Although over 1.5 hrs later than original advised time, delivery chaps were very pleasant abd helpful. Called me with 20-30 mins notice, apologised for their being late. On a side note I did get a tex... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent communication when delivering my new mattress. Gave me a time slot and was running early so message me to let me know and also called to say they were arriving soon. This was so helpful. T... See more
Company replied
2 very likeable chaps delivered the heavy recliner up into the house. They positioned it exactly where I wanted it excellent service. I really appreciated the phone call half an hour before they arriv... See more
Company replied
A very easy ordering process, followed up by regular email and text communications. The delivery team arrived in the allocated time period and phoned to let me know when they were 35 minutes away.... See more
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
258K reviews
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Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The delivery staff were very prompt and…
The delivery staff were very prompt and professional. They were helpful and pleasant.
21 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
On time and pleasant delivery driver
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that our driver was pleasant. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very good service
Kept informed of delivery date. Phone 30 mins before arrival. 2 people arrived who were polite, worked quickly, set up bed, checked it was in correct location in room and left taking all packaging. Would recommend for delivery.
21 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your excellent review and for sharing your positive delivery experience. We are delighted to hear that you were kept well-informed about your delivery date and received a call 30 minutes before arrival. It's wonderful to know that our team was polite, worked quickly, and ensured your bed was set up in the correct location, taking all packaging with them. Your recommendation means a lot to us.
On time delivery and live arrival…
On time delivery and live arrival information. Very helpful
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback. We're delighted to hear that your delivery arrived on time and that you found the live arrival information very helpful. Providing clear communication and a reliable service is something we strive for with every delivery.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great service
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
“Delivery to doorstep but no further”
Delivery is provided but to the doorway. Literally 40kg of furniture left at the doorway! Needed separate help to get it to the room, despite specifying this in advance. Disappointing
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations, and we're committed to resolving your concerns. I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail and work towards a satisfactory resolution. Thank you for your patience!
Good delivery they couldn’t understand…
Good delivery they couldn’t understand the questions I asked
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The driver did very well to deliver…
The driver did very well to deliver such a large box on his own.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our driver handled the delivery of such a large box so well. Your kind comments are greatly appreciated.
Delivered on time
Delivered on time, by one very nice gentleman, who had to squeeze past our van and carry all wardrobe in by himself and put in the correct room, happy and accommodating, thank you very much.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that your delivery was on time and that our delivery gentleman provided such excellent service. It's fantastic to know he was happy and accommodating, even with the challenge of squeezing past your van and carrying the wardrobe to the correct room.
Quick delivery and driver was very…
Quick delivery and driver was very plesant and communicated when he was arriving.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery was quick and that our driver was pleasant and communicated their arrival. Your kind comments are greatly appreciated.
Very happy from order to delivery
Very happy from order to delivery. Arrived in time and set everything up for me. They couldn't be more helpful. Thanks .
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review and for taking the time to share your feedback. We are delighted to hear that you were happy with your entire experience, from order to delivery. It's fantastic to know that your order arrived on time and that our team was so helpful in setting everything up for you. We truly appreciate your kind words.
Extremely fast dispatch and delivery.
Extremely fast dispatch and delivery.
Kept informed at each stage and rang before delivery arrived.
The guys unpacked the sofa and removed all packaging.
Would highly recommend based on our experience.
21 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful 5-star review! We are delighted to hear about your positive experience, especially regarding the fast dispatch and delivery. It's fantastic to know that you were kept informed at every stage and that our team unpacked your sofa and removed all packaging.
Great company
Great company, and the lads who delivered where ace, polite and very helpful, put all 7 large boxes exactly where I wanted them.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you had such a positive experience with our company. It's fantastic to know that our delivery team was ace, polite, and very helpful, placing all your boxes exactly where you wanted them.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
delivery took almost 3 weeks
delivery took almost 3 weeks. Dispatched and arrived at at local depot only to sit there for over 2 weeks. Crap service, will cancel any order coming through this delivery company.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear about your experience. We understand how frustrating it must have been for your delivery to take almost three weeks to arrive, particularly when the tracking indicated that it had reached the local depot but then remained there for an extended period before being delivered.
We appreciate the inconvenience and disappointment caused by the delay, and we understand why this has affected your confidence in the delivery service provided.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, investigate the delay you've experienced, and work towards a satisfactory resolution.
Thank you for your patience.
Polite and friendly delivery drivers
Polite and friendly delivery drivers, both very helpful.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Fantastic service
Fantastic service. Perfect communication, just as explained it would be. Arrived when they stated they would and very professional and efficient.
22 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you experienced fantastic service and perfect communication, just as you expected. It's great to know that we arrived when stated and that our team was very professional and efficient.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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