrived on time.
Quality very good.
Only one fault a metal stay missing for a cupboard door only 1 in sealed pkt instead of 2.

Great cover, just as described. Arrived promptly.

Good delivery seems good product but lousy instructions.

Bought a seesaw from them. 7 missing bolts. Said they didn’t have replacement bolts but offered a 20% discount and I’ve had to buy the bolts. Could have returned but it was for my grandsons birthday who was desperate to use it. They need to check before sending to customer. The discount just about covered the price of the bolts but no compensation for the inconvenience of it all !

Did buy a bouncy castle too which was fine but wouldn’t shop with them again which is a shame 😳

prompt delivery for a lovely bench i love it looks lovely in my garden

Quick delivery and turnaround, good product with no issues. As a new customer also got a nice discount voucher, thank you!

Super fast delivery. A great tent and everything there for a great price.