Amazing customer service from pharmacist Asad Ameed, my first month on my meds have been amazing. Releif from pain is emotionally un describable. Pharmaceutical drugs have never took my pain off the w... See more
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Really pleased with the service and strains prescribed. My sleep has vastly improved and therefore my quality of life. I've found Alternaleaf really pleasant to deal with. The only thing I've found ch... See more
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Alternaleaf are awesome, their staff are knowledgeable, kind and caring and they always do their best to help if it is needed. They do their best to make sure you know what is going on and therefore s... See more
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I started enquiries with a different clinic but i have adhd and it just seemed really complicated; then i saw Alternaleaf and thought id try again and within weeks i’m waiting for my first prescriptio... See more
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Company details
About Alternaleaf
Written by the company
Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.
We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.
We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.
The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.
We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.
Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.
Alternaleaf is here to change lives—one patient at a time.
Contact info
140 Wharfedale Road, Winnersh Triangle, RG41 5RB, Reading, United Kingdom
- 01283 244025
- hello@alternaleaf.co.uk
- alternaleaf.co.uk
4.6
Excellent
6K reviews
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Look no further
Alternaleaf provides an excellent quality of service from start to finish. The communication is excellent, the encounters with every member of staff has been professional and efficient, the delivery of the medicine is excellent, the medicine itself is excellent. Everything is excellent; 5/5 definitely recommend.
10 July 2026
Reply from Alternaleaf
Hey Suzy, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
Going through the process was thorough…
Going through the process was thorough but easy enough once you get the correct information from your gp ...good choices of flower on there site and quick delivery 👍
4 July 2026
Reply from Alternaleaf
Hi , thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Was anxious about my appointment
Was anxious about my appointment. And it got cancelled 40 minutes before. I went on the live chat and Hayley advised it was the portal that cancelled it not a person. She went through everything, was quick, professional, really lovely and comforting when I was flustered. She has rebooked for me now and wished me luck. Thank you Hayley
15 July 2026
Unprompted review
Reply from Alternaleaf
Hi Jazzy, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
They won't prescribe you medical…
They won't prescribe you medical cannabis if you have a mental health condition like schizophrenia or if you have insomnia bloody unfair
15 July 2026
Unprompted review
Reply from Alternaleaf
Hello Paul, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
Reply from Alternaleaf
Hi Rob, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
So far it has all been handled…smoothly
So far it has all been handled professionally, appointments worked after my first appointment was a problem my end . Advice on what to take has been perfect.
2 July 2026
Reply from Alternaleaf
Hi Alan, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Exceelnt customer service
11 July 2026
Reply from Alternaleaf
Hi Gary, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Reply from Alternaleaf
Hi Henry, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
The team of doctors etc have been very…
The team of doctors etc have been very helpful & informative.
4 July 2026
Reply from Alternaleaf
Hello Karen, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
This company is exceptional
This company is exceptional. I was previously with Releaf, where the monthly cost was £40, significantly higher than Alternaleaf's £5. Their delivery is prompt, and the product quality surpasses what I received from Releaf. I regret not discovering Alternaleaf sooner. I am extremely satisfied with their service.
4 July 2026
Reply from Alternaleaf
Hey Jacqui, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
The choice of dried flower the GP…
The choice of dried flower the GP prescribed is very good! Looking forward to trying different products like the vape liquids and possibly edibles in future. The delivery was spot on and very discreet. I was also impressed with the online video call from the GP. All things considered i would definitely recommend your company to anyone who is in need of this kind of medication. I'm a new customer and will definitely be continuing with my prescriptions as it is really helping with my condition.
3 July 2026
Reply from Alternaleaf
Hello Kim, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Everything was explained clearly
Everything was explained clearly. The company offer better customer service compared with others and also has better functionality too.
4 July 2026
Reply from Alternaleaf
Hi Mike, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
The process was really easy and…
The process was really easy and everybody I spoke to was really helpful and great at explaining the process
6 July 2026
Reply from Alternaleaf
Hello Courtney, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
All straight forward and clear
All straight forward and clear. Start to finish was 7 days order to door was another 2. Quick easy and discreet
4 July 2026
Reply from Alternaleaf
Hi Paul, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Reply from Alternaleaf
Hi Alan, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Easy process. Recommended.
Very easy process to follow. People are very easy to talk to and guide you through the process with lots of useful information and guidance of the products on offer. Recommended.
4 July 2026
Reply from Alternaleaf
Hi Matt, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Reply from Alternaleaf
Hi John, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Kind patient and extremely easy process
4 July 2026
Reply from Alternaleaf
Hello Bridget, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
I have received perscribed medicine all…
I have received perscribed medicine all seem closed and an arizer solo 3 vaporiser that is charging, I also bought some CBD gummies which seem to have been opened so the sweets look damp and the foil on the top seems to have been opened before I received. Service and Staff have been excellent. Only problem I have is the gummies.
10 July 2026
Reply from Alternaleaf
Hi Keith, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
SERIOUS LACK OF CARE AND INEFFICIENCY. AVOID AVOID AVOID!!!
Totally inefficient and full of false hope!
Cancelled my appointment I had been waiting month/weeks for 2 DAYS before my appointment due to some paperwork not being added - after sending all my documents!!!
WHY OH WHY tell me now when it was over a month ago I had sent all the paperwork.
For people who are already in pain physically and mentally and are already getting let down by the NHS - I find this so cruel.
Lack of proactiveness and complete lack of empathy from the robotic woman ‘Manuala’
Copy and pasting replies to me, not answering my queries or replying properly - this is not good enough!
I would like someone to call me to explain why I have been let down and why you think it’s okay to waste my time and charge for this absolute nonsense when the care is absent.
I do not wish for any further monies to be taken from my account.
I should have read the bad reviews and gone elsewhere - you’re just as bad as Sapphire/Curaleaf and I’m absolutely disgusted.
I very much doubt you’ll have the efficiency or humanity to contact me as you’ve already proven this to me though lack of attentiveness.
Sickened.
UPDATE 17th July:
Absolutely no correspondence from Aternaleaf, despite providing details, no reply to my emails and no phone call, still take money from me. They really don’t give a damn once they have your money.
Absolute disgrace.
12 July 2026
Unprompted review
Reply from Alternaleaf
Hi, thank you for sharing your experience and sincere apologies for this. We want to look into this further. Providing effective treatment and support for our patients is our top priority, and we’d like to resolve any concerns you have. We have requested more information from you to help resolve this issue. We hope to hear from you soon. Thank you.
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