We had requested a change in departure time. Driver arrived exactly as re -scheduled , friendly and cordial,and trip was smooth and pleasant, arriving at destination without delays. A bit of diff... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely spot on service and price. Shared transfer from Geneva airport to Tignes. Driver kept in touch prior to collection. Organisation stayed in touch and answered all questions super quick. Phen... See more
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Excellent private transfer service for our family of eight between Geneva and Val Thorens at a very good price. Drivers very helpful providing water, croissants and comfort stops throughout the beau... See more
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Really easy and helpful private transfers from Geneva Airport to Les Arcs on our most recent ski holiday. Alps2Alps was reliable, prompt and very convenient, with WhatsApp messages informing us that o... See more
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Company details
About Alps2Alps
Written by the company
Welcome to Alps2Alps, the best ski transfer company around!
We make it our mission to provide simple and reliable ski transfers that won’t blow the holiday budget. Our professional drivers will meet you at your arrival airport and transport you to your ski destination safely and swiftly. Whether you’re on a journey from Geneva to Meribel, Lyon to Val-Thorens, Munich to Kitzbuhel or Innsbruck to Ischgl, our transfers cover all ski resorts in the French, Austrian, Italian and Swiss Alps, from major European airports. BOOK NOWOur Low-Cost, Reliable Ski Transfer Service
A private transfer with Alps2Alps means all the comfort of a luxury, door to door transfer service at seriously competitive prices. If you want to get from plane to piste in the fastest time possible, with a reliable driver who you can trust, Alps2Alps are the ski transfer provider for you.Affordable Midweek Ski Transfers
Travelling midweek could save you valuable time and money! A midweek transfer could cut your costs by up to a whopping 50%. Serious savings with minimal effort. Another benefit of travelling midweek is avoiding traffic and airport queues. Glide through departures and head straight for the slopes! get your quoteWide range of options for your ski transfer
Traveling as a family? We’ll do our very best to make your journey as fuss-free as possible. Need a baby or booster seat? Just ask. Looking for extra space or a touch of luxury - choose from our wide range of vehiclesAlps2Alps app for customers
Download our app to track your transfer driver, view upcoming bookings and access amazing deals all from your phone!Save with our loyalty scheme
Save up to 10% on each of your bookings by joining our loyalty system.Contact info
Office 7, 6 Gainsborough Road London , E11 1HT, London, United Kingdom
- +44 (0)20 3290 4046
- info@alps2alps.com
- alps2alps.com
4.4
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service! Arrived promptly, gave ample updates, shared location on arrival. Really professional throughout and great value! Would recommend 100%
13 March 2026
Reply from Alps2Alps
Thank you so much for your kind words! We’re delighted that our punctuality, communication, and attention to detail helped make your journey smooth and enjoyable.
Providing professional and dependable service is our priority, and your recommendation means a great deal to us. We look forward to assisting you again in the future!
Do not use this company under any…
Do not use this company under any circumstances!! They have a great app and marketing and that is where it stops!!!
Over priced
Late to collect
Drivers who cannot pack a trunk
Old mini vans
Failure to bring car seats and bring one booster and say ‘just as good!’ For one year old twins …. Absolutely awful fail on every level and very expensive
Re the reply
from alps2alps
I spoke to them in depth they failed at every level on the outbound journey. The only thing they have is staff well trained to write great replies and also they are articulate and do reassure you
WARNING ‼️ this is not reality the exact thing happened on the return journey.
NO APPROPRIATE CAR SEATS FOR CHILDREN
A TYRE THAT WAS UNFIT FOR MOUNTAIN ROADS
35 MINUTES LATE TO THE CHALET
‼️unsuitable for any child under 12‼️
20 March 2026
Unprompted review
Reply from Alps2Alps
We're sorry — this is not the experience we want anyone to have, and we want to be direct: suggesting a booster seat is suitable for one-year-old twins is completely unacceptable and should never have happened. Child safety is not something we compromise on and we will be investigating this with the driver and supplier involved.
The other issues you've raised — the late pickup, vehicle condition and luggage handling — are also below the standard we hold ourselves to, and we take all of it seriously.
We would like to speak with you directly. Please contact us at info@alps2alps.com and we will make sure this is properly reviewed and addressed.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
I wish I had read the previous comments before booking.
Paid €385 for a one way private transfer, to be told upon arrival we would have to share. We were shoved in the front of the mini bus as the mini bus was full.
Upon arrival, I contacted the customer service team who said they’d provide a goodwill payment for the issues. I requested a refund of the difference between private and shared transfer along with the goodwill payment and now they will not respond to emails.
Terrible service all round.
15 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience this caused. Your service was switched from private to shared because of an unexpected breakdown of the original vehicle — unfortunately, situations like this can sometimes be beyond our control, though we understand how frustrating it must have been.
Regarding your refund request, we apologise for the delay in communication. We confirm that the refund will be issued to your original payment method as soon as possible. As a gesture of goodwill, we will also add an additional amount to your loyalty account in the hope that you might consider giving us another opportunity in the future to provide the reliable and comfortable service you should always expect from us.
Thank you again for bringing this to our attention. Your feedback helps us improve.
HORRIFIC, dangerous experience
Where do I even start with my transfer experience with this company? Myself and 4 friends were travelling back from Val d’Isère to Geneva Airport. To start with, the driver arrived 20 mins late, which immediately put us under pressure for our flight as we received little communication explaining when he would arrive. Things quickly got worse however, as it became immediately apparently that the boot of the van would not close, and instead of fixing the issue or providing a safe vehicle, the driver tied it shut with a rope. It remained partially open throughout the entire 3 hour journey with a continuous boot alarm noise going off.
The driving itself was genuinely terrifying. The driver was speeding at around 126 km/h in a 70 km/h zone, putting all of us at serious risk. At one point, he attempted a dangerous overtake and nearly collided head-on with an oncoming lorry. We were shouting at him to slow down and stop, but our concerns were ignored.
To make matters even worse, when we reached Geneva Airport, the driver crashed into a pole while parking.
This was, without exaggeration, one of the most unsafe and distressing travel experiences I’ve ever had. Our safety was clearly not a priority at any stage.
Despite all of this and sending photographic evidence of the boot, the crushed pole & the speedometer at 126 kph, the company has only offered a 50% refund, which is completely unacceptable given the severity of what happened.
I would strongly advise NOT to book your transfer with Alps2Alps and use a different, reputable company instead.
I would strongly advise others to avoid this company. Your
safety is simply not worth the risk.
18 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share such a detailed account of your experience. We are truly sorry to hear about the distressing situation you describe — this is far below the standards we expect from any driver representing our company.
We appreciate you providing photographic evidence, and we have forwarded all details to the local partner involved. As a result, we have immediately terminated our cooperation with them to ensure that such situations do not happen again.
Thank you again for bringing this to our attention. Your feedback is essential in helping us improve our service, and we are deeply sorry that your experience fell so far short of what you should always be able to expect from us.
Dangerous and Terrifying Transfer – Do NOT Book
I rarely leave reviews, but this experience with Alps2Alps Transfer was genuinely frightening and needs to be shared so others can avoid the same situation.
Our 3.5-hour transfer to Geneva Airport was one of the most stressful journeys I have ever experienced. The driver was repeatedly driving 126 km/h in a 70 km/h zone, and despite us asking several times to slow down, he ignored our requests and continued speeding.
The most terrifying moment happened on a mountain road when the driver attempted to overtake while a lorry was coming directly towards us. We were literally screaming in the car because it felt like we were seconds away from a head-on collision. It was reckless and could easily have resulted in a fatal accident.
The driver was texting on his phone while driving at over 100 km/h, which only added to the fear and anxiety for everyone in the vehicle.
The car itself was clearly not in a safe condition. The boot would not close properly and had been tied shut with a rope. Because of this, cold air was blowing into the car for the entire journey, and there was a constant boot-unlock alarm noise.
Even when we finally arrived at Geneva Airport, the driver collided with a bollard while parking.
The entire transfer left us extremely shaken. We spent the whole journey genuinely worried about our safety and felt like we could have been killed due to the driver’s behaviour and the condition of the vehicle.
DO NOT BOOK with this company if you value your safety. This experience caused so much anxiety and was completely unacceptable for a professional transfer service.
18 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share such a detailed account of your experience. We are truly sorry to hear about the distressing situation you describe — this is far below the standards we expect from any driver representing our company.
We appreciate you providing photographic evidence, and we have forwarded all details to the local partner involved. As a result, we have immediately terminated our cooperation with them to ensure that such situations do not happen again.
Thank you again for bringing this to our attention. Your feedback is essential in helping us improve our service, and we are deeply sorry that your experience fell so far short of what you should always be able to expect from us.
Reply from Alps2Alps
Thank you for travelling with Alps2Alps and for taking the time to share your feedback! We’re delighted to know that everything went smoothly and that you had a pleasant journey. Providing reliable service and excellent customer care is always our main goal. We can’t wait to assist you again on your next trip to the Alps!
Friendly drivers.
Friendly drivers.
Continuous feedback from head office.
Drivers always prepared to accommodate late arrivals at the airport.
11 March 2026
Reply from Alps2Alps
Thank you so much for your wonderful feedback! We’re very happy to hear that our drivers made a positive impression and that our head office kept you well informed throughout your journey. Flexibility is key for us, so it’s great to know our team could support you even with late airport arrivals. We truly appreciate your trust and look forward to assisting you again in the future!
Reply from Alps2Alps
Thank you very much for your trust and kind feedback! We are thrilled to hear that our transfer met your expectations and provided you with an excellent experience.
We greatly appreciate your review - it truly inspires our entire team. We are grateful that you choose Alps2Alps, and we look forward to accompanying you on your mountain adventures for many seasons to come!
Absolutely spot on service and price
Absolutely spot on service and price. Shared transfer from Geneva airport to Tignes. Driver kept in touch prior to collection. Organisation stayed in touch and answered all questions super quick. Phenomenal price was almost too good to be true but proved to be all round amazing deal and journey. Would definitely book again!
10 March 2026
Unprompted review
Reply from Alps2Alps
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed both our service and pricing. Our team always strives to stay in close contact and provide a smooth, professional experience from start to finish, and it’s fantastic to know this made your transfer from Geneva Airport to Tignes seamless.
Your kind words about our organisation and driver mean a lot to us. We look forward to welcoming you again and providing another exceptional journey in the future!
Great Service
13 March 2026
Reply from Alps2Alps
Thank you for choosing our service and for your kind feedback! Providing reliable, professional, and friendly service is our top priority, and we’re delighted to hear that we met your expectations. We sincerely appreciate your review, and our team looks forward to assisting you again on your next trip to the slopes!
Transfer from Salzburg airport to…
Transfer from Salzburg airport to Saalbach was excellent. Return was disappointing- driver wasn’t aware of multiple hotel pick-ups, his English was very limited and did multiple overtaking whilst it was snowing and did not feel safe to our group.
7 February 2026
Unprompted review
Reply from Alps2Alps
We’re very pleased to hear that your transfer from Salzburg Airport to Saalbach went smoothly, but we are truly sorry that your return journey did not meet the same standard. Your comments have been forwarded to our operations team to ensure that situations like this do not happen again. We have also addressed this directly with the driver and will repeat our driver training procedures to ensure all our standards are taken seriously.
Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a fully positive experience in the future.
Everything was smooth
Everything was smooth, communication before to meet, driver was on time. Car fit our skis no problem and driver was super nice. Thank you
10 March 2026
Reply from Alps2Alps
We greatly appreciate your feedback! It’s fantastic to hear that everything ran smoothly, from pre-trip communication to the timely arrival of your driver. We’re glad the car met your needs and that your transfer was enjoyable.
Your recommendation motivates our team to continue providing reliable and professional service. We truly appreciate your support and hope to assist you again on your next trip!
Driver who scrolled his photos and videos while driving
On 13 March we had a driver from Alps2Alps who was dangerous and irresponsible. The driver scrolled photos and videos while driving us to the airport. In addition, he refused to take the Motorway which added an extra hours to our transfer time, apparently so he could pocket the toll money. The driver also stopped twice for personal reasons: once to buy a drink and a second time to smoke a cigarette. The company was unsympathic when I complained, although I know it is illegal to be on a phone while driving.
13 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share your experience. We are truly sorry to hear about your transfer — this is far from the service standards we aim to deliver. Please be assured that we take this matter extremely seriously. We are already investigating the incident internally and will take appropriate action to ensure this does not happen again.
We also strongly encourage all customers to report any irresponsible driver behaviour immediately during the trip so we can address the situation right away. As a gesture of goodwill, we kindly ask you to accept compensation for your future trips to the Alps.
Thank you again for bringing this to our attention. Your feedback helps us improve and provide the safe, reliable service our customers deserve.
Did exactly what was expected of them
18 March 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for sharing your experience! We’re truly pleased to hear that your journey was comfortable and went exactly as planned. Customer care and service reliability are our top priorities. We look forward to welcoming you back to the Alps again!
Transfer Zurich to Lech am Arlberg
Online communication and support was great from the beginning. I had a trip for 2 hours 30 minutes with my two sons, the driver was very helpful and kind. The timing in transfer was also great. I will plan my next transfer with alps2alps for sure. Thank you for everything.
17 March 2026
Reply from Alps2Alps
Thank you very much for your kind review! We are truly pleased to hear that your trip was comfortable and that the driver made a great impression with their attentiveness and friendly attitude. Providing professional, reliable, and welcoming service is our top priority, and your feedback means a lot to us.
It was a pleasure assisting you and your family, and we look forward to seeing you again on your next trip to the slopes!
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for your kind words! Providing prompt and friendly service is our priority, and we are pleased to hear that we met your expectations. Our team will be happy to assist you again on your next trip to the slopes!
Very Professional & Safe Driver
16 March 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps! Providing our clients with high-quality and reliable service is always our top priority, and your kind words mean so much to us. We truly appreciate your feedback and look forward to assisting you again on your next mountain adventure!
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for sharing your experience! We’re truly pleased to hear that your journey was comfortable and went exactly as planned. Customer care and service reliability are our top priorities. We look forward to welcoming you back to the Alps again!
Top-notch service!
The service was really professional and reliable throughout. I loved being able to just message them on WhatsApp — a top-notch support service that made things so easy. They are also incredibly flexible if you need to adjust your schedule.
7 March 2026
Reply from Alps2Alps
Thank you very much for your kind feedback! We’re delighted to hear that you found our service professional and reliable throughout your journey. It’s great to know that our WhatsApp support made everything easier and more convenient for you.
We greatly appreciate your review - it inspires our entire team. We are grateful that you choose Alps2Alps, and we look forward to accompanying you on your mountain adventures for many seasons to come!
Quick and prompt service
Quick and prompt service, sensible price and helpful and friendly drivers! Well done!
17 March 2026
Reply from Alps2Alps
Thank you for your feedback! We’re glad to hear that everything went smoothly and met your expectations. Our drivers always strive to make every ski trip comfortable and friendly by providing reliable transfers and timely arrivals.
We truly appreciate you taking the time to share your experience - your review inspires our team. Thank you for choosing Alps2Alps, and we look forward to assisting you on your next mountain adventure!
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