We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
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Review summary
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Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
Lovely chairs and foldable table/stool. Great price, comfortable waterproof cushions. Very solid. Took a few hours to put together but once you've done the first one the other is easier. Very quick... See more
Not being tec savvy I actually found ordering from your company easy. Worried if I had done everything ok, your company acknowledged my order within mins also the delivery details. Was kept informed w... See more
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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Extremely well packed,very easy to…
Extremely well packed,very easy to assemble I’m confident that it will last when filled with soil
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
pergola with retractable roof &…
Saw the pergola with retractable roof & wall at my daughter's & was impressed, & just what I need for my patio. Ordered next day but went to out of stock before taking payment. No problem there. Few days later showed one in stock. Ordered & took payment, so looking good. No! Payment to be refunded. Tried another supplier All4U, same thing refunded. Several days later got mess from Aosom "New stock has landed" with picture of gazebo I want & comment "Recomended for you" OK must be in stock then. No, back to merry go round of taking payment & later to be refunded. With refunds always taking longer than payments. This is getting annoying now. Why take payment if out of stock & why tell me new stock has landed & "recommend for me" this particular pergola when they know it is still out of stock. So, if I see it come in stock, do I order again with the risk of yet another payment/refund merry go round? NOT HAPPY!! I'll keep you updated.
20 July 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Collin,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've experienced while trying to purchase the pergola.
We completely understand how disappointing it must have been to see the item appear to be back in stock, place your order, have your payment taken, and then receive a refund because the product was unavailable. We also appreciate your feedback regarding the stock notifications and recommendations you received, as we understand how confusing and frustrating this can be.
Your comments have been shared with the relevant team for review so that we can investigate the stock availability and notification process to help prevent similar situations in the future.
We truly value your interest in our products and hope we'll have the opportunity to provide you with a much better experience. Thank you for your patience and understanding.
Kind regards,
After Sale Team
Great service, five stars despite defective LED controller
The parasol is of novel design, well-made and easy to construct.
I have a problem with the LED lights not switching off and on automatically. I complained and Aosom were very quick and polite in their responses. Unfortunately they did not have any more of my particular parasol in stock and we agreed a partial refund which was credited to my bank account promptly.
1 August 2026
Unprompted review
The product itself is fine
The product itself is fine. The delivery partner. The driver himself was fine but he had broken down and no one from the delivery company had thought to notify me. Zero communication and I was ready to go to bed . when he arrived at 10pm. Not good enough and if this is the standard of delivery that that Aosome are content with then this is the last time I shop with you. The driver still had deliveries to make after me so I suspect others will also not be happy .
25 July 2026
Reply from Aosom UK | Online Store
Dear Emmanuel,
We're pleased to hear that you were satisfied with the product itself and that the delivery driver was courteous. However, we are truly sorry to learn about the poor delivery experience you encountered.
We completely understand how frustrating it must have been to receive no communication regarding the delay and to have your delivery arrive as late as 10:00 PM. We appreciate your understanding of the driver's situation, but we also recognize that you should have been kept informed throughout the process.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with our relevant team and delivery partner for review, as clear communication and reliable service are extremely important to us.
We genuinely value your comments and hope you will give us another opportunity to provide you with the level of service you expect and deserve.
Kind regards,
After Sale Team
Fast delivery and really good product…
Fast delivery and really good product it went up easily and so far has done the job really well
30 July 2026
Really stylish floor lamp
Really stylish floor lamp , at a great price .
Also came well packed and very quickly .
Will use this company again no doubt.
24 July 2026
Unhappy with item and paid £13 to return
I had to pay £13 to return an item, I personally did not feel for was fit for purpose. It was tracked and safely returned to depot on the 21 July. My refund has still not been processed. I have today raised a compliant.
27 July 2026
Reply from Aosom UK | Online Store
Dear Michelle,
Thank you for sharing your feedback. We are very sorry to hear about the inconvenience you've experienced.
We understand how frustrating it must be to have paid for the return of an item and then have to wait for your refund after it was successfully delivered to our warehouse on 21 July. We sincerely apologize for the delay and appreciate you bringing this to our attention.
The Return you have to bear was under the Return Policies which are evidently mentioned on our official website and once the item gets return back to our returned warehouse, we always request our customers to inform us to let us know about it, so we can locate your order in our network and afterwards we process the refund because the tracking details are reserved with you only and on daily basis multiple pallets are coming and going through. Your refund has been logged over the system which will get reflect back into original payment with in next few working days.
Kind regards,
After Sale Team
Very happy
The item was as described and of good quality. No problems.with the service or communication. Would definitely us again.
24 July 2026
Parts missing and time consuming…
Parts missing and time consuming waiting for a response to request for my refund
Regards
Vanessa
31 July 2026
Reply from Aosom UK | Online Store
Dear Vanessa,
Thank you for taking out time and sharing your valuable response with us.
We are sorry to hear that you have received the item with some missing parts and faced an inconvenience about the item. This is not the product quality and services which aim to provide to our customers.
Your feedback is very important to us and have shared with our relevant team to inform them about it to avoid such issues in future.
Regarding your refund request, we have been unable to locate any previous email correspondence relating to this matter. However, we have escalated your case to the appropriate department, and a member of the team will contact you as soon as possible to review the situation and work towards a prompt resolution.
Thank you for your patience and understanding. We truly appreciate the opportunity to make things right.
Kind Regards,
After Sale Team
I would give you ⭐️⭐️⭐️⭐️⭐️ but it's always…
I would give you ⭐️⭐️⭐️⭐️⭐️ but it's always room for improvement.
31 July 2026
The price was great delivery fast and…
The price was great delivery fast and the cage is excellent
24 July 2026
New pricing rules as of 31st July 2026…
New pricing rules as of 31st July 2026 - no longer worth dropshipping unfortunately. Shame as Aosom were a good supplier but like all suppliers, they crank the price up once they become established and the small guys have done all the work.
Edit:
Increased the stars due to past performance. Since the new tiered pricing scheme for resellers, the spreadsheet titles in row 1 have changed, not very helpful! The Price column is now in text format due to having GBP after each price and now that each item has individual shipping price I have had to get AI involved to clean up the spreadsheet, remove GBP, change Price column to numeric and add a column for postage plus new price column. There are a lot of resellers that would be stuck here! Also 12 orders in 2 weeks, which will increase, have had to be cancelled due to this spreadsheet that resellers import only being updated 3 times a day. This means that the stock figures for 12.5 thousand items are wildly out of synch when orders are placed. This needs to change to be almost live. Exporting this spreadsheet to every 10-15 minutes would be more acceptable, not every 8 hours.
Then, there is the issue of cancelled orders by Aosom, because their stock figures are wrong. As if making the stock spreadsheet made available regularly isn't bad enough, when the stock shows as being in stock on the Aosom website we regularly receive emails stating that the item is in fact out of stock and that it cannot be fulfilled!!! This is all a recent development so either this is all by design now that Aosom has become well known or recent staff changes. Either way, Aosom are destroying the reputation of online resellers.
31 July 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Mark,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that the recent pricing changes have impacted your experience and made our dropshipping program less suitable for your business. We understand how disappointing this must be, especially after having a positive experience with us in the past.
We truly value your comments, and your feedback has been shared with the relevant team for review, as it helps us better understand the needs and concerns of our partners.
We sincerely appreciate your support and hope we may have the opportunity to work with you again in the future.
Kind regards,
After Sale Team
Very happy with the quality of goods…
Very happy with the quality of goods and service, the chair is good value and DHL delivered on time as promised.
30 July 2026
Had to return items as wrong colour…
Had to return items as wrong colour recieved. Asked if they could just send correct colour and I would send the wrong ones back with the same courier, they refused. They eventually accepted my return (after trying to get me to pay for it) so I asked if they could then just send me the correct colour items rather than issuing a refund then I would have to re order the correct colour, they wouldnt do this either & confirmed i had to wait 14 DAYS for my refund. Correct items will be ordered elsewhere. Customer service is shocking
30 July 2026
Reply from Aosom UK | Online Store
Dear Kevin,
Thank you for taking the time to share your feedback.
We sincerely apologize for the inconvenience caused by receiving the incorrect colour and for the frustration you experienced throughout the return process. We understand how disappointing it must have been that we were unable to arrange a direct exchange for the correct colour and that the return and refund process did not meet your expectations.
We appreciate your comments regarding our customer service, as they help us identify areas where we need to improve. Your feedback has been shared with the relevant team for review to help us enhance both our processes and the support we provide to our customers.
We are truly sorry that your experience has led you to purchase elsewhere and there was no return postage cost charged for the return and a full refund has been logged over the system which can take about 7-14 days to reflect back into your account according to the banking policies.
Kind Regards,
After Sale Team
Very good service
31 July 2026
Reply from Aosom UK | Online Store
Dear Walter,
Thank you for your kind feedback!
We're delighted to hear that you were happy with the service you received. Your satisfaction is very important to us, and it's wonderful to know we were able to meet your expectations.
We truly appreciate your support and look forward to serving you again in the future.”
Kind Regards,
After Sale Team
We had a probledm which dealt quickly…
We had a probledm which dealt quickly and efficiently dealt with.
Thank you for your service and help.
Chris Old
23 July 2026
Lovely parasol but very creased
Lovely parasol but very creased , had it a month and they still not gone.
23 July 2026
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