Alncom supplied full fibre to my partner in Warkworth on May 28th The preinstallation visit by Lewis Lang was thorough and very helpful as neither of us are techies We soon learnt that using Aln... See more
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Review summary
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Contract from EE was coming to an end so thought I'd give them a ring as heard good things. So glad Idid! First Class customer service from start to finish. Installed next day, sorted everything with... See more
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Easy to contact - clear simple pricing AND fixed for contract term. Engineer visited to survey as we had special request about where cable entered property. He sorted it and within days next engineer... See more
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Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his wa... See more
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Company details
About Alncom
Written by the company
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Contact info
Alncom, NE662PF, Alnwick, United Kingdom
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5.0
Excellent
417 reviews
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Great experience so far
Great experience so far, kept us up to date all the way, very pleasant people to deal with and happy with the Broadband so far. All in all a great service
10 December 2025
Unprompted review
Reply from Alncom
Thank you for your 5* review, and welcome to Alncom, we look forward to serving you as our Alncom customer.
If you need any support you can contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help
Team Alncom
Excellent service
I was helping an elderly and disabled neighbour get her fibre broadband set up after she came out of a care home and Alncom were brilliant from the start. They called in to survey her property within a few hours of me contacting them and had her fibre broadband set up less than 2 days later. They kept us informed at every step and my neighbour was delighted with them as she can now contact relatives and friends again. Excellent service, I highly recommend Alncom.
3 December 2025
Unprompted review
Reply from Alncom
Good morning Alastair, thank you for your 5* review and your kind words. Our teams are extremely grateful for you taking the time to write your review.
Please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk if you or your neighbour need any further support in the future and we will be happy to help.
Thank you again Alastair.
Team Alncom
The customer service is impeccable
The customer service is impeccable! If you have any query’s there is someone to help pretty immediately.
8 December 2025
Unprompted review
Reply from Alncom
Thank you Taylorowe for your 5* review, we are so happy that you have had a good experience with our customer service team, we really do appreciate you taking the time to share your experience.
If you have any queries please do contact us on 01665 604 816 or email help@alncom .co.uk and we will be happy to help.
Team alncom
Professional Service
From the initial suggestion of Alncom coming into the village until now we’ve experienced and witnessed nothing but professionalism and pride in the service they provide.
It is excellent to know that if we do need to talk to anyone regarding any part of the service it’s not only possible it’s easy, approachable and local.
4 December 2025
Unprompted review
Reply from Alncom
Thank you Janet for your 5*review, our teams really do appreciate your positive feedback.
If you need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
We have been with Alncom for several…
We have been with Alncom for several years. We are pretty remote in Northumberland but yet amazing speeds and at prices far cheaper than their competitors. Their offices are local and customer service is really easy and responsive.
4 December 2025
Unprompted review
Reply from Alncom
Hi Mark, thank you for your wonderful 5* review, we are thrilled that you have been happy with our service over the years and continue to be our customer.
Your kind words really do mean a lot to us as we pride ourselves on providing the best service possible.
If you have any queries or need any support in the future please do contact us on 01665 604 816 and we will be happy to help.
Team Alncom
Excellent company in every respect.
Alncom has provided the fastest, most robust broadband service I have ever experienced. Customer service and technical support have been outstanding.
I wouldn't hesitate to recommend Alncom to anyone looking for a top quality broadband connection.
4 December 2025
Unprompted review
Reply from Alncom
Hi Martin, Thank you for your fabulous 5* review, we are so happy that you have shared your experience of our service with everyone, this helps other potential customers make an informed decision.
We are here if you need us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Thank you again Martin
Team Alncom
Excellent, very Happy Customer
We are super pleased with our broadband and the service provided by Alncom. The installation was very straightforward and the engineers left no mess at all. If there ever are issues with the broadband (rare) Alncoms communication is excellent and they always get us back up and running quickly. Thank you
3 December 2025
Unprompted review
Reply from Alncom
Hi Esther, we really do appreciate your 5* review, thank you for taking the time to write this.
Our teams thrive on helping our customers have the best experience possible and look forward to continuing this with yourself.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if you need us in the future and we will be very happy to help.
Team Alncom
Alncom don't do average
Switched from a national provider who's service and performance was bang average and they simply couldn't match the speed, pricing and reliability offered by Alncom.
Literally no whinges about 'dodgy internet' in our household any more.
I work from home and shift large graphics and video files around constantly - performance and reliability is key and when that comes at a competitive price even better.
Whenever there is a network issue (all providers have them) you know within minutes of it happening the Alncom team are on it and will be updating you imminently and until the matter is resolved.
3 December 2025
Unprompted review
Reply from Alncom
Hi David, thank you for your 5* review, we are delighted that you chose us as your broadband provider and that you are happy with our service.
Our teams do their utmost to provide the best service possible, so really do appreciate you taking the time to share your experience.
You know where we are if you need any support in the future by either contacting us on 01665 604 816 or emailing help@alncom.co.uk and we will be happy to help.
Thank you again David
Team alncom
Local Broadband provider at great price
Easy to contact - clear simple pricing AND fixed for contract term. Engineer visited to survey as we had special request about where cable entered property. He sorted it and within days next engineer came and installed. Quick efficient and courteous. If you live in an area covered by them you’re daft if you don’t use them.
26 November 2025
Unprompted review
Reply from Alncom
Hi Philip, thank you for your 5*review, we really do appreciate your feedback with regards to our pricing and fixed term contract.
We try our utmost to carry out any specific requests, requested by our customers.
We look forward to serving you as our customer, please do not hesitate to contact our team on 01665 604 816 if you need any assistance and we will be happy to help.
Team Alncom
What a difference in speed
Before the installation I was getting 30mbps now I get over 200mbps it is fantastic.
28 November 2025
Unprompted review
Reply from Alncom
Hello Ken, Thank you for your 5*review we are absolutely delighted you are receiving the faster speeds.
Please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any further assistance and we will be happy to help.
Thank you again Ken.
Team Alncom
Excellent experience
Excellent experience - installer advised about best router placement and was clean and tidy. Wifi speeds are much improved compared to previous supplier (BT). Alncom is now giving us up to 400mb in the house, way in excess of BT. Very impressed with Alncom.
1 December 2025
Unprompted review
Reply from Alncom
Hi Mike, thank you for sharing your experience of your Alncom Broadband installation and giving us your 5* review, we really do appreciate it.
We pride ourselves on giving the best service possible to our valuable customers.
You know where we are if you need any assistance in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
The Engineer who installed my broadband…was excellent
The Engineer who installed my broadband was very helpful, professional and very respectful of the property..He explained things to me and set up all my devices for me ..he was also friendly.
.excellent service ..(and arrived on time )
28 November 2025
Unprompted review
Reply from Alncom
Thank you for your 5*review, our teams are extremely grateful for your feedback.
We are here to support you with any queries by calling 01665 604 816 or emailing help@alncom.co.uk
Team Alncom
Great service
Great service, quick appointment made and the lads who fitted the equipment where very present and efficient.
17 November 2025
Unprompted review
Reply from Alncom
Thank you for leaving your 5*review, I will pass this onto our team.
We really appreciate you taking the time to share your experience.
Team Alncom
Fantastic out of hours support which…
Fantastic out of hours support which solved the issue in less than 20 minutes
21 November 2025
Unprompted review
Reply from Alncom
Hello Brenda, thank you for your 5* review, we really do appreciate it.
Please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any assistance in the future.
Team Alncom
Friendly and accommodating
They have a great team working in both their office and in the field. Every member of staff I've been in contact with have been extremely friendly, helpful and polite.
The internet speeds are always fast and consistent, only ever dropping or going out during extreme weather. During any planned maintenance I received an email a few days in advance warning me about possible outages.
18 November 2025
Unprompted review
Reply from Alncom
Thank you Lauren for your 5* review.
We are so happy you have had a positive experience, our teams do their utmost to provide the best service possible for our valued customers.
If we can be of any further assistance please do contact our team on 01665 604 816 and we will be happy to help.
Team Alncom
Exceptional broadband service
I have had nothing but an exceptional experience with Alncom. Their customer service team are incredibly helpful and clear in their explanations. They were incredibly flexible about helping us set up an install date for fibre that worked for us and the actual install itself couldn't have been smoother. Since install we have had perfect WiFi with no issues whatsoever. Couldn't recommend more.
11 November 2025
Unprompted review
Reply from Alncom
Thank you James, for your kind words and your 5*rating our teams really do appreciate your feedback on your experience.
We look forward to serving you as our customer and we are here for any queries or support that you need.
Thank you again James
Team Alncom
Excellent ISP with great local support
We signed up with Alncom as soon as their fibre service was available. I have found them an exemplary ISP, no fuss , no hype, good steady speeds, highly responsive when you contact their support. Unhesitatingly recommended.
14 November 2025
Unprompted review
Reply from Alncom
Thank you Fergus for your kind words and your 5* review, our teams really do appreciate your feedback.
Please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any further assistance and we will be happy to help.
Team Alncom
First Class Service
Within an hour of making an initial enquiry the engineer was out to see if they could install the broadband. And two days later they were here to install. We couldn't connect at first, but phoned and they were able to sort it remotely and we have had no further issues. Incredible service, would definitely recommend.
6 November 2025
Unprompted review
Reply from Alncom
Thank you Patricia for your 5* review, we really appreciate it!
We strive to do our utmost for our customers and endeavour to assist in the best way possible.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service
Excellent service, the staff have been really friendly and helpful! The internet service is now much better around the house. I would definitely recommend Alncom to others.
7 November 2025
Unprompted review
Reply from Alncom
Thank you Kevin for taking the time to share your experience, we really appreciate the 5* you have given.
Our teams do our utmost to provide the best service we can for our customers as you are very important to us.
Team Alncom
Excellent service and internet
Prior to Alncom getting in touch, our internet was awful as we live in a rural property. Since we switched to them, everything has been brilliant. From the reliability and speed of our wifi, to the customer service. Would highly recommend.
10 November 2025
Unprompted review
Reply from Alncom
Hi Tom, thank you for your 5* review our teams really do appreciate your kind words.
We look forward to serving you as an Alncom customer, if you need any support please do contact us on 01665 604 816 and we will be happy to help.
Team Alncom
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