Deliveries should be pretty simple and straightforward. Often they’re not, due to lack of communication, harried and stressed delivery drivers, delivering much later than promised. None of these iss... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was easy and the handover very quick. I didn't have to do anything but open the door and point to the room. The guys who came were lovely. Would definitely use again. Only one small is... See more
Company replied
From time of order despatch I was given tracking information which was updated by email until the order was delivered. The foldaway storage box was fairly easy to put together (I am an 82 year old f... See more
Company replied
We live in a really difficult to access location. We contacted the company on live chat beforehand and got a real person not AI and they took all the info and ensured it got to the driver and gave... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
265K reviews
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Great delivery service
Great delivery service. Came when they said they were coming. Polite and efficient. Took packaging away.
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your item arrived right on schedule and that our team provided a polite, efficient service while taking care of the packaging. We appreciate your kind words!
Excellent
Delivery instructions clear and on time. A comfortable night's sleep. Very happy with my purchase
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your experience. We are delighted to hear that you had a smooth delivery and are enjoying a comfortable night's sleep with your purchase. Your kind words motivate our team to continue providing reliable service and quality products.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
5 stars from me many thanks
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent service and timing spot on no…
Excellent service and timing spot on no complaints staff very polite.
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The parcel was left against a wall in a…
The parcel was left against a wall in a main walk way for anyone to pick up, no attempt was left to deliver it to my home as if they had walked for a few seconds more they would have seen the doors to the property. It was sheer luck I parked that side so I had to walk past the package. It would have helped if I got the notification it had been delivered when it was 'delivered' but that arrived at 7am the following day. This company makes Evri look professional
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations.
We understand your concerns regarding the location where the parcel was left and appreciate your frustration that it was placed in a publicly accessible area rather than at your property. We also recognise how concerning it must have been that the parcel could have been taken by anyone passing by and that you only became aware of the delivery by chance.
Additionally, we understand your disappointment that the delivery notification was not received until the following morning, which meant you were not informed that the parcel had been left at the location when the delivery was completed.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery and the communication provided, and work towards a satisfactory resolution.
Thank you for your patience.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and recommendation of our service. We're very pleased to hear you're satisfied with your experience. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Really good communication and service
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your experience. We are very pleased to hear that you are satisfied with our service and clear updates. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Good delivery service
I was kept informed of my delivery as I was told from the day before it was coming. I had text & email messages and the Tracker was great for keeping an eye on progress. The delivery arrived on time at the early end of the delivery slot. The delivery drivers were polite & helpful and were careful with the parcel.
10 October 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your fantastic five-star review! We are delighted to hear that our tracking updates and notifications kept you well-informed prior to arrival. It is wonderful to know that your package arrived right on schedule and that our delivery team provided polite, helpful, and careful service. Your feedback means a lot to us!
live tracked delivery and call from…
live tracked delivery and call from driver prior to arriving.
8 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive feedback on your delivery experience. We are delighted to hear that you enjoyed the live tracking feature and appreciated receiving a call from the driver prior to their arrival. Providing clear communication and a reliable service is very important to us, and we truly appreciate you taking the time to share your review.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our team's efficient service. Your kind words motivate us to continue providing reliable and customer-focused deliveries.
Fantastic Delivery service!!
The team called ahead 50 minutes before arrival, were kind and courteous and dropped the appliance right where we asked. The team were friendly and efficient, gone in a couple of minutes. Thanks guys!
Fantastic experience!
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are delighted to hear that our team's communication, friendliness, and efficiency made your appliance placement so seamless. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The driver sent me a text message at…
The driver sent me a text message at 6:20 am, not appreciated.
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not fully meet your expectations.
We understand your concerns regarding the early morning text message and appreciate that being contacted at 6:20am may have been inconvenient and unexpected.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the communication provided, and work towards a satisfactory resolution.
Thank you for your patience.
Quick and easy delivery on time
Quick and easy delivery on time. Delivery men were very accommodating and of great help
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
all good thanks..............
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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