Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his wa... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Contract from EE was coming to an end so thought I'd give them a ring as heard good things. So glad Idid! First Class customer service from start to finish. Installed next day, sorted everything with... See more
Company replied
Easy to contact - clear simple pricing AND fixed for contract term. Engineer visited to survey as we had special request about where cable entered property. He sorted it and within days next engineer... See more
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The Alncom team have done a great job in getting us connected. They put up a new pole to bring fibre to our house. The installation team were professional, friendly and efficient. They made minimal... See more
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Company details
About Alncom
Written by the company
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Contact info
Alncom, NE662PF, Alnwick, United Kingdom
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5.0
Excellent
417 reviews
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Great internet service
Honestly, Alncom are by far, the best internet provider by far. Never had any problems. They are a professional, reliable, honest, trustworthy company. Have been with them for 14 months. They don’t spam you with emails,calls etc. couldn’t recommend them more.
6 January 2025
Unprompted review
Reply from Alncom
Hi Diane, thank you for taking the time to write your 5* review, our teams really appreciate you sharing your experience you have had with your Alncom Broadband.
We look forward to continuing to provide you with the best service possible, if you need us in the future please do contact us on 01665 604 816 or email us on help@alncom.co.uk.
Team Alncom
Good customer service and to look at…
Good customer service and quick to look at problems
5 January 2026
Unprompted review
Reply from Alncom
Thank you for leaving us your 5* review, we thrive on providing the best service possible to you our valuable customer.
If you need any support in the future please do contact us on 01665 604 816 or email us on help@alncom.co.uk
Team Alncom
Exceptional Service
I recently moved to Northumberland and from a National broadband provider who could not supply a service here. I chose Alncom. After a swift connection with exceptional communication, I had some buffering problems at the weekend, I submitted a ticket and the response was exceptional. Daniel contacted me on Sunday morning and resolved my problem and then called me to explain everything he had done and even apologised for calling me on Sunday! A great choice exceeding my expectations. Thank you.
4 January 2026
Unprompted review
Reply from Alncom
Thank you Edward for your kind words and giving our teams a 5* reward, we are very grateful.
We look forward to serving you as our Alncom customer.
If you need any support you can contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom - 5*
I recently transferred to Alncom for WiFi after being with BT for years. Not only am I saving £45 per month but the WiFi signal is much stronger and quicker. On top of this there is a number to call regarding any issues (which there haven’t been) and I actually get to speak to a real person! I would not hesitate in recommending Alncom
19 December 2025
Unprompted review
Reply from Alncom
Hi Sam, thank you for your 5* review we are delighted that you are saving money and receiving better speeds.
Our teams care about our customers and thrive on providing the best service possible.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Very professional
Very professional, knowledgeable and helpful group.
Highly recommend.
Their dedication and attitude of nothing is too much trouble, is second to none.
It feels like a very personal service they offer, which is much more than a large group/company, which I much prefer.
From the onsite team to customer services, all are fantastic. Everyone is literally a call or email away. Brilliant.
16 December 2025
Unprompted review
Reply from Alncom
Thank you Wendy, for your kind words and giving 5*'s, our teams really appreciate you taking the time to share your experience.
We look forward to serving you as our Alncom customer.
If you need any support in the future you can contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help
Team Alncom
Problem printer
Alncom have given me very good assistance installing a new printer which didn't want to be recognised !!!
Their call back messages were very welcome.
18 December 2025
Unprompted review
Reply from Alncom
Thank you Lillyann, for taking the time to write you review.
We are here to support you if you need any assistance in the future, please do call us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Simply the best company EVER
Simply the best company it’s so nice to phone and talk to a human Malaki was great as he talked me through how to do a hard reset so patient when that didn’t work the next day Brent arrived with a new router and spent the next hour making sure all my appliances were linked to the Wi Fi he was absolutely fantastic what more could you ask for Thank you
11 December 2025
Unprompted review
Reply from Alncom
Thank you Joy for sharing your support and site visit experience and giving our teams 5* our teams really appreciate it.
Our teams strive to do their utmost to provide the best service possible for our valued customers.
If you need us in the future please do contact us on 01665 604 816 or email us at help@alncom.co.uk.
Team Alncom
Dealing with Alncom has been great
Dealing with Alncom has been great, from start to install. The crew onsite were happy to talk and work through issues, leading to a much better cable situation that suited me. I was with Starlink and this is so much better.
12 December 2025
Unprompted review
Reply from Alncom
Hi Ross, our teams really appreciate you leaving your 5* review.
We are extremely grateful for you taking the time to share your positive experience of your Alncom Broadband installation and how we have collaborated with you to find the best possible solution for your needs.
We are here if you need us for any support on 01665 604 816 or email us on help@alncom.co.uk and we will be happy to help.
Team Alncom.
The service is outstanding and the…
The service is outstanding and the staff provide the confidence to the decision to leave one provider and use the services of Alncom. What they say is what they mean and I would most certainly recommend Alncom as a company who put their customers first. Well done and never change your ethos of customer service.
17 December 2025
Unprompted review
Reply from Alncom
Thank you Ann for your 5* review and your kind words, we really are extremely grateful!
Our teams strive to do their utmost to provide the best service and experience possible for our valued customers.
If you need us in the future please do contact us on 01665 604 816 or email us at help@alncom.co.uk.
Team Alncom
Simply the best, ISP
Comfortably the best Internet Service provider i have ever had.
-Connection speed: exactly as advertised with flexoble options to suit needs.
-Reliability: The only disruption to service i have had, is due to power cut on national grid (not the ISP) . Even here the company supported its customers with email update, notifying them of Electric companys repair work and anticipated return of power.
-Customer service: All calls for setup/termination answered very quickly by friendly and helpful UK based staff. The staff have always carried out actions they have promised.
Gutted my new unit is Wifinity only, or I would definately retain Alncom services.
16 December 2025
Unprompted review
Reply from Alncom
Hi Richard, we really appreciate your detailed 5* review and kind words, our teams are very grateful to you for sharing your experience.
We wish you all the best in your new home.
Team Alncom
First Class
The engineer who installed the broadband did an excellent job and cleaned up afterwards. Even set up my various devices with the new hub. First class job!
All of the Alncom staff I have dealt with over the last few months have been very professional, friendly and efficient.
Very impressed.
10 December 2025
Unprompted review
Reply from Alncom
Thank you Dr Will, for your 5*review and taking the time to share your experience of your Alncom Broadband , we are so glad you are happy with our service.
Our teams do their utmost to do their best to provide the best possible experience from your first point of contact to the end result of installation.
We are hear to support post install, if you have any queries please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service
Absolutely fantastic service from start to finish. The broadband itself is faultless so far and a massive upgrade from our previous provider on every front
9 December 2025
Unprompted review
Reply from Alncom
Hi Chad, Thank you for leaving your 5* review, we are thrilled to hear you have had a positive experience.
If you need any support in the future please do contact us on 01665 604 816 or email us at help@alncom.co.uk and we will be happy to help.
Thank you again Chad.
Team Alncom.
Been with this company since it started…
Been with this company since it started always has excellent service staff are friendly and knowledgeable being in rural area had lots of problems with previous providers before trying Alncom definitely best provider and great price
16 December 2025
Unprompted review
Reply from Alncom
Thank you Heather for continuing to be our customer and taking the time to leave your 5* review, our teams really appreciate your feedback.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom are very reliable and friendly
Alncom have been very reliable and quick to sort out any problems we have had over the years we have been with them. The broadband is good and fast. Have just renewed the contract and would recommend them any time.
1 September 2025
Unprompted review
Reply from Alncom
Hi Madeleine, thank you for taking the time to review your Alncom Broadband and giving us 5*'s
You are a valued customer and we look forward to continuing to provide the best service possible for you.
If we can be of assistance in the future please do contact our team on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team alncom
Alncom Full Fibre Broadband Installation
As somebody who works online in various capacities, I have campaigned for many years to have Fibre Broadband installed at my property. Alncom has finally made this possible. My Full Fibre Broadband is now significantly faster, cheaper, and more reliable, than the previous service provided by EE. Alncom customer service is excellent, and the installation was quick and highly professional. Thanks Alncom, for making my online life a whole lot easier - all very much appreciated.
12 December 2025
Unprompted review
Reply from Alncom
Hello Paul, thank you for your kind words and awarding us with the 5*'s we really are extremely grateful!
We are so happy we have made your online life a little easier.
Our team strive to do their utmost to provide the best service and experience possible for our valued customers.
We are here if you have any queries no matter how small on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Thank you again Paul.
Team Alncom
Go with Alncom!
Is there a dream company providing internet broadband? Yes there is! Alncom!
Like many people I've experienced a lot of internet providers; TalkTalk, BT, Sky, Virgin and many, many others. Some are just ok, some bad and some are just terrible
Contrast those with Alncom. They are so organized, friendly, always on the ball. It's like how a business should be run
11 December 2025
Unprompted review
Reply from Alncom
Hi Stave, thank you for leaving your 5* review, we are thrilled you have had a fabulous experience with your installation of your Alncom broadband.
We really appreciate you sharing your experience and look forward to serving you as our valuable customer.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Thank you again, Team Alncom
Alncom recommended
Alncom installed our fibre recently and were friendly and efficient throughout.
I spoke to Jo and one or two others in the office and they were all polite, helpful and prompt in replying.
The guys who did the install did a really neat job of digging in the fibre round the front of the house in the pouring rain and were helpful and knowledgeable in getting us set up.
Recommended.
15 December 2025
Unprompted review
Reply from Alncom
Thank you Oliver for your kind words and awarding us with a 5*, we are very grateful for this. We look forward to serving you as our Alncom customer.
If you need any support you can contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help
Team Alncom
From the first contact with Alncom…
From the first contact with Alncom everything has been perfect.
The lads who installed the fibre optic were prompt and very efficient.
I think the lady in customer service was called Jo who was very helpful before and after the installation.
I couldn't me more happy with the product and would certainly recommend.
2 December 2025
Unprompted review
Reply from Alncom
Thank you John for your exceptional 5* review, we really do appreciate you taking the time to share your experience, I will pass your kind words onto our teams.
If you need any support in the future please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Thank you again John
Team Alncom
Excellent company
Excellent company,
Reported Internet down
They got back to me
Very quickly, they knew about the problem and engineer was checking it, kept me upto date on progress, right through till it was fixed. Definitely recommend them first time in 3 yrs we have had a problem.
11 December 2025
Unprompted review
Reply from Alncom
Hi Maureen, thank you for your fabulous 5* review and your kind words, our teams really appreciate your feedback.
We look forward to continuing to provide the best service possible to yourself as our valuable customer.
Thank you again Maureen.
Team Alncom
First class service!
The service we received today was outstanding. Following my call we were kept updated throughout by friendly staff & an Engineer was out and sorted the problem within little more than an hour. Well done Alncom!
11 December 2025
Unprompted review
Reply from Alncom
Thank you Barry for your 5* review relating to the service you have received from our support team, our team are very grateful for you taking the time to share your experience.
We are here if you need us for support in the future on 01665 604 816 or email us on help@alncom.co.uk and we will be happy to help.
Team Alncom
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