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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are satisfied with the products, often highlighting their quality and effectiveness in improving skin texture, radiance, and overall appearance. People also appreciate the user experience, finding the devices easy to use, comfortable, and convenient for at-home skincare routines. However, some people were dissatisfied with the customer service and response times. Several customers reported issues with devices breaking down shortly after purchase, manufacturing defects, or products not working as expected, and experienced a lack of responsiveness or unsatisfactory solutions from customer support.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers are... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported positive interactions,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the results and visible... See more

Response time

Users describe ambiguous interactions with response times. Many customers praise the quick and helpful... See more

User experience

Clients share positive opinions on user experience. Many reviewers highlight the ease of use, comfortable... See more

Based on these reviews

Rated 3 out of 5 stars

Originally if I could have given a 0 I would. I ordered a skin tightening device with supporting supplies. What I got was a hair removal device. They don't have a customer support phone only email, w... See more

Rated 3 out of 5 stars

Updating my review to 3 stars from 1 star from below since Amiro did contact me to offer a 40% refund if I’m willing to update my review about my negative experience. At least they tried their best... See more

Rated 5 out of 5 stars

I'm not someone who can stay consistent with beauty devices, but I purchased the U1 and S2 in May 2025, and they also gifted me a laser hair removal machine, which is very nice. I've been using th... See more

Rated 5 out of 5 stars

I’ve been using the Amiro Hydraglow and I’m really impressed. The serum absorbs beautifully and leaves my skin looking smooth, hydrated, and naturally glowy throughout the day. I especially love t... See more

Rated 1 out of 5 stars

AmiroBeauty sells extremely low-quality products at outrageous prices. Devices often break down after just a few months of use. AMIRO lies about their warranty — they simply refuse to honor it!!! Th... See more

Rated 1 out of 5 stars

I ordered the rf face tightening machine and received the incorrect item (the led face mask) I contacted customer service repeatedly and NO REPLY!!! They are nothing short of a disgraceful company wit... See more

Rated 1 out of 5 stars

Several months after purchasing the LED mask, the controller stopped working. This is supposed to be under warranty. I tried contacting the company many times and got a request to send them a video... See more

Rated 1 out of 5 stars

Manufacturing defects can happen, but it’s the way Amiro handles them that is unacceptable. Offering 20% for a broken device is not customer service, it’s a lack of respect ​THE DEFECTS: Th... See more

Rated 1 out of 5 stars

I bought U1 and received it in July blast year. Now it is broken. Amiro won't send me a new one. I tried to contact them multiple times and they are not replying anymore. The live chat is not avail... See more

Rated 1 out of 5 stars

The glow function on my LED face mask stopped working after about 8 months. I tried to email them about it numerous times, but they stopped responding to me and my emails. 😥Very bad company, I don't... See more

Rated 1 out of 5 stars

It was a complete scam I ordered the item and at first e-mails flooded my invoice but after it looked as if my package hai disappeared. I wrote to the e-mail multiple times but no answer. They took... See more

Rated 1 out of 5 stars

I had to choose 1 star, but my rating is ZERO! On April 13th I ordered the AMIRO eye Rejuvenation RF device for 252 euros for mothers’ day. 20 days later I received a broken parcel with a very che... See more

Rated 1 out of 5 stars

This is a total scam company and I regret ever buying from them. I bought the AMIRO LumoJelly LED Light Therapy Face Mask in February 2024 (received March 2024). Just over a year later, i... See more

Rated 1 out of 5 stars

i purchased directly from amino beauty Inc on 7/14th/2025 and received on of their devices as part of my order, the hair remove device arrived faulty/ defected.when i contacted customer service, fi... See more

Rated 1 out of 5 stars

contacting costumer service option is obscured by advertisements. No one is answering emails.

Rated 5 out of 5 stars

Having tried other LED masks, I can confidently say the AMIRO LED mask stands out. Its lightweight design makes it incredibly easy to wear, allowing me to move freely while getting my treatment. The i... See more

Rated 5 out of 5 stars

I had a very good experience with AMIRO’s customer service. When my device stopped working properly after a few months, I contacted their support team and they responded quickly and professionally... See more

Rated 5 out of 5 stars

I’ve been using the AMIRO Spectra 5-in-1 LED Light Therapy Facial Mask for about two months now, and I highly recommend it! It has several features that make it stand out: (1) Very easy to use: The ma... See more

Rated 5 out of 5 stars

I received my first order from Amiro yesterday and the products are just as described. Delivery to Europe took some time, 22 days, but it was absolutely worth the wait. When my impatience got... See more

Rated 5 out of 5 stars

I’ve been using the AMIRO Spectra 5-in-1 LED Light Therapy Facial Mask consistently for the past month, and I’m genuinely impressed with the results. As someone who’s tried various skincare devi... See more

Rated 2 out of 5 stars

I recently purchased from AMIRO and joined their “BOGO Mystery Box – Free Luxury Beauty Tech Gift (Up to $319 Value)” promotion. The main product (R3 Turbo) arrived, but I haven’t tested it yet.... See more

Rated 4 out of 5 stars

I bought a beauty device for the first time and chose AMIRO because it offers great value for money. I prefer the spectra mask to the R3 because it’s easier to use, though I did feel a bit hot after a... See more

Rated 4 out of 5 stars

I used Amiro HydraGlow Booster/ Red light & Microcurrent Facial Device around two weeks. My skin looks brighter & Lifted up. I will continue use this product and introduce to my friends.

Rated 5 out of 5 stars

After using Amiro Hydroglow Booster with the PDRN serum for over a month I can really see significant difference on my skin. There is a very good result on lifting. Especially on the jaw line and chin... See more

Rated 5 out of 5 stars

I ordered 2 LED masks & R1 Sculpting. I have been using the LED Mask for few weeks and loving it. It is better than my old LED mask I bought few years ago. Great customer service and responds to... See more

Rated 5 out of 5 stars

Have ordered the Amiro R3 Turbo and have to say the device is a little gem! There was a small problem with charging which has been rectified by the customer service, very pleased with that! The device... See more

Rated 5 out of 5 stars

Excellent customer service! I had been researching for a while and finally chose AMIRO for their quality products. I ordered the AMIRO S2 Seal RF Skin Tightening Device — in fact, I got two of them! I... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Super impressed! Their customer service replied really fast, and the shipping was just as quick. I placed my order and received it in no time. Great experience from start to finish highly... See more

Rated 4 out of 5 stars

I bought a booster kit two months ago, been using it for a month, then the device stopped working, started to contact them. And a quick response, they guided me step by step. Now they're gonna ship me... See more

Rated 5 out of 5 stars

It's the first time to buy their products. The feeling of using the product is good. However, due to the continuous problems in the purchase process, the first time was that the delivery place did not... See more

Rated 5 out of 5 stars

I’ve been using AMIRO products for a while now and I’m extremely happy with them. The quality is excellent and I’ve definitely noticed visible results. Their customer service is also outstanding, alwa... See more

Rated 5 out of 5 stars

I have ordered U1 facial device for quite a while and I can see that I do not need to go to my facial treatment as often as before with U1’s help. Also, another thing that surprises me from this is th... See more

Rated 5 out of 5 stars

Amiro customer service, although sometimes delayed still provide a good performance. I have bought the S2 from them in the past and have been very happy with it. It has reduced some of my wrinkles and... See more

Rated 5 out of 5 stars

Amiro beauty machine is that one brand that I can always put my trust on it. I got most likely every machine and once I keep using them for a week I could always sees the improvement of my skin. I re... See more

Rated 5 out of 5 stars

Purchased the U1 and Spectra 5 in 1 with the company. It works well and customer services respond quickly to us on our request. They're friendly. Overall the machine helps my skin so I am happy with i... See more

Rated 5 out of 5 stars

I have purchased the LED Light Therapy Facial Mask and have been using it for 4 months. It is comfortable to wear and very convenient to use. I highly recommend this product.

Rated 5 out of 5 stars

I followed Tatis recommendation to purchase this mask. I really like it so far. It is helping decrease the discoloration of my acne scars.

Rated 4 out of 5 stars

Love Amiro products. I got the led mask, r3 turbo and hydroglow booster. They are all easy to use and amazing. Customer Support are very good. They response very quick and very supportive. Love Ami... See more

Rated 5 out of 5 stars

I love Amirobeauty LED mask & U1 advice! I been using it for 1 year, I can see my face is more lifting & glowing. Highly recommend

Rated 5 out of 5 stars

I have ordered the U1 and R3 Turbo, and have been using them for two weeks. It's really amazing. There's a very obvious lift on my face, and it's smooth and firm. It's definitely worth buying.

Rated 5 out of 5 stars

Purchased the Hydraglow worked well and customer service is prompt to assist! Happy with my purchase

Rated 4 out of 5 stars

just start using it , so far everything is good. just need keep using it, and you will eventually see the results.

Rated 5 out of 5 stars

awosome!! I've bought these many times! And it's a product I highly recommend. I also bought a whole set of products as gifts for my family.

Rated 5 out of 5 stars

I had a very positive experience with Amiro’s customer support team. They helped me resolve an issue with my device quickly and professionally. They responded to my messages daily, always sho... See more

Rated 5 out of 5 stars

I purchased the LED Mask a year ago and have been very impressed with the results. After using it several times a week, I’ve noticed a visible improvement in my skin's texture and appearance. Addition... See more

Rated 5 out of 5 stars

Lightweight and silky, the AMIRO eye cream absorbs quickly without greasiness. It keeps the eye area hydrated, smooth, and refreshed, with visible improvement in dryness and fine lines. Great for dail... See more

Rated 5 out of 5 stars

I like their essence products and red light device very much. I have already used up one set and now I am buying another set. My skin is glowing after use.


3.5

Average

TrustScore 3.5 out of 5

72 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Horrible online purchase experience

I mistakenly placed an order and attempted to cancel it within 10 minutes after purchase, but there was no cancellation option — something I’ve never encountered with other online retailers in Europe. I followed the stated policy and sent two emails within the first hour, receiving no response during normal working hours (EU and China). In terms of order cancellation, there is no live support, only email.

My third email was sent with no reply - not surprising. The website claiming 24/7 email support is ridiculous. This raises serious concerns about after‑sales service once payment is made. At minimum, they should offer a short grace-period cancellation, real-time support, and timely email responses. Until then, I absolutely DO NOT recommend purchasing from Amiro.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using the Amiro Hydraglow and…

I’ve been using the Amiro Hydraglow and I’m really impressed. The serum absorbs beautifully and leaves my skin looking smooth, hydrated, and naturally glowy throughout the day. I especially love that it doesn’t feel heavy or sticky under makeup. My makeup sits better and my skin looks healthier overall.

The customer service from Amiro was exceptional as well. The team was friendly, quick to respond, and genuinely cared about helping me choose the right product. The delivery was prompt and everything arrived beautifully packaged.

I’m happy with both the product and the experience. Highly recommend.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Super impressed! Their customer service replied really fast, and the shipping was just as quick. I placed my order and received it in no time. Great experience from start to finish highly recommended!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Spa-Level Results at Home – My Skin Has Never Looked Better!

I’ve been using the AMIRO Spectra 5-in-1 LED Light Therapy Facial Mask consistently for the past month, and I’m genuinely impressed with the results. As someone who’s tried various skincare devices, I can confidently say this is one of the most effective and comfortable LED masks I’ve ever used.

The mask offers 5 different light modes—each targeting a different skin concern. I’ve been alternating between red (anti-aging) and blue (acne care), and I’ve noticed smoother texture, reduced redness, and a more even tone. The design is lightweight and fits comfortably, even during longer sessions. Plus, it charges quickly and holds a long battery life.

What truly sets this mask apart is its clinical-grade quality combined with ease of use. It feels like a professional treatment without leaving the house, and I actually look forward to using it—it's become a relaxing part of my evening routine.

Highly recommend for anyone looking to invest in high-tech skincare that actually works.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Love My AMIRO Products

I’ve been using AMIRO products for a while now and I’m extremely happy with them. The quality is excellent and I’ve definitely noticed visible results. Their customer service is also outstanding, always friendly, responsive and helpful. I can confidently recommend AMIRO to anyone looking for effective and reliable beauty devices!

27 October 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed With Mystery Box

I recently purchased from AMIRO and joined their “BOGO Mystery Box – Free Luxury Beauty Tech Gift (Up to $319 Value)” promotion.

The main product (R3 Turbo) arrived, but I haven’t tested it yet. The issue is with the mystery box — I received a NanoMist Oxygen Hydrate Infuser that seems to be worth around $10, which feels misleading compared to the “up to $319 value” advertised.

Customer service confirmed the box includes only one random item but didn’t offer any fair solution. I hope AMIRO improves transparency and customer care in the future.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I had been researching for a while and finally chose AMIRO for their quality products. I ordered the AMIRO S2 Seal RF Skin Tightening Device — in fact, I got two of them! I also received some great free gifts and discounts. Thank you!

19 October 2025
Unprompted review
Rated 4 out of 5 stars

Booster kit

I bought a booster kit two months ago, been using it for a month, then the device stopped working, started to contact them. And a quick response, they guided me step by step. Now they're gonna ship me the new one, and also without shipping back the old one, plus they are going to give me a gift. And also, they apologized for what happened to me! The reasons why I still give them 4 out of 5 are because the product.

14 October 2025
Unprompted review
Rated 4 out of 5 stars

Love Amiro products

Love Amiro products. I got the led mask, r3 turbo and hydroglow booster. They are all easy to use and amazing. Customer Support are very good. They response very quick and very supportive. Love Amiro!

12 October 2025
Unprompted review
Rated 5 out of 5 stars

a convenient, comfortable, and effective facial mask

I’ve been using the AMIRO Spectra 5-in-1 LED Light Therapy Facial Mask for about two months now, and I highly recommend it! It has several features that make it stand out: (1) Very easy to use: The mask comes with three preset modes, each with a safe five-minute timer. I use the fine lines and firmness mode (red/infrared) most often, and I have started noticing improvements in my skin. (2) Long battery life: A single charge lasts through many sessions (about 7 days with 10 minutes daily), making it convenient and low-maintenance. (3) Comfortable design: The silicone padding around the eye area makes it easy to wear and safe to protect the eyes from the red light. (4) Glow-in-the-dark memory function: The mask remembers your last mode, so you can simply put it on and start your routine without resetting it each time. Overall, this mask is convenient, comfortable, and effective, making it perfect for skincare at home.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered the U1 and R3 Turbo

I have ordered the U1 and R3 Turbo, and have been using them for two weeks. It's really amazing. There's a very obvious lift on my face, and it's smooth and firm. It's definitely worth buying.

17 September 2025
Rated 5 out of 5 stars

I have ordered U1 facial device for…

I have ordered U1 facial device for quite a while and I can see that I do not need to go to my facial treatment as often as before with U1’s help. Also, another thing that surprises me from this is the mask. It gives sudden brightness after using for one time. I can see that my face is whiter and brighter

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Have ordered the Amiro R3 Turbo and…

Have ordered the Amiro R3 Turbo and have to say the device is a little gem! There was a small problem with charging which has been rectified by the customer service, very pleased with that! The device itself works so well, I am 50yrs old man always looking for way to improve my skin and the R3 turbo does just that: after each treatment my skin feels very tight and snatched, and the feeling carries on trough out the day and day after, you just have this pulling sensation which is fantastic, like a mini facelift! I want to use it all the time, it says to go down with treatments after a few weeks but I’m addicted to it now!😆 Also the different masks I got with the bundle were really effective to kick start your anti ageing course, definitely recommend this device to any on who’s looking to reverse ageing holistically!

18 August 2025
Unprompted review

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