Alternaleaf Reviews 

Fantastic Doctor very knowledgeable and helpful for my multiple health issues and disability.
Efficient ordering process through the pharmacy website.

Great experience just a little delayed in getting the scrip other wise v good 😊

The support from the get go is amazing. they support you in every aspect! helpful and actually care about you, you aren't just a statistic to them.

Very helpful and friendly

Excellent communication from professional staff

The lack of judgement is refreshing.
The consultant explained my prescription to me and ordering was simple.
I'm excited to receive the prescription now.

Very positive experience with the pharmacist today. Thank Alternaleaf and Mentu for all they do!

So easy to deal with and walk you though every step,thank you

Great company, very calm and efficient in explaining how the company works and it's services.
Very fast and knowledgeable with regards to queries and responses in a professional caring manner.
Very polite and helpful in the communication process.
First time customer looking forward to great things in the future moving forward with the company

The staff were informative and very helpful through whole process. Feeling the benefits already from my treatment

Incredible service. Very understanding staff

I like Alternaleaf Clinic a lot. Ones you learn how it' works its easy enough.
All the office staff i chatted with, were really kind and helpful to me. The medical team were all on point too. The video meetings they organised went well and their correspondence with me was very helpful! Pharmacist Sarah Abdullah and Dr Anand Ragunathan made me feel at ease strait away; considering the time pressure there under. Thank You all for your kindness, guidance and advise; and for excepting me as a patient at your modern clinic. Cheers to a Successful Patient Clinic experience. Alexander x

I was worried at first about the whole prospect of trying out this company. Everything seemed too good to be true, however everything has infact been true and ive never felt more comfortable with a team of medical professionals.

Very good
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Excellent communication the support was spot on and was quick to get me sorted 👍

After me not knowing what to do its all sorted now gr8 service and nice people

I started enquiries with a different clinic but i have adhd and it just seemed really complicated; then i saw Alternaleaf and thought id try again and within weeks i’m waiting for my first prescription. If you qualify initially and the consultant confirms your medical history it’s the quickest easiest process and i wish id done it much sooner. They have answered any queries ive had and made the steps clear. It was a little tricky picking the right device for my prescription but all done in a few minutes. I’d definitely recommend Alternaleaf

Having been with Alternaleaf for more than a year I am disappointed to have to be moving to a different provider. Alternaleaf has been touted as the best clinic for medical cannabis and for good reason: cheap membership, varied catalogue and good service. Over the year I had one issue where I was left one week without a prescription. It seems their system offered me a quarterly appointment too late meaning that by the time a prescription was authorised, signed and dispensed I was without treatment. I emailed Alternaleaf and they were indifferent and I waited for my prescription. I let it lie and dreaded my next quarterly review.
In between the need for quarterly appointments ordering and receiving medication is fine but every time I am due an appointment, it is always later than it should be and I end up with periods without treatment. This has just happened recently after Alternaleaf switched their customer service to South Africa and they are atrocious. I sent an email asking who regulates the UK cannabis industry and they completely ignored me and the most recent emails are dismissive and almost inviting me to move to another clinic. It seems their customer service doesn't extend to listening to customer complaints. If they could resolve the quarterly appointment issue and rude customer service operatives I would have stayed with them but alas they are oblivious to any need to address what, from other reviews, is clearly going to impact their business more and more as more patients leave.
If you are seeking a clinic for medical cannabis, Alternaleaf is no longer the best. Whoever emails customers couldn't care less and know there are no consequences for being rude, dismissive or simply ignoring you. I am shocked. In general medicine, missing two doses of a patients' medication is considered a safe guarding issue, one dose if it is a controlled drug. Cannabis is a controlled drug and Alternaleaf don't care if you have gaps in treatment no matter how that might impact your health.
As for their flower quality, I can't say I have had problems in any way and ordinarily, their delivery service is quick and free.
£300 per month plus more than £400 in setup equipment and zero customer service is not a good deal.
EDIT RESPONSE: requesting information via Trustpilot's system is insufficient to potentiate any investigation. I am unable to submit the emails and names of people who ignored my questions and the last lady who was very dismissive. Also part of the problem is the system showing items available at point of order then unavailable when prescription is signed which I can't personally evidence. The train of emails are in your system under my name.

Great service and product quality i highly recommend them

Not a bad company, however Stock is always a problem one month you get something and it works the next month. You don’t see it again and then because of the timing of ordering you can’t order it again because it’s out of stock, not Very Good.

Also, other companies are jumping on board with the extracts and the hash. You need to be doing this as well. Don’t be one of those companies that fall behind and lose your name.
After all all you want to do is make money but you’re missing out big-time when other pharmacies or companies are covering stuff that you don’t