Aosom CA Reviews 

8,521
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,710 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and design, often finding items well-made and sturdy. Delivery is frequently highlighted as fast and prompt, with many items arriving earlier than expected, securely packaged and intact. Competitive pricing is also appreciated, noting great value for money. However, some customers noted issues with missing or damaged parts upon arrival, or received incorrect items. Others expressed concerns about certain product materials being thin or having limited long-term durability, citing instances of poor staining, glue detachment, or tedious assembly for specific items.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting excellent quality, great prices, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency, with... See more

Quality

Consumers generally express satisfaction with product quality, often highlighting items as well-made, sturdy,... See more

Order

Customers had positive experiences with order, praising the quick and easy ordering process, excellent... See more

Price

Customers consistently note positive experiences with price, often highlighting good value, reasonable costs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered a few things now from Aosom CA and my experience with them has been quite remarkable. The products are great ideas ( although I didn’t find exactly what I wanted because products were... See more

Rated 5 out of 5 stars

Aosom has amazing products at really good pricings plus thier sales promos adds a cherry on top.I had a minor issue regarding a missing cap for a cantilever Patio Umbrella , a customer service Rep p... See more

Rated 5 out of 5 stars

I recently bought a patio awning and a cantilever patio umbrella.Each item bought separately.Both items were delivered 2 days ahead of quoted delivery and the packaging was meticulously done...no miss... See more

Rated 5 out of 5 stars

The replacement canopy fit the gazebo which is amazing, as it was nearly impossible to find one that would fit it. I'm a little concerned about the side poles not having any pockets to fit in, but ju... See more



Company details

  1. Home & Garden

Information provided by various external sources

Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!


Contact info

  • Finch Avenue East 5590, M1B 1T1, Toronto, United States

  • aosom.ca

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

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4.5

All reviews

(8,521)

3,813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Product arrived damaged and could not…

Product arrived damaged and could not be assembled. The initial response was a modest discount, which was unacceptable. We are still waiting for the damaged part to be replaced.

13 July 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers.
Thank you for your great patience in this matter, we are very happy that we were able to achieve a resolution with you this time
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you for choosing Aosom.

Rated 5 out of 5 stars

Good product, Excellent Support.

Product arrived early but slightly damaged. I sent in a photo and they responded in a timely manner and agreed to send a replacement part. It arrived about one week later. Commendable service.

I'm happy with the product.

9 July 2026
Rated 1 out of 5 stars

Gave me a hard time on my return…

Gave me a hard time on my return because I thought the product was cheaply made and I was not comfortable with 90 days warranty on a clothes dryer. The same dryer is sold by costway at a regular price of $389 with a $40 off coupon. These are pretty much disposable units and controls on the bottom will out date fast!
Beware of only 90 days on their dryers made by HomCom.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great product at reasonable price

I have ordered a few items from Aosom, and I’m always satisfied. My recent purchase were shutters that I got on sale. I’m very happy with them for what I paid. But if I would have paid full price, I would have said, for the quality, it was a bit expensive. You have great items on your website, and love all the sales you put on. Definitely recommend shopping on Aosom.

12 July 2026
Rated 5 out of 5 stars

What ordered

What ordered, what I expected, informed on delivery every step of the way, on time, and in perfect condition! Thank you

11 July 2026
Rated 5 out of 5 stars

Dog bed purchase

Easy ordering process. The quality of the product was great. Delivery time was fast and arrived earlier than the estimated delivery time.

9 July 2026
Rated 3 out of 5 stars

Did not find any instructions for…

Did not find any instructions for assembly

Everything else was fine

8 June 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers.
Thank you for your great patience in this matter, we are very happy that we were able to achieve a resolution with you this time
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you for choosing Aosom.

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