Product was good. Solid at a reasonable price and looks attractive. Assembly instructions were generally quite clear (does take over 2 hours to assemble and needs a 2nd person at some stages). Much b... See more
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Review summary
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Reviews shaping this summary
We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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This a gift for my friends birthday on…
This a gift for my friends birthday on the 3rd August.
Thank you gor fast delivery.
30 July 2026
Excellent service
Excellent service, great product, and good communication throughout. The product was delivered before the expected delivery date,I was surprised it has no base but I am very satisfied with my purchase and would highly recommend this seller.
29 July 2026
Looks good, grey kitchen storageb
Arrived on time.
Quality very good.
Only one fault a metal stay missing for a cupboard door only 1 in sealed pkt instead of 2.
23 July 2026
May use AI-assist with repliesRead more
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Good delivery seems good product but…
Good delivery seems good product but lousy instructions.
30 July 2026
Reply from Aosom UK | Online Store
Dear Shirley,
We're pleased to hear that you were satisfied with the delivery service and that the product meets your expectations. However, we're sorry to learn that you found the assembly instructions difficult to follow.
Your comments are greatly appreciated and have been shared with the relevant team for review, as we are always looking for ways to improve our products and documentation.
Thank you again for your valuable feedback, and we hope to serve you better in the future.
Kind Regards,
After Sale Team
Missing bolts re seesaw I bought
Bought a seesaw from them. 7 missing bolts. Said they didn’t have replacement bolts but offered a 20% discount and I’ve had to buy the bolts. Could have returned but it was for my grandsons birthday who was desperate to use it. They need to check before sending to customer. The discount just about covered the price of the bolts but no compensation for the inconvenience of it all !
Did buy a bouncy castle too which was fine but wouldn’t shop with them again which is a shame 😳
30 July 2026
Reply from Aosom UK | Online Store
Dear Moly,
We're very sorry to hear that your seesaw arrived with missing bolts and understand how frustrating this must have been, especially as it was purchased for your grandson's birthday. We appreciate that returning the item was not a practical option when he was eager to use it.
We sincerely apologize for the inconvenience caused. While we're glad the partial refund helped cover the cost of purchasing the replacement bolts, we understand that this did not make up for the time and inconvenience you experienced. Your comments regarding our quality control have been shared with the relevant team, as products should be thoroughly checked before dispatch.
We're pleased to hear that the bouncy castle met your expectations, but we're truly sorry that this experience has affected your confidence in shopping with us again. We appreciate your honest feedback and hope we'll have the opportunity to provide you with a much better experience in the future.
Kind Regards,
After Sale Team
prompt delivery for a lovely bench i…
prompt delivery for a lovely bench i love it looks lovely in my garden
21 July 2026
Quick delivery and turnaround
Quick delivery and turnaround, good product with no issues. As a new customer also got a nice discount voucher, thank you!
21 July 2026
Super fast delivery
Super fast delivery. A great tent and everything there for a great price.
27 July 2026
I gave 4 stars because some bolts…
I gave 4 stars because some bolts didn’t line up. So hope chairs don’t collapse. They are comfy and I was pleased I didn’t have to buy a table
29 July 2026
Not being tec savvy I actually found…
Not being tec savvy I actually found ordering from your company easy. Worried if I had done everything ok, your company acknowledged my order within mins also the delivery details. Was kept informed when parcel was uplifted and when it would be delivered 2days great.delivered in good condition the dog pram was better quality than I expected size was perfect exactly what was described. Fab
26 July 2026
Easy to order
Easy to order, great communication, fast delivery on time. Chair is fabulous quality at a bargain price. So pleased in every way A*****
29 July 2026
The sunshade pergola makes our patio…
The sunshade pergola makes our patio space usable. Fairly easy to erect. Good quality, as has been our previous Outsunny product purchases. Prompt delivery too.
17 July 2026
The parasol was good price and fair…
The parasol was good price and fair quality but the delivery was poor. It was delayed twice so it took 6 days to get to us.
28 July 2026
Reply from Aosom UK | Online Store
Dear Ali,
Thank you for taking the time to share your valuable feedback with us. We are pleased to hear that you were satisfied with the price and quality of your parasol.
However, we are sincerely sorry to learn that your delivery was delayed twice, resulting in you having to wait six days to receive your order. We understand how frustrating this must have been, and we apologize for the inconvenience caused.
Your feedback is extremely important to us and has been shared with our relevant delivery partner so they are aware of the delays and can work towards improving the reliability of their delivery service.
We truly appreciate your patience and understanding, and we hope to provide you with a much smoother experience in the future.
Kind Regards,
After Sale Team
Fast and efficient website and…
Fast and efficient website and delivery.
Fantastic prices and quality.
29 July 2026
Goods arrived filthy
Ordered a reclining chair when it arrived was covered in grease spots and dirt, defo not a new product.
29 July 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Neil,
Please accept my sincere apology for the inconvenience you have faced about the ordered item and this is not the product and quality which we aim to provide to our customer.
We are sorry for all of this inconvenience and your feedback is very important to us and shared with our relevant team to inform them about all of this situation and will help them to improve the quality of the product and try to avoid such issues in future for the customers.
Upon reviewing the order details, we have found out that this issue has been taken care by the customer support team and resolved on a mutual decided resolution. Thnak you so much for contacting our customer support team and accepting the mutual resolution and assistance about your ordered item.
Kind Regards,
After Sale Team
product is good…
delivery was as advertised product is good - zapping loads of flying things.
25 July 2026
Overall very good service
Overall very good service, delivered on time, when we had a slight problem contacted them and they replied very quickly and sorted it out.
Very pleased with the service.
22 July 2026
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