We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
Lovely chairs and foldable table/stool. Great price, comfortable waterproof cushions. Very solid. Took a few hours to put together but once you've done the first one the other is easier. Very quick... See more
Not being tec savvy I actually found ordering from your company easy. Worried if I had done everything ok, your company acknowledged my order within mins also the delivery details. Was kept informed w... See more
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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Promot delivery and when I had a query…
Promot delivery and when I had a query after delivery also prompt response.
4 August 2026
Excellent service I love my trees
28 July 2026
Straightforward to order and arrange…
Straightforward to order and arrange delivery. Arrived promptly and does the job perfectly.
4 August 2026
A good product promptly delivered
4 August 2026
Great Chair
Delivery time was excellent and was kept informed all the time. Just had someone build the chair today and looks great. Find it ideal to suit my needs.
3 August 2026
Easy to order and very prompt delivery…
Easy to order and very prompt delivery time. Will use again.
3 August 2026
EXCELLENT PRODUCTS.
I HAVE HAD ARTIFICIAL TREES AND ROSE TREE ALSO PLANTERS THEY ALL HAVE BEEN EXCELLENT.I CAN REALLY RECCOMEND THERE PURCHASES.
4 August 2026
Always Good service
Good range of products at affordable prices, delivery is fast and trouble free
27 July 2026
Speedy transaction
Speedy transaction. Good communication. Product arrived well packaged. Exactly as described.
3 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Aosom UK | Online Store
Dear Mr Swalwell,
Sorry to hear about the inconvenience of receiving the item delay than then estimated delivery time frame.
We appreciate your comments and apologize that the delivery took longer than expected. We understand how important timely delivery is and are sorry that we did not meet your expectations on this occasion.
Your feedback is valuable to us and has been shared with the relevant team as we continue working to improve our delivery service. We truly appreciate your patience and hope to provide you with a much better experience in the future.
Kind regards,
After Sale Team
Good price and sturdy but face piece is…
Good price and sturdy but face piece is incredibly uncomfortable
3 August 2026
Reply from Aosom UK | Online Store
Dear Helen,
Thank you for taking the time to share your feedback with us.
We're pleased to hear that you found the product to be sturdy and good value for money. However, we're sorry to learn that the face piece was not comfortable to use. We understand how important comfort is, and we're disappointed that the product did not fully meet your expectations.
Your feedback is greatly appreciated and has been shared with our relevant team for review, as it helps us improve the quality and design of our products.
Thank you again for your valuable comments, and we hope to provide you with a better experience in the future.
One of our relevant team will contact you shortly to enquire about the item and assist you further about this issue.
Kind regards,
After Sale Team
Positive experience all round
Easy to use website, fast and efficient delivery and a very good product.
24 July 2026
Difficult to put together
27 July 2026
Reply from Aosom UK | Online Store
Dear Mrs Linda,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that you found the product difficult to assemble. We understand how frustrating this can be, and we apologize for any inconvenience caused.
Your feedback is important to us and has been shared with our relevant team for review. We are continually looking for ways to improve our products and assembly instructions to provide a better experience for our customers.
We appreciate your comments and thank you for choosing MH STAR.
Kind regards,
After Sale Team
The items came very quickly and were…
The items came very quickly and were well packaged. The product was good quality and easy to put together. Very pleased and would recommend.
1 August 2026
Excellent product car fridge/ cooler…
Excellent product car fridge/ cooler and very good service
25 July 2026
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