Amazing customer service from pharmacist Asad Ameed, my first month on my meds have been amazing. Releif from pain is emotionally un describable. Pharmaceutical drugs have never took my pain off the w... See more
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Really pleased with the service and strains prescribed. My sleep has vastly improved and therefore my quality of life. I've found Alternaleaf really pleasant to deal with. The only thing I've found ch... See more
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Alternaleaf are awesome, their staff are knowledgeable, kind and caring and they always do their best to help if it is needed. They do their best to make sure you know what is going on and therefore s... See more
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I started enquiries with a different clinic but i have adhd and it just seemed really complicated; then i saw Alternaleaf and thought id try again and within weeks i’m waiting for my first prescriptio... See more
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Company details
About Alternaleaf
Written by the company
Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.
We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.
We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.
The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.
We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.
Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.
Alternaleaf is here to change lives—one patient at a time.
Contact info
140 Wharfedale Road, Winnersh Triangle, RG41 5RB, Reading, United Kingdom
- 01283 244025
- hello@alternaleaf.co.uk
- alternaleaf.co.uk
4.6
Excellent
6K reviews
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Quality service .
From start with the nurse and then with specialist doctor excellent service with excellent advice. Excellent variety of medication with quick and easy delivery. Would recommend and doing my bit to educate people with outdated views.
1 July 2026
Reply from Alternaleaf
Hey Ashley, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
Reply from Alternaleaf
Hi, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Brilliant company
Brilliant company, they made the whole process so easy. Very professional and amazing customer service
8 July 2026
Reply from Alternaleaf
Hello Neil, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Faultless Service
So far I am extremely impressed with Alternaleaf and their staff. Everyone I’ve spoken to online and over the phone have been absolute professionals, friendly helpful and knowledgeable about the medication and their service.
Was an incredible smooth process and was looked after from beginning to end, even when my appointment was changed on the day to an hour earlier so I unfortunately missed it; I contacted the team and was re booked in right away. Top quality service.
The Agents that helped me specifically were Caitlin, Alicja and Hayley.
So far would recommend to anyone!
27 June 2026
Unprompted review
Reply from Alternaleaf
Hey Liam, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
1st time user review July 26
The initial interviews were fine and the delivery arrived as expected. They even add a copy of your prescription with the delivery. Well done.
1 July 2026
Reply from Alternaleaf
Hi Bill, no cards are required to verify your status as a plant medicine patient. You just need to ensure that your medication is stored in its original packaging with your name and pharmacy label and keep a copy of your prescription, provided by us. If you have any further questions please contact via live chat or send us an email at hello@alternaleaf.co.uk
Reply from Alternaleaf
Hello Scott, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Let down by Royal Mail…
Let down by Royal Mail… next day delivery becomes 4 days because You can’t actually track a delivery.
8 July 2026
Reply from Alternaleaf
Hi Karam, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Disappointing first impressions.
Update: got an email off alternaleaf recognising their mistake and they’ve therefore pushed my appointment forward.
I had my initial appointment on the 29th of May and was told I needed GP evidence confirming my diagnosis. I obtained this and uploaded it to the ORB portal on the 3rd of June.
Despite this, my 26th of June appointment was cancelled two days beforehand due to “insufficient evidence”, even though the requested documents had been uploaded for over three weeks. I was then automatically rescheduled for the 22nd of July, meaning almost three months from starting my application.
During this time, I contacted Alternaleaf multiple times and was repeatedly told my case would be urgently reviewed and that I’d receive an update the same day or the next day. Those updates never happened, leaving me to continually chase for information.
I’m already prescribed medical cannabis through another provider, so I expected the process to be much smoother. I understand the need for evidence, but once I provided everything requested promptly, I expected better communication and case management than this.
29 May 2026
Unprompted review
Reply from Alternaleaf
Hello Paul, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
Absolute let down no support…
Absolute let down no support whatsoever. Constant delays and false promises, medication constantly changing, have had nothing but issues from second appointment, reported to appropriate authority due to being treated like a retail idiot and it a medical patient. They don’t care as long as they get paid.
8 July 2026
Unprompted review
Reply from Alternaleaf
Hello Garry, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
I had my first follow up appointment…
I had my first follow up appointment today. It was with a pharmacist who was very nice. We discussed how my current prescription was working and as it’s working well, I received a repeat prescription. The whole process is very straightforward.
10 July 2026
Unprompted review
Reply from Alternaleaf
Hey Chrissie, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
Very good service and video…
Very good service and video appointment,weed was not very high thc,but was first prescription
25 June 2026
Reply from Alternaleaf
Hi Dave, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
U listen too me and then fully…
U listen too me and then fully explained everything well . Once it pass the final mdt my prescription arrived on time after paying. I will recommend Alternaleaf to everyone in pain .
7 July 2026
Reply from Alternaleaf
Hi Gavin, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Great
They let you know whats happening the whole time,quick and well instructed what to do and staff are friendly and easy to talk to
7 July 2026
Reply from Alternaleaf
Hi Gary, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Reply from Alternaleaf
Hi David, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
I left releaf as it was taking over one…
I left releaf as it was taking over one week to deliver my prescription and it cost £40 per month + £80 for 10g. I would have to provide a pin which was annoying if I wasn't in to receive it whereas alternaleaf use Royal Mail and only a signature is needed so my family can sign for it. Also I only have to pay £5 monthly and my prescription was £70! I ordered at 3pm and it was delivered 19hrs later. Amazing so far and I'm saving over £500 per year!
10 July 2026
Unprompted review
Reply from Alternaleaf
Hi , thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Great support staff
30 June 2026
Reply from Alternaleaf
Hi Sasha, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Excellent service from the doctors and…
Excellent service from the doctors and nurses at Alternaleaf! Simple video calls
30 June 2026
Reply from Alternaleaf
Thank you for your feedback! We are pleased to hear about your positive experience with our doctors and nurses. We appreciate you taking the time to share your thoughts.
Great company
Great company! The customer service is excellent with fast response times. Nothing is to much for them. The medication prescribed is just what I need! Absolutely brilliant can’t say anything else
30 June 2026
Reply from Alternaleaf
Thank you for your wonderful feedback! It's great to hear about your positive experience with our patient support team and the effectiveness of your medication. We're here to support you whenever you need us.
Fantastic Doctor very knowledgeable and…
Fantastic Doctor very knowledgeable and helpful for my multiple health issues and disability.
Efficient ordering process through the pharmacy website.
6 July 2026
Reply from Alternaleaf
Thank you for sharing your experience. It's great to hear that you’ve had such a positive experience with us and found our doctor knowledgeable and helpful. We're also glad the ordering process was efficient. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Great experience just a little delayed…
Great experience just a little delayed in getting the scrip other wise v good 😊
30 June 2026
Reply from Alternaleaf
We're glad you enjoyed your experience with our clinic. We apologise for the delay in getting the prescription ready for you.
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