We were looking for house to rent around Bristol, we booked a viewing on Saturday when Harpindar at the Downend branch showed us around. She’s been on top of everything and proactively contacting the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sad day having to tell Greg lines from Andrews Estate Agents Stroud, that our rental is now for sale, Greg has been amazing support and carried out his job in a professional, efficient and friendly ma... See more
Company replied
Right from the start Gurmit was friendly and approachable. Talking to a real person who is friendly and has a sense of humour is instantly distinguishable from someone who's operating to a script. S... See more
Company replied
Denise walters is my property manager who works for Andrews letting Agents. Based in the Clifton Branch in Bristol. Denise is really fantastic and so professional at her job as a property manager... See more
Company replied
Company details
- Real Estate Agents
- Condominium Rental Agency
- Non-Profit Organization
- Property Management Company
- Real Estate Appraiser
- Real Estate Rental Agency
Written by the company
There’s much more to Andrews than meets the eye >> Our business is 100% owned by Andrews Charitable Trust, a charity set up to provide oversight to the business and ensure that when profits are made the shareholder dividend paid is reinvested in charitable causes, equating to over £10m in charitable donations since the business was founded >> Ethical to the core, with a heritage of social conscience, we are, in fact, Andrews Property Group – a collection of over 300 specialists. From our 47 offices throughout the South of England we offer national reach along the M4 and M5 corridors, providing local knowledge to give you a complete offering beyond sales and lettings. When you work with one part of our business, you get the benefit and expertise of the whole >> Established in 1946, we’re veterans of the property industry, with a belief in teamwork, being upfront and working around you and your preferred ways of communication. It’s how we’re able to add value where it really matters, for our clients who often have fingers in many pies. They find our depth and breadth of knowledge refreshingly reassuring
Contact info
United Kingdom
- hello@andrewsonline.co.uk
- andrewsonline.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a really positive experience…
Had a really positive experience Isabelle, Harpindar and Molly we’re all really nice and helpful thanks a lot pleasure to deal with.
21 August 2026
Unprompted review
Reply from Andrews Property Group
Thank you for your wonderful feedback! We're thrilled to hear that Isabelle, Harpindar, and Molly made your experience so positive. We look forward to assisting you again in the future.
Daryn + Andrews Property Group
Daryn from Andrews Property Group was a consummate professional and a very helpful guide. 5 stars.
20 August 2026
Unprompted review
Reply from Andrews Property Group
Thanks for the feedback, Theo. It's great to hear that Daryn provided you with professional and helpful service.
Ben was welcoming and friendly and gave…
Ben was welcoming and friendly and gave the tour of the place with a great energy. Great experience!
19 August 2026
Unprompted review
Reply from Andrews Property Group
Hi Shivangi, Thank you for your wonderful feedback! We're thrilled to hear that Ben made your experience enjoyable with his welcoming and energetic tour. We appreciate your kind words and look forward to seeing you again in the future. Best wishes , Lisa
Very positive experience seeing…
Very positive experience seeing properties with Andrews. Lois was wonderful in helping to view the property and answering questions.
18 August 2026
Unprompted review
Reply from Andrews Property Group
Thank you, Hamza, for your wonderful review! We're thrilled to hear you had a positive experience with Lois and our team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes , Lisa
Lorna
Hi. I moved house through Andrew’s property group. My move was being handled by Lorna. She was amazing and very understanding and supportive throughout the process
31 July 2026
Unprompted review
Reply from Andrews Property Group
Hi Zak, thank you for your wonderful feedback! We're thrilled to hear that Lorna provided such excellent support during your move. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out. Best wishes , Lisa
Such a lovely team
Such a lovely team! Molly, Isabelle and Rebekah were all so helpful during my property search and viewing. Communication was good all around
17 August 2026
Unprompted review
Reply from Andrews Property Group
Dear Wardat ,
Thank you for your wonderful review! We're thrilled to hear that Molly, Isabelle, and Rebekah made your property search a positive experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes , Lisa
Denise walters is my property manager…(Andrews letting ) Based at the clifton branch in Bristol.l
Denise walters is my property manager who works for Andrews letting Agents.
Based in the Clifton Branch in Bristol.
Denise is really fantastic and so professional at her job as a property manager working for Andrews. She is so amazing how she always sorts any problems or issues i have ever had regarding my property which is managed by Andrews at clifton. She is so polite and so reliable in any task that she has to face regarding my property.
Thank you so much Denise.
Paul kimmins ( property owner)
17 August 2026
Unprompted review
Reply from Andrews Property Group
Dear Mr Kimmins,
Thank you for your wonderful feedback about Denise. We're thrilled to hear about your positive experience with her professionalism and dedication. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
Matt and James at Andrews have been…
Matt and James at Andrews have been really efficient and helpful and a pleasure to deal with throughout the sale process. Thank you both, highly recommend this team!
14 August 2026
Unprompted review
Reply from Andrews Property Group
Hi Jennifer, thank you for your wonderful feedback! We're thrilled to hear that Matt and James made your experience enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes, Andrews Head Office.
Fantastic Experience with Harpindar Kour
I had a really positive experience with Harpindar Kour at the Andrews Downend branch. She was so friendly, welcoming and helpful throughout the viewing and made the whole experience feel easy and comfortable. She took the time to show me around properly, answered all of my questions and was a pleasure to deal with. Thank you so much Harpindar! 😊
14 August 2026
Unprompted review
Reply from Andrews Property Group
Dear Katan Amin,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar at our Downend branch. Your kind words motivate us to continue delivering excellent service. We appreciate your support and look forward to assisting you again.
Best regards,
Andrews Head Office
Andrews Clifton Letting Experience
Andrews Clifton let out house out, the second time whilst they have been managing it, and it was a great service. They kept us informed, discussed and advised on decisions and we couldn’t have asked for more.
12 August 2026
Unprompted review
Reply from Andrews Property Group
Dear Emma & Robert, thank you for your wonderful review! We're thrilled to hear about your positive experience with Andrews Clifton. Keeping you informed and advised is our priority. We look forward to continuing to provide excellent service in the future. Best regards, Andrews Head Office.
We were looking for a house to rent in…
We were looking for a house to rent in Keynsham, Harpindor at the Downend branch was very helpful in arranging viewings and constant communication made the tenancy agreement run smoothly.
12 August 2026
Unprompted review
Reply from Andrews Property Group
Dear Gus ,
Thank you for your wonderful feedback! We're delighted to hear that Harpindor provided excellent service and made your rental experience smooth. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
I was looking for a place to rent with…
I was looking for a place to rent with my 2 boys and had a great experience finding, being shown around and organising everything with Lorna. She made the process easy from start to finish and has been helpful since then as well. Thank you Andrew’s Estate agents and Lorna for your help.
10 July 2026
Unprompted review
Reply from Andrews Property Group
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Lorna. It's great to know she made the process easy for you and your boys. We appreciate your kind words and look forward to assisting you in the future. Best wishes , Lisa
House Sale
House Sale – Wallington Branch
We recently sold our house in Wallington and are very happy to recommend Andrews Wallington.
It was our first time selling a house, and James Conner, Liudmila Tiora and the team helped us throughout the process. There are a lot of estate agents in the Wallington and Carshalton area, and we decided to go with Andrews after meeting James, who was approachable, knowledgeable and very easy to deal with.
We were very happy with the service throughout. The team were efficient, professional and kept us well informed at every stage. The whole process was handled smoothly, and we would happily recommend James and the Andrews Wallington team to anyone looking to sell their property.
7 August 2026
Unprompted review
Reply from Andrews Property Group
Dear David ,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with James, Liudmila, and the team at Andrews Wallington. Your recommendation means a lot to us. We wish you all the best in your new chapter! Best wishes , Lisa
Letting
Ella has been really helpful throughout the entire experience - great communication and helpful advice, regular updates and support.
5 August 2026
Unprompted review
Reply from Andrews Property Group
Hi Becca, thank you for your wonderful feedback! We're thrilled to hear that Ella provided excellent support and communication. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
Good customer service
Good customer service , understanding , responding the phone calls and messages
5 August 2026
Unprompted review
Reply from Andrews Property Group
Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.
It was one of the best experience with…
It was one of the best experience with Harpindar at the Downend branch, very professional.
Thank you very much for finding for us a new home😊
31 July 2026
Unprompted review
Reply from Andrews Property Group
Dear Vladislav Toma,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar at our Downend branch. Your satisfaction is our priority, and we’re delighted to have helped you find a new home.
Best regards,
Andrews Head Office
Reply from Andrews Property Group
Dear Olawale Olanbiwollu, thank you for your wonderful feedback! We're thrilled to hear you had a great experience at our Downend branch. Your satisfaction is our priority, and we look forward to serving you again. Best regards, Andrews Head Office.
Reply from Andrews Property Group
Dear Niamh McGillan,
Thank you for your wonderful feedback! We're thrilled to hear that Rebekah was helpful and friendly. Your satisfaction is our priority, and we appreciate your support.
Best regards,
Andrews Head Office
House sale
I can’t thank the MSN Andrews branch team enough for everything throughout the sale of our property. From the very first valuation right through to completion, they were absolutely fantastic.
Selling a house can be incredibly stressful, but our main contact Tanya was knowledgeable, informative and her genuine care made such a difference. She was always on hand to answer any questions, kept us updated every step of the way, her communication was outstanding from start to finish. I always felt informed and reassured, knowing she was looking after everything.
27 July 2026
Unprompted review
Reply from Andrews Property Group
Dear Emma,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Tanya and our MSN Andrews branch. Your satisfaction is our priority, and we're delighted we could assist you smoothly through the sale process. We appreciate your kind words and support.
Best regards,
Andrews Head Office
Edd in the Reigate branch has been…
Edd in the Reigate branch has been helpful with my renting search, he is a good man, i recommend him.
31 July 2026
Unprompted review
Reply from Andrews Property Group
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Edd at our Reigate branch. Your recommendation means a lot to us. We look forward to assisting you again in the future.
Best regards,
Andrews Head Office
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.