We had requested a change in departure time. Driver arrived exactly as re -scheduled , friendly and cordial,and trip was smooth and pleasant, arriving at destination without delays. A bit of diff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely spot on service and price. Shared transfer from Geneva airport to Tignes. Driver kept in touch prior to collection. Organisation stayed in touch and answered all questions super quick. Phen... See more
Company replied
Excellent private transfer service for our family of eight between Geneva and Val Thorens at a very good price. Drivers very helpful providing water, croissants and comfort stops throughout the beau... See more
Company replied
Really easy and helpful private transfers from Geneva Airport to Les Arcs on our most recent ski holiday. Alps2Alps was reliable, prompt and very convenient, with WhatsApp messages informing us that o... See more
Company replied
Company details
About Alps2Alps
Written by the company
Welcome to Alps2Alps, the best ski transfer company around!
We make it our mission to provide simple and reliable ski transfers that won’t blow the holiday budget. Our professional drivers will meet you at your arrival airport and transport you to your ski destination safely and swiftly. Whether you’re on a journey from Geneva to Meribel, Lyon to Val-Thorens, Munich to Kitzbuhel or Innsbruck to Ischgl, our transfers cover all ski resorts in the French, Austrian, Italian and Swiss Alps, from major European airports. BOOK NOWOur Low-Cost, Reliable Ski Transfer Service
A private transfer with Alps2Alps means all the comfort of a luxury, door to door transfer service at seriously competitive prices. If you want to get from plane to piste in the fastest time possible, with a reliable driver who you can trust, Alps2Alps are the ski transfer provider for you.Affordable Midweek Ski Transfers
Travelling midweek could save you valuable time and money! A midweek transfer could cut your costs by up to a whopping 50%. Serious savings with minimal effort. Another benefit of travelling midweek is avoiding traffic and airport queues. Glide through departures and head straight for the slopes! get your quoteWide range of options for your ski transfer
Traveling as a family? We’ll do our very best to make your journey as fuss-free as possible. Need a baby or booster seat? Just ask. Looking for extra space or a touch of luxury - choose from our wide range of vehiclesAlps2Alps app for customers
Download our app to track your transfer driver, view upcoming bookings and access amazing deals all from your phone!Save with our loyalty scheme
Save up to 10% on each of your bookings by joining our loyalty system.Contact info
Office 7, 6 Gainsborough Road London , E11 1HT, London, United Kingdom
- +44 (0)20 3290 4046
- info@alps2alps.com
- alps2alps.com
4.4
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company
Great company, been using them for years for or annual ski trip.
Easy booking process, and always on time.
We wouldn't use anyone else.
17 March 2026
Reply from Alps2Alps
Our team sincerely thanks you for your continued trust and kind words! We are delighted to hear that our service consistently helps make your ski holidays worry-free by providing reliable transfers and timely arrivals.
We truly appreciate your feedback - it inspires our entire team. We are grateful that you choose Alps2Alps and look forward to accompanying you on your mountain adventures for many seasons to come!
Excellent service at great price.
Great communication, brilliant service, flexible in changing times at short notice, made no fuss when we were delayed, good drivers and vehicles and very good price. Really all round excellent service.
16 March 2026
Reply from Alps2Alps
Thank you so much for taking the time to share your wonderful feedback! Our goal is to make every journey as comfortable, smooth, and stress-free as possible, and your kind words confirm that we are moving in the right direction. We are especially pleased that you found our pricing fair and were satisfied with the overall level of service.
Your feedback inspires our team to continue striving for excellence and adapting to our customers’ needs. We look forward to the opportunity to serve you again and provide another outstanding experience!
Fantastic service
The booking process was simple and the communication was excellent and prompt.
The driver also communicated well and was polite and helpful.
Would definitely use again.
16 March 2026
Reply from Alps2Alps
Thank you very much for your warm and detailed feedback! We’re delighted to hear that the booking process was simple and convenient for you, and that our communication was clear and prompt. Providing support at every stage is very important to us, so we’re especially pleased that this contributed to a positive experience.
Your recommendation means a lot to us - it truly inspires our entire team. We’re grateful that you chose Alps2Alps and look forward to accompanying you on your mountain adventures for many seasons to come!
Responsive and great app
Very responsive and gladly updated the ordered per our needs, easy to track the driver's location. It was very convenient getting a free eSIM for an easy landing.
28 February 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for leaving such a wonderful review! We’re delighted to hear that our service was responsive and flexible to your needs. We treat every customer with care and a high level of professionalism. Your feedback is very important to us - it inspires our entire team. We look forward to welcoming you to the Alps for many seasons to come!
Excellent service and communication
I thought the communication from Alp2Alps was really excellent.
9 March 2026
Reply from Alps2Alps
Thank you for your kind words! We’re pleased to hear that our communication met your expectations. We take great care to keep our customers well informed, and it’s wonderful to know that this improved your experience.
Reliability and a high level of customer service are always our top priorities. We look forward to organizing another trip to the Alps for you!
Perfect tracking of the car
Perfect tracking of the car. The drive was very well organised. Service inmaculate. Only problem was that the driver was waiting for us at a different place
9 March 2026
Reply from Alps2Alps
Thank you for sharing your experience! We’re delighted to hear that the car tracking, organization of the drive, and service met your expectations. We apologize for the confusion regarding the meeting point and appreciate your feedback, which helps us improve. We look forward to welcoming you again and providing a flawless experience on your next trip to the Alps.
Excellent experience
The communication was excellent throughout, the drivers were kind, helpful and on time, the cars clean and in good condition
9 March 2026
Reply from Alps2Alps
Thank you so much for your wonderful review! We’re delighted to hear that our service met your expectations, that communication was smooth, and that our friendly drivers made your journey enjoyable. Your recommendation means a lot to us, and we look forward to welcoming you back on the slopes for another great experience!
Fantastic transfers nice drivers
Fantastic transfers, nice drivers, easy contact with them, thank you
9 March 2026
Reply from Alps2Alps
Thank you for choosing our service and leaving such a kind review! Our drivers strive to make every ride reliable, timely, and comfortable, with friendly and attentive service. We wish you an excellent ski season and will be happy to assist you again on your next trip!
Very easy booking process …
Very easy booking process and excellent follow up to any queries
We also booked ski hire and lift passes through a2a which worked well and offered discounts
One star deducted as we had a complaint about our driver which is being followed up .
7 March 2026
Reply from Alps2Alps
Thank you for sharing your experience! We’re pleased to hear that the booking process was simple and that our team responded quickly to your questions. It’s also great to know that arranging ski hire and lift passes through Alps2Alps worked well and helped you take advantage of the available discounts. We’re sorry to hear about your concern regarding the driver and appreciate you bringing it to our attention.
It was a pleasure to assist you, and we truly value your feedback. We look forward to welcoming you again on your next trip to the Alps and providing an even better experience.
Trip to Val Thorens France
Alps2Alp was very easy to book and any questions you have customer support is there to assist you right away. Alps2Alps picked me up in Geneva, Switzerland and dropped me off in Val Thorens, France and the experience was nothing but positive. I highly recommend booking with them.
14 March 2026
Reply from Alps2Alps
Thank you for your wonderful feedback! We’re delighted to hear that your transfer from Geneva to Val Thorens went smoothly and that our customer support team was able to assist you whenever needed. Providing reliable and comfortable transfers is our priority, and it’s great to know you had such a positive experience. We truly appreciate your recommendation and hope to welcome you again on your next trip to the Alps!
Reply from Alps2Alps
Thank you for choosing Alps2Alps! We’re happy to know that your transfer went smoothly and met all your expectations. It was a pleasure to be part of your journey, and we look forward to supporting you on your future mountain trips!
Great service
15 March 2026
Reply from Alps2Alps
Thank you very much for riding with Alps2Alps and for your kind words! We’re glad to hear that the transfer met your expectations. We sincerely appreciate your feedback, and our team will be happy to assist you again on your next trip to the slopes!
I am very satisfied with your service
I am very satisfied with your service. The communication was assertive and timely.
15 March 2026
Reply from Alps2Alps
Thank you very much for your trust and kind feedback! We are thrilled to hear that our transfer met your expectations and provided you with an excellent experience.
We greatly appreciate your review - it truly inspires our entire team. We are grateful that you choose Alps2Alps, and we look forward to accompanying you on your mountain adventures for many seasons to come!
Great communication
Great communication. Very flexible. Good driver who got us safely to our destination in comfort.
15 March 2026
Reply from Alps2Alps
Thank you for your feedback! We are delighted to hear that our service made your ski trip worry-free by providing reliable transfers and timely arrivals. We truly appreciate you taking the time to share your experience - your review inspires our team. Thank you for choosing Alps2Alps. We look forward to assisting you on your next mountain adventure!
Vehicle not roadworthy
We had a terrible experience with Alps2Alps and urge caution in using them. They outsource the transfers to ‘Partners’. We had a 1.5 hour journey into the alps from Geneva airport - the pickups ok but not easy as we had to call the driver several times to find him. But our issue is the loud banging noise in the van from the start of the journey - the vehicle was clearly not roadworthy and unsafe. We made the company aware of our terrible and quite frankly scary journey and they customer service is terrible. As we did arrive in one piece they will not make amends for the journey other than offering a small discount on a future booking. I do not intend to use them again after this experience.
13 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share your feedback. We are very sorry to hear about the experience you describe. Although we work with trusted transfer partners, we take full responsibility for ensuring that every vehicle dispatched meets our safety and quality expectations.
Your case has been forwarded to our operations and quality‑checking teams for a full internal review. We are addressing the condition of the vehicle directly with the partner involved, and we have suspended cooperation with them until all of their vehicles have been examined and approved by our quality‑check team.
We want to assure you that your feedback is being taken seriously, and we hope to have the opportunity to demonstrate the real quality of our service on your future trips to the Alps.
Thank you again for bringing this to our attention. Your comments help us identify where we must do better.
Punctuality was great
Punctuality was great.
Communication was efficient
Car was very comfortable
15 March 2026
Reply from Alps2Alps
We sincerely thank you for choosing Alps2Alps! Our drivers always strive to ensure a safe and comfortable journey for every guest. We’re delighted to hear that we met your expectations. We also greatly value your feedback; it is important for improving our service. Your recommendation means a great deal to us, and we look forward to welcoming you to the Alps for many seasons to come!
Second time used this year
Second time used this year, always on time and nice minivans. Good drivers - would use again
12 March 2026
Unprompted review
Reply from Alps2Alps
Thank you very much for your trust and kind words! We are truly delighted to know that our service makes your trips comfortable and reliable. Your recommendation is invaluable to our team, and we look forward to welcoming you to the Alps again for many more seasons!
John is an excellent driver
John was excellent, very helpful and he was extremely careful on his driving!!
Smooth trip all the way to Saalbach!!
Evaggelos
13 March 2026
Unprompted review
Reply from Alps2Alps
We sincerely thank you for choosing Alps2Alps and for your kind words! We’re delighted to hear that your trip went smoothly - your feedback means a lot to us. Our drivers always strive to provide a safe and comfortable journey.
We wish you a fantastic ski season and hope to see you again soon!
Polite drivers and excellent vehicles
14 March 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps! We’re delighted to know that your journey was comfortable and fully met your expectations. Our team and drivers always strive to deliver a high standard of service. Thank you for your feedback - we look forward to assisting you again on your next mountain adventure!
Reply from Alps2Alps
Thank you for choosing Alps2Alps! We’re happy to know that your transfer went smoothly and met all your expectations. It was a pleasure to be part of your journey, and we look forward to supporting you on your future mountain trips!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.