Albert has been a real lifesaver for me! I live paycheck to paycheck and knowing that an instant deposit is available is a breath of relief for me. Whether it’s for gas, food, or bills, Albert has had... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This app continues to surprise me. It has a lot of features that I love and didn't know I needed until I had it.
Company replied
Everyone is very helpful and timely addresses whatever concerns you may have. Customer service is easy too reach and communicate with.
This is the only one of these apps I like. I always forget I have have rainy day fund saving up with Albert and it always is a blessing to have!
Company details
Written by the company
Albert is a fast-growing money app with millions of customers. We help people get smarter about money with industry leading financial products and a personal financial assistant that offers a whole new way to budget, save, and invest. Complexity and high fees have dominated the financial industry for decades. At Albert, we make financial products that are intuitive, affordable and available to all.
Contact info
, , Los Angeles, United States
- support@albert.com
- albert.com
4.5
Excellent
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Albert has been very patient with me…
Albert has been very patient with me going through hardship I appreciate the service
2 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You have some bugs to work out
You have some bugs to work out. Can’t use the debit card I have because I was supposedly sent a new card, didn’t need one, which I never received. Also your system does not connect well with banking. The balance is always incorrect and takes a bit to refresh. Also, the only customer service you offer is AI, no human interaction.
1 May 2026
Reply from Albert
Hey there — I'm Sam, a senior specialist here at Albert. I’d like the opportunity to understand more about your concerns in order to get this resolved. I had my colleague reach out to you over email. Please feel free to respond there, or email me directly at support+sam.m@albert.com for additional help. Thank you. –Sam
Tried to borrow funds
Tried to borrow funds. You have to subscribe before they will take you to the “Get Funds” section. My account didn’t have the funds so my request to borrow funds was denied. Guess what subscription fee jut hit my account?
28 March 2026
Unprompted review
Reply from Albert
Hey there — our records show that our support team is working with you to resolve this. If you have any additional questions or need more help, you can email me directly at support+sam.m@albert.com, and I'll be happy to assist. –Sam
Awesome thanks
30 April 2026
The fact that you can't opt out of them…
The fact that you can't opt out of them taking partial payments is enough to only give them one star. Other platforms ask but Albert doesn't allow it. They do not line up their payback with paydays either. So you manage to get 20$ they will just take it from you.
Edit: Their reply makes no sense. I didn't speak to any one about this. It's like they're trying to pretend they did something. And you'd have to change the way your platform operates to fix any of this.
29 April 2026
Unprompted review
Reply from Albert
Hey there - I see our support team resolved this with you. If you have any other questions or need further assistance, you can reach out to me at support+sam.m@albert.com. Thanks! - Sam
I appreciate the money on time when you…
I appreciate the money on time when you need it
30 April 2026
Albert is really awesome
Albert is really awesome. They have helped me tremendously. Thank you Albert.
28 April 2026
DO NOT USE THIS APP!
DO NOT USE THIS APP!! I wrote in 7x asking why their system could not identify me. Then when I got no response tried again "too many failed attempts" I had to email, a phone number would have been nice, waited 6 days to get a response during 6 days emailed daily....they just said can't verify my identity, sorry. Horrible service, just horrible!
This was not resolved I cannot use the app because you cannot confirm my identity.... other apps doing the same thing you do have no issues. Just You!
28 April 2026
Unprompted review
Reply from Albert
Hi there - Our records are showing that our support team resolved this directly with you. If you need any further assistance, please email me at support+sam.m@albert.com. - Sam
Good experience
28 April 2026
Great for emergency without having to…
Great for emergency without having to to rely on anyone
28 April 2026
Albert is good for anybody who’s…
Albert is good for anybody who’s looking to borrow money
27 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.