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AllCleared Reviews 423

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff. Many appreciate the exceptional customer service, noting the team's ability to simplify complex processes and provide clear explanations. Reviewers frequently mention the positive user experience, emphasizing the efficiency and prompt response times, which contribute to a stress-free process. However, some people were dissatisfied with the extended processing times, with a few reporting delays that significantly exceeded initial expectations. Additionally, a small number of customers felt that communication from case management was occasionally harsh or dismissive, rather than supportive, when seeking clarification or assistance.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism, highlighting... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Response time

Customers had positive experiences with response times. Many reviewers highlighted the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience. Needed to travel to Canada on short notice to support family, and AllCleared helped me through the process faster than I had feared, and with minimal action required on my par... See more

Company replied

Rated 5 out of 5 stars

AllCleared made the U.S. waiver process so much easier for me. The paperwork and requirements felt overwhelming on my own, but their team guided me clearly and kept me updated. I feel relieved knowing... See more

Company replied

Rated 5 out of 5 stars

The promptness of my emails to them is outstanding. I deal with Grace Case Manager at Vancouver office… she responded thoroughly today of my concerns and answered all my questions .. I feel comforta... See more

Company replied

Rated 5 out of 5 stars

AllCleared is amazing in helping you obtain a pardon and US Waiver and helps you through the entire process explainining all details. I highly recommend it to anyone who wants a fresh new start at t... See more

Company replied


Company details

  1. Legal Services

About AllCleared

Written by the company

We are a team of pardon and waiver experts. Since 1989, we have helped over 150,000 clients start fresh.


At AllCleared, we advocate for our clients, process their documents, and navigate complex systems to grant travel waivers and expunge, seal, or suspend records.

We formed AllCleared -- originally named 'Pardon Services Canada' -- in 1989 because we believe people should be defined by where they’re going, not where they’ve been.

Our long-standing leadership status has helped us establish invaluable and unique relationships with police agencies, the Parole Board of Canada, the Canadian Centre for Police Information (CPIC), Canadian Immigration & Citizenship (CIC), the Department of Homeland Security, and courthouses across North America.

Second chances start at AllCleared, where our advocates work together to reclaim the rights of Americans and Canadians whose mistakes earlier in life should no longer define or burden them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great UI

Easy to navigate site and great customer service

3 November 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there,

Thank you for your feedback! We’re glad to hear you found our site easy to navigate and our customer service helpful.

All the best,
The Case Management Team

Rated 5 out of 5 stars

The Entry Waiver heartache solved...

The Candian Entry Waiver website gave me panic attacks just trying to figure out where to begin. It is hard enough to deal with being "Criminally Ineligible for Entry" due to a stupid mistake 20+ years ago, but the government websites add insult to injury by not even making it possible for your average Joe to navigate the system. Very thankful for AllCleared to navigate that chaos for me so that I can have my best shot of getting this chapter of my life behind me.

9 December 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Landon,

Thank you for sharing your experience. We understand how overwhelming it can feel to navigate the government systems on your own, especially when dealing with something from many years ago. We’re glad our team could help bring clarity to the process and give you confidence moving forward. It means a lot to know our support made a difference as you work to put this chapter behind you.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Allcleared was super helpful with…

Allcleared was super helpful with helping me get my US entry waiver. They were very clear with everything and answered every question I had. I would highly recommend them to anyone looking for pardons or anything related to it.

26 November 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Bernie,

Thank you for your kind words. We’re glad to hear our team was able to support you clearly and thoroughly throughout your U.S. waiver process. We truly appreciate your recommendation.

All the best,
The Case Management Team

Rated 5 out of 5 stars

They

They. Where amazing. With there knowledge and there where very helpful with all the paperwork and have recommended them to many people.

22 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Darrin,

Thank you for your feedback. We’re glad to hear you found our team knowledgeable and helpful throughout the process. Your recommendation means a great deal to us.

Kind regards,
The Case Management Team

Rated 4 out of 5 stars

Very professional and informative…

Very professional and informative process. Every step explained.

4 November 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Dan,

Thank you for your feedback! We’re glad to hear you found the process professional and clearly explained at each step.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Fantastic Company

Fantastic Company whom I implicitedly trusted and they didn’t fail me.

18 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Avanish,

Thank you for your kind words. We’re glad to hear you felt confident placing your trust in our team, and we’re pleased to know your experience reflected that.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Needed to travel to Canada on short notice to support family, and AllCleared helped me through the process faster than I had feared, and with minimal action required on my part. One stop shopping, and the cost was quite reasonable given what I'd have spent on my own, and the risk of failure doing it on my own.

They also took a great deal of stress off my plate at a particularly stressful moment in life, which is appreciated.

14 October 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there,

Thank you for sharing your experience. We’re glad to hear we were able to support you during a stressful time and help make the process smoother and quicker than expected. It means a lot to know our guidance brought clarity and reduced the burden during an already challenging moment.

All the best,
The Case Management Team

Rated 5 out of 5 stars

I had a great experience and highly…

I had a great experience and highly recommend this to anyone!

7 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Katasha,

Thank you for your kind words! We’re glad to hear you had a great experience, and we truly appreciate your recommendation.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

My experience was very helpful they had…

My experience was very helpful they had so much in sight and got me going with my legal matters so I can resume traveling and other things

21 February 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Jason,

Thank you for sharing your experience. We’re glad to hear our team was able to provide the guidance you needed and help you move forward with your legal matters so you can resume travelling with confidence.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Transparent and Helpful

The team members were very informative and transparent in the process, I was very skeptical at first but they walked me through everything and made sure I fully understood. I am happy I chose AllCleared, highly recommend 👌

10 September 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there,

Thank you for sharing your experience. We’re glad to hear our team was able to provide clarity and transparency throughout the process, especially after your initial hesitation. It’s great to know you felt supported every step of the way, and we truly appreciate your recommendation.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

AllCleared is very efficient

AllCleared is very efficient. They have the experience necessary to guide you through all the steps. With their help and guidance, the application was approved. We do not believe that it would have been a success without their help. We truly recommend!

1 September 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Renée,

Thank you for your thoughtful feedback. We’re glad to hear our team’s experience and guidance helped make the process clear and successful for you. We truly appreciate your recommendation.

All the best,
The Case Management Team

Rated 5 out of 5 stars

Great support

Customer support

1 December 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Maryanne,

Thank you for your feedback! We’re glad to hear you had a great experience with our customer support team.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

The process was very smooth

The process was very smooth, we felt it was worth it for the price.

5 December 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Candice,

Thank you for sharing your experience. We’re glad to hear the process felt smooth and that you found value in the support our team provided.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Great support and service

12 August 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Cathy,

Thank you for your feedback! We’re glad to hear you had a great experience with our support and service.

All the best,
The Case Management Team

Rated 5 out of 5 stars

Someone called me right away

Someone called me right away to explain my options.

5 January 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Jeffrey,

Thank you for sharing your feedback. We’re glad to hear our team was able to connect with you quickly and walk you through your options.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

Great company

When you need this type of help, these are the people to trust. Great people with great experience. Highly recommend!

4 December 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Donna,

Thank you for your kind words. We’re glad to hear you felt supported and confident working with our team. Your recommendation means a great deal to us.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Everything you need

Great company with employees that are true experts at what they do. Pleasant, professional and very detail oriented. AllCleared makes sure all the i's are dotted and the it's are crossed. I couldn't be more pleased with the service I received.

12 September 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Nari,

Thank you for your thoughtful feedback. We’re glad to hear you had such a positive experience with our team and that our attention to detail and professionalism helped make the process smooth for you. We truly appreciate your kind words.

Warm regards,
The Case Management Team

Rated 3 out of 5 stars

Not sure if I’m back in or not yet

Not sure if I’m back in or not yet, entire process takes foreverrrrr

4 December 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Codi,

Thank you for your feedback. We understand how frustrating the waiting period can feel, especially since government processing times are often lengthy and entirely outside of our control. Our team will continue to monitor your file and support you with any updates as soon as they become available.

All the best,
The Case Management Team

Rated 5 out of 5 stars

The best site I have ever used

The best site I have ever used

3 December 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Kerri,

Thank you for your kind words! We’re glad to hear you had such a positive experience with us.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Amazing service

Amazing service

4 November 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Steven,

Thank you for your feedback! We’re glad to hear you had an amazing experience with our team.

Kind regards,
The Case Management Team

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