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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are satisfied with the products, often highlighting their quality and effectiveness in improving skin texture, radiance, and overall appearance. People also appreciate the user experience, finding the devices easy to use, comfortable, and convenient for at-home skincare routines. However, some people were dissatisfied with the customer service and response times. Several customers reported issues with devices breaking down shortly after purchase, manufacturing defects, or products not working as expected, and experienced a lack of responsiveness or unsatisfactory solutions from customer support.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers are... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported positive interactions,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the results and visible... See more

Response time

Users describe ambiguous interactions with response times. Many customers praise the quick and helpful... See more

User experience

Clients share positive opinions on user experience. Many reviewers highlight the ease of use, comfortable... See more

Based on these reviews

Rated 3 out of 5 stars

Originally if I could have given a 0 I would. I ordered a skin tightening device with supporting supplies. What I got was a hair removal device. They don't have a customer support phone only email, w... See more

Rated 3 out of 5 stars

Updating my review to 3 stars from 1 star from below since Amiro did contact me to offer a 40% refund if I’m willing to update my review about my negative experience. At least they tried their best... See more

Rated 5 out of 5 stars

I'm not someone who can stay consistent with beauty devices, but I purchased the U1 and S2 in May 2025, and they also gifted me a laser hair removal machine, which is very nice. I've been using th... See more

Rated 5 out of 5 stars

I’ve been using the Amiro Hydraglow and I’m really impressed. The serum absorbs beautifully and leaves my skin looking smooth, hydrated, and naturally glowy throughout the day. I especially love t... See more

Rated 1 out of 5 stars

AmiroBeauty sells extremely low-quality products at outrageous prices. Devices often break down after just a few months of use. AMIRO lies about their warranty — they simply refuse to honor it!!! Th... See more

Rated 1 out of 5 stars

I ordered the rf face tightening machine and received the incorrect item (the led face mask) I contacted customer service repeatedly and NO REPLY!!! They are nothing short of a disgraceful company wit... See more

Rated 1 out of 5 stars

Several months after purchasing the LED mask, the controller stopped working. This is supposed to be under warranty. I tried contacting the company many times and got a request to send them a video... See more

Rated 1 out of 5 stars

Manufacturing defects can happen, but it’s the way Amiro handles them that is unacceptable. Offering 20% for a broken device is not customer service, it’s a lack of respect ​THE DEFECTS: Th... See more

Rated 1 out of 5 stars

I bought U1 and received it in July blast year. Now it is broken. Amiro won't send me a new one. I tried to contact them multiple times and they are not replying anymore. The live chat is not avail... See more

Rated 1 out of 5 stars

The glow function on my LED face mask stopped working after about 8 months. I tried to email them about it numerous times, but they stopped responding to me and my emails. 😥Very bad company, I don't... See more

Rated 1 out of 5 stars

It was a complete scam I ordered the item and at first e-mails flooded my invoice but after it looked as if my package hai disappeared. I wrote to the e-mail multiple times but no answer. They took... See more

Rated 1 out of 5 stars

I had to choose 1 star, but my rating is ZERO! On April 13th I ordered the AMIRO eye Rejuvenation RF device for 252 euros for mothers’ day. 20 days later I received a broken parcel with a very che... See more

Rated 1 out of 5 stars

This is a total scam company and I regret ever buying from them. I bought the AMIRO LumoJelly LED Light Therapy Face Mask in February 2024 (received March 2024). Just over a year later, i... See more

Rated 1 out of 5 stars

i purchased directly from amino beauty Inc on 7/14th/2025 and received on of their devices as part of my order, the hair remove device arrived faulty/ defected.when i contacted customer service, fi... See more

Rated 1 out of 5 stars

contacting costumer service option is obscured by advertisements. No one is answering emails.

Rated 5 out of 5 stars

Having tried other LED masks, I can confidently say the AMIRO LED mask stands out. Its lightweight design makes it incredibly easy to wear, allowing me to move freely while getting my treatment. The i... See more

Rated 5 out of 5 stars

I had a very good experience with AMIRO’s customer service. When my device stopped working properly after a few months, I contacted their support team and they responded quickly and professionally... See more

Rated 5 out of 5 stars

I’ve been using the AMIRO Spectra 5-in-1 LED Light Therapy Facial Mask for about two months now, and I highly recommend it! It has several features that make it stand out: (1) Very easy to use: The ma... See more

Rated 5 out of 5 stars

I received my first order from Amiro yesterday and the products are just as described. Delivery to Europe took some time, 22 days, but it was absolutely worth the wait. When my impatience got... See more

Rated 5 out of 5 stars

I’ve been using the AMIRO Spectra 5-in-1 LED Light Therapy Facial Mask consistently for the past month, and I’m genuinely impressed with the results. As someone who’s tried various skincare devi... See more

Rated 2 out of 5 stars

I recently purchased from AMIRO and joined their “BOGO Mystery Box – Free Luxury Beauty Tech Gift (Up to $319 Value)” promotion. The main product (R3 Turbo) arrived, but I haven’t tested it yet.... See more

Rated 4 out of 5 stars

I bought a beauty device for the first time and chose AMIRO because it offers great value for money. I prefer the spectra mask to the R3 because it’s easier to use, though I did feel a bit hot after a... See more

Rated 4 out of 5 stars

I used Amiro HydraGlow Booster/ Red light & Microcurrent Facial Device around two weeks. My skin looks brighter & Lifted up. I will continue use this product and introduce to my friends.

Rated 5 out of 5 stars

After using Amiro Hydroglow Booster with the PDRN serum for over a month I can really see significant difference on my skin. There is a very good result on lifting. Especially on the jaw line and chin... See more

Rated 5 out of 5 stars

I ordered 2 LED masks & R1 Sculpting. I have been using the LED Mask for few weeks and loving it. It is better than my old LED mask I bought few years ago. Great customer service and responds to... See more

Rated 5 out of 5 stars

Have ordered the Amiro R3 Turbo and have to say the device is a little gem! There was a small problem with charging which has been rectified by the customer service, very pleased with that! The device... See more

Rated 5 out of 5 stars

Excellent customer service! I had been researching for a while and finally chose AMIRO for their quality products. I ordered the AMIRO S2 Seal RF Skin Tightening Device — in fact, I got two of them! I... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Super impressed! Their customer service replied really fast, and the shipping was just as quick. I placed my order and received it in no time. Great experience from start to finish highly... See more

Rated 4 out of 5 stars

I bought a booster kit two months ago, been using it for a month, then the device stopped working, started to contact them. And a quick response, they guided me step by step. Now they're gonna ship me... See more

Rated 5 out of 5 stars

It's the first time to buy their products. The feeling of using the product is good. However, due to the continuous problems in the purchase process, the first time was that the delivery place did not... See more

Rated 5 out of 5 stars

I’ve been using AMIRO products for a while now and I’m extremely happy with them. The quality is excellent and I’ve definitely noticed visible results. Their customer service is also outstanding, alwa... See more

Rated 5 out of 5 stars

I have ordered U1 facial device for quite a while and I can see that I do not need to go to my facial treatment as often as before with U1’s help. Also, another thing that surprises me from this is th... See more

Rated 5 out of 5 stars

Amiro customer service, although sometimes delayed still provide a good performance. I have bought the S2 from them in the past and have been very happy with it. It has reduced some of my wrinkles and... See more

Rated 5 out of 5 stars

Amiro beauty machine is that one brand that I can always put my trust on it. I got most likely every machine and once I keep using them for a week I could always sees the improvement of my skin. I re... See more

Rated 5 out of 5 stars

Purchased the U1 and Spectra 5 in 1 with the company. It works well and customer services respond quickly to us on our request. They're friendly. Overall the machine helps my skin so I am happy with i... See more

Rated 5 out of 5 stars

I have purchased the LED Light Therapy Facial Mask and have been using it for 4 months. It is comfortable to wear and very convenient to use. I highly recommend this product.

Rated 5 out of 5 stars

I followed Tatis recommendation to purchase this mask. I really like it so far. It is helping decrease the discoloration of my acne scars.

Rated 4 out of 5 stars

Love Amiro products. I got the led mask, r3 turbo and hydroglow booster. They are all easy to use and amazing. Customer Support are very good. They response very quick and very supportive. Love Ami... See more

Rated 5 out of 5 stars

I love Amirobeauty LED mask & U1 advice! I been using it for 1 year, I can see my face is more lifting & glowing. Highly recommend

Rated 5 out of 5 stars

I have ordered the U1 and R3 Turbo, and have been using them for two weeks. It's really amazing. There's a very obvious lift on my face, and it's smooth and firm. It's definitely worth buying.

Rated 5 out of 5 stars

Purchased the Hydraglow worked well and customer service is prompt to assist! Happy with my purchase

Rated 4 out of 5 stars

just start using it , so far everything is good. just need keep using it, and you will eventually see the results.

Rated 5 out of 5 stars

awosome!! I've bought these many times! And it's a product I highly recommend. I also bought a whole set of products as gifts for my family.

Rated 5 out of 5 stars

I had a very positive experience with Amiro’s customer support team. They helped me resolve an issue with my device quickly and professionally. They responded to my messages daily, always sho... See more

Rated 5 out of 5 stars

I purchased the LED Mask a year ago and have been very impressed with the results. After using it several times a week, I’ve noticed a visible improvement in my skin's texture and appearance. Addition... See more

Rated 5 out of 5 stars

Lightweight and silky, the AMIRO eye cream absorbs quickly without greasiness. It keeps the eye area hydrated, smooth, and refreshed, with visible improvement in dryness and fine lines. Great for dail... See more

Rated 5 out of 5 stars

I like their essence products and red light device very much. I have already used up one set and now I am buying another set. My skin is glowing after use.


3.5

Average

TrustScore 3.5 out of 5

72 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

The product itself is good however it’s…

The product itself is good however it’s not durable. I spend over a thousand on a device and it’s broken just after 1 year time. Had contact with the service team and got told they can’t do anything on it because it’s out of warranty time Evan it’s just over for a month. They convinced me to buy a new one by giving me discount and however they refused to do it at the end. The customer service is terrible. The whole thing it’s like a scam.

29 August 2024
Unprompted review
Rated 1 out of 5 stars

It is really a disappointing a d waste…

It is really a disappointing and waste of time. Their customer service is horrible and try to scam you. I placed an order and then I realized it is better to cancel it since it takes long to receive the items. I email for cancellation immediately but there is no reply. I email a few times and also got on the online chat but no one respond on the online chat. The robot in the chat asked me to provide order number for cancellation which I did. A few hours later, the rep got on the online chat to tell me it’s too late and the item is shipped. They can’t cancel the item whatsoever. To me, it really feel like a scam.

26 August 2024
Unprompted review
Rated 4 out of 5 stars

I was a little hesitant after reading…

I was a little hesitant after reading the reviews on here, but found the specs really good for the R1 Lift facial device and pricing reasonable compared to other brands. I paid with paypal to be safe.

Delivery: The device took a while to arrive to Australia, I think around two weeks, and came in two seperate packages. The tracking wasn't updated that often and the first package was the only one I had tracking for which when it arrived only included free chin masks, which initially had me worried.

Customer Service: I reached out to customer service who were very helpful and assured me it would be coming and provided another tracking number.

The Device: If I had my time again I might get a different device (I got the R1 lift, I liked the eye feature since that's area of concern for me, but I wish I had the device with the additional RF no ems option because it feels nice and I'd like to be able to use that feature daily).

The device use is a bit confusing because the instructions and device labels are in Chinese and the text is so light it is hard to capture to be able to use Google Translate and then when you are able to translate, the translation is pretty quirky as you can expect. I checked out the site again and watched a few videos on Youtube to get the hang of using the device. Mine is the lift device so it was hard to find the specifics for that device, like which mode is eye mode (?) but I think I've worked it out. I'm guessing I could email customer service for assistance, but you just want to use it when it arrives not email trying to find instructions.

I love the device, it was beautifully packaged and the device is classy and sophisticated in appearance. It seems to work well and I enjoy incorporating it into my skincare routine and part of my unwinding ritual before bed (every second or third night). It's hard to say if it is working to make a visible difference because it hasn't been that long, but based on my research and the specs I believe it will over time.
I'm not sure if my skin is just dry (winter here at the moment), but I go through a lot of the gel and if I don't keep reapplying it gets a bit grippy. So you may like to order a few tubes if you want to use their brand. Moving forward I'll just buy a generic gel from the chemist, there are options that seem the same for under AU$10.
Summary: I'm happy with my experience and the customer service. I would give 5 stars but the website was a bit overwhelming with all the deals, promo's and savings and all the emails which I've unsubscribed from. It would also be better if the manual also offered instructions in English. All in all love the device and would recommend :)

4 July 2024
Unprompted review
Rated 1 out of 5 stars

Do not bother wasting your money with…

Do not bother wasting your money with this brand. Their marketing is the best part of the brand sadly, and perhaps their devices MAY BE somewhat effective (although I can’t say for myself as after over 3 weeks I am still waiting for my delivery.) Their customer service is beyond shocking. They sound more like AI chat bots that just drone on from a script rather than an actual human being interested in your complaints or in solving your issue. They refuse to provide any other contact details so you can’t escalate to anyone, you are stuck talking to their chatbots for all eternity. I have asked for an order cancellation and a refund repeatedly, but they won't acknowledge my request. Whoever they use as a shipping provider are beyond incompetent. You would imagine that a brand marketing itself as a premium provider would use courier to deliver your electronics. No, they send it by post, gels and other products degrading in the heat stuck at airports and warehouses. I have ordered cheaper unbranded electronic items from China that delivered within 5 days and offered better customer service. To be honest by the number of influencers who have been provided free devices to post positive content for Amiro, this should tell you enough. If your product and your service is high quality you don’t need to bribe people to market your products. There are many devices with similar technology on the market for the same price that actually care about their customer experience. Buy one of those instead. Save your money and energy talking to robots.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They use misleading advertising on their website and they are not to be trusted. Their website advertises a 90 day money back guarantee and visible results within 28 days. But if you try to return a product within that 90 day timeframe they tell you that you cannot because the product was used! So I just spent $800 on a product that does absolutely nothing. Do not waste your money!

4 June 2024
Unprompted review
Rated 1 out of 5 stars

Order not delivered for 2 months

I ordered mirror worth £80 on 15.11.23. I didn't recieve my order as looks like it have been lost by Royal Mail. I send several emails to Amiro asking if they can refund my money as I didn't get my order. Since November I am still waiting for refund. It have been 2 months and the only reply I am getting is to wait. £80 it is a lot of money for not delivered item. Anyone know what to do in this situation? They telling me I need to contact Royal Mail but Royal Mial claiming that sender should claim refund from them.
Please help 🙏

15 November 2023
Unprompted review
Show reviews in all languages. (72 reviews)

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