Aira Air Source Heat Pump engineer Scott Ireland, has undertaken my first two year service. Scott was first class. Serviced the system, brought me up to the new specification via an updated elect... See more
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We recently had a heat pump installed with Aira. Can’t recommend them enough. From the initial survey Then technical survey To install Then customer service. Any slight problem or more pre... See more
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We chose Aira after a lot of research and their heat pump is perfect for us. Excellent first visit from Cameron who carried out an assessment and identified what we needed. Very professional, knowledg... See more
Company replied
Problem diagnosed by Aira with immediate phone call to tell us an Engjneer would be with us to rectify problem! Zeke arrived and sorted it and all is working fine, with no charge for an engineer to c... See more
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Company details
Written by the company
Aira is the next generation home energy champion. Burning fossil fuels just to be comfortable in our own homes is a solution from a different age. And every day the evidence becomes clearer: it’s a solution that’s killing our planet. That’s why we’re on a mission to bring clean energy-tech to every home. With our breakthrough technology, we’re tackling Europe's third biggest source of CO2 emissions residential heating. Heat pumps use the clean, free air from outside to create the perfect climate inside – helping people reduce their energy bills and their carbon emissions.
Contact info
Norra Stationsgatan 93A, 11334, Stockholm, Sweden
- info@airahome.com
- airahome.com
4.4
Excellent
2K reviews
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Loss of heating/hot water rectified
Upon returning from an overseas holiday, I noticed water dripping from my outside system store….upon further investigation it appeared the hot-water tank was leaking - a later visit from an emergency technician confirmed this.
Upon receipt of the replacement tank, Robert worked (with a colleague) to exchange the unit and get the system back into performing order…..the site was left clean and tidy and I was updated on progress throughout the day.
An excellent service was provided.
8 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that, after discovering the issue with your hot water tank, our team were able to arrange a replacement and get your system back up and running. We’re especially pleased that Robert and his colleague kept you updated throughout the day and left the area clean and tidy once the work was completed.
We understand how concerning it can be to return home and discover a leak, so providing a professional and efficient service to resolve the issue is something we take seriously.
Thank you for taking the time to share your experience. We’ll be sure to pass your kind words on to Robert and the wider team.
The Aira Team
Very good customer service
Very good service when a problem arose. Engineer came the next day and worked long and hard to resolve it. Thanks to Emily and Pete.
8 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Mark.
It’s great to hear that Emily and Pete provided such excellent support when an issue arose. We’re especially pleased that an engineer was able to attend the following day and worked hard to get the problem resolved.
Providing a quick and effective response when our customers need support is something we take great pride in, so we’ll be sure to pass your kind words on to Emily and Pete.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
Prompt service assured
Problem diagnosed by Aira with immediate phone call to tell us an Engjneer would be with us to rectify problem! Zeke arrived and sorted it and all is working fine, with no charge for an engineer to come or for any work needed! All included in the original package for installation! Excellent service!
6 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s fantastic to hear that Aira quickly diagnosed the issue and kept you informed straight away about the next steps. We’re especially pleased that Zeke was able to attend, resolve the problem, and get everything working properly again.
Providing responsive support and ensuring our customers receive the aftercare included with their installation is something we take great pride in, so it’s wonderful to hear you received such an excellent service. We’ll be sure to pass your kind words on to Zeke and the wider team.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
Support team is great
I contacted the support team for advice on maintenance of our new heat pump. All information given by Emily was spot on. Totally recommend Aira as a company and the heat pump is great.
7 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that Emily was able to provide you with clear and accurate advice on maintaining your new Heat Pump. Helping customers feel confident in looking after their systems is something we really value, so we’re pleased the information she provided was so helpful.
We’re also delighted to hear that you’re enjoying your Heat Pump and would recommend Aira. Thank you for taking the time to share your experience. We we’ll be sure to pass your kind words on to Emily.
The Aira Team
Hot water issue
I reported a problem with the hot water temperature and an engineer came out to investigate a few days later. After inspecting the system he quickly found the issue and resolved it that morning. He also noticed some of the pipes in the loft were not lagged so he carried out that work as well.
I am very happy with the Aira customer service provided my Medy Ogolo and Maintenance resolution by Andy Manning.
7 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this Mary, we love it.
It’s great to hear that Medy was able to support you through Customer Care and arrange for Andy to investigate the hot water temperature issue. We’re especially pleased that Andy quickly identified and resolved the problem, and also took the time to notice and address the unlagged pipework in your loft while he was there.
Going the extra mile to identify and resolve issues beyond the original reason for a visit is something we really value, so it’s wonderful to hear about the service you received from both Medy and Andy.
Thank you for taking the time to share your experience. We’ll be sure to pass your kind words on to them.
The Aira Team
Excellent experience with Aira Home UK
Excellent experience with Aira Home UK
We recently had an air source heat pump installed by Aira Home UK and have been extremely impressed with the whole process from start to finish.
A special thanks to Tim Heard from the sales team, who was knowledgeable, professional, and took the time to explain everything clearly, helping us make an informed decision with no pressure.
The installation team of Scott Anderson, Iain Wood, and Paul Hartles were equally outstanding. They arrived on time, worked hard throughout the installation, and were courteous, tidy, and respectful of our home. The quality of workmanship was excellent, and they took the time to answer our questions and ensure we understood how the system operates before they left.
What could have been a complex project was managed smoothly and professionally throughout. We are delighted with the installation and the level of customer service we received.
In fact, we have been so impressed with Aira Home UK that we are now in the process of having them install a solar PV system as well. That alone speaks volumes about the confidence we have in the company and the people who represent it.
I would happily recommend Aira Home UK to anyone considering an air source heat pump or other renewable energy solutions.
5 stars. Great service, great people, and a great result. ⭐⭐⭐⭐⭐
4 May 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s fantastic to hear that you’ve been so impressed with your experience with Aira from start to finish. We’re especially pleased that Tim took the time to provide clear, knowledgeable, and pressure-free advice, helping you make an informed decision about your Heat Pump.
We’re also delighted to hear such positive feedback about Scott, Iain, and Paul. Arriving on time, working hard, treating your home with respect, and ensuring you understood how the system operates are all important parts of delivering a great installation experience. We’ll be sure to pass your kind words on to the team.
It’s particularly wonderful to hear that your experience has given you the confidence to choose Aira again for your solar PV installation. That continued trust means a great deal to us and is one of the strongest compliments we could receive.
Thank you for taking the time to leave such a detailed review and for your recommendation. We’re delighted with your five-star feedback and look forward to continuing to support you with your solar PV installation.
The Aira Team
Julia explained the system well and was…
Julia explained the system well and was very helpful answering all our questions. So far Lewis our project manager has been wonderful. Thank you. We don’t yet have the product but so far the company is impeccable. Thank you
1 July 2026
Reply from Aira
Thanks for sharing this, Suzanne.
It’s wonderful to hear that Julia took the time to explain the system clearly and answer all your questions, and that Lewis has been so helpful as your Project Manager. Providing clear communication and support throughout the journey is something we really value, so it’s fantastic to know you’ve had such a positive experience so far.
Although your installation is still to come, we’re delighted that your experience with Aira has already been so positive. We’ll be sure to pass your kind words on to Julia and Lewis.
Thank you for taking the time to leave your feedback—we really appreciate it and look forward to continuing to support you throughout the rest of your journey with Aira.
The Aira Team
Emily was very helpful and polite.
3 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that Emily was so helpful and polite. Providing friendly and supportive customer service is something we really value, so we’ll be sure to pass your kind words on to her.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
Excellent responsive service
Excellent responsive service. All the staff were courteous and professional. Medy at customer support was proficient and Julian the service engineer was excellent as usual.
2 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this Itai, we love hearing it.
It’s fantastic to hear that you received such responsive service and that everyone you dealt with was courteous and professional. We’re especially pleased that Medy was able to support you so effectively through Customer Care, and that Julian once again provided an excellent service during his visit.
We’ll be sure to pass your kind words on to both Medy and Julian. Thank you for taking the time to leave your feedback—we really appreciate it.
The Aira Team
We’re very lucky to have Peter Dawes…
We’re very lucky to have Peter Dawes covering our area. He’s courteous professional and knowledgeable. Just what you need when carrying out a repair. Jonathan Lemon was also very helpful with liaising and Booking in appointments.
1 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Gia.
It’s wonderful to hear that Peter has provided such a positive experience. Being courteous, professional, and knowledgeable is exactly what we expect from our engineers, especially when carrying out repairs, so it’s great to know he delivered that for you.
We’re also pleased that Jonathan was able to help coordinate the appointments and keep everything moving smoothly. We’ll make sure your kind words are passed on to both Peter and Jonathan.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
Good experience
That’s been a good experience. The explanation was very clear and complete…
26 June 2026
Reply from Aira
Thanks for sharing this, Davide.
It’s great to hear that you’ve had a positive experience and that the explanations provided were clear and comprehensive. Helping our customers understand their system and feel confident in how everything works is something we really value.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
Aira detected a fault with our heatpump…
Aira detected a fault with our heatpump and sent out a technician. Adrian, the Aira technician, was very professional. He explained everything he was doing and fully answered any questions. The problem was resolved and he carried out a full service. Adrian was very pleasant and extremely helpful. Thank you Aira.
2 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Jean.
It’s great to hear that our team were able to identify the issue with your Heat Pump and arrange for Adrian to attend and resolve it. We’re especially pleased that he took the time to explain what he was doing, answer all your questions, and complete a full service while he was there.
Professional, knowledgeable, and helpful support is exactly what we aim to provide, so it’s wonderful to know Adrian delivered such a positive experience.
Thank you for taking the time to leave your feedback. We’ll be sure to pass your kind words on to Adrian and the wider team.
The Aira Team
Fast and expert response
Aira clean energy service technician Daniel Knowles brought our appointment forward. He inspected our system and quickly spotted and rectified our problem. Very personable and efficient. Well done AIRA.
1 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Charles.
It’s fantastic to hear that Daniel was able to bring your appointment forward and quickly identify and resolve the issue with your system. We’re also pleased to hear he was personable and efficient throughout his visit.
Thank you for taking the time to leave your feedback. We’ll make sure your kind words are passed on to Daniel.
The Aira Team
All working fine
Had a faulty valve replaced. Engineer came and fixed it in half an hour. So far it’s all working fine
29 June 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Dr Adams. We love hearing it.
It’s great to hear that the faulty valve was replaced quickly and that the engineer was able to get everything fixed within half an hour. We’re pleased to hear that the system is now working well again.
Thank you for taking the time to leave your feedback. We hope everything continues to run smoothly for you.
The Aira Team
Good time for appointmenmts
Good time for appointments. Zeke engerner very helpful. Answered my question . UP AND RUNNING SOON.
17 June 2026
Unprompted review
Reply from Aira
Thanks for sharing this Derrick, we love hearing it.
It’s great to hear that the appointment time worked well for you and that Zeke was helpful, professional, and able to answer your questions. We’re pleased to hear everything is now progressing towards getting your system up and running soon.
Thank you for taking the time to leave your feedback. We’ll make sure your kind words are passed on to Zeke.
The Aira Team
Great experience of Aira Helpline
We had a query re our Aira heatpump system which I initially raised by phoning the helpline. The young man who took the call (Jonathan) said he would speak to a technician and follow up asap. We received a very helpful email from Jonathan soon after the call, with comprehensive and detailed information. Extremely good, courteous, helpful customer service.
17 June 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Kirsty.
It’s fantastic to hear that Jonathan was able to take ownership of your query, speak with the relevant technical team, and follow up so promptly with clear and comprehensive information. Providing helpful, courteous, and knowledgeable support is exactly what we aim for.
Thank you for taking the time to share your experience. We’ll be sure to pass your kind words on to Jonathan and the wider Customer Care team.
The Aira Team
Aira heat pump installation
We are so very pleased with our recent Aira heat pump installation.
The installation team, Owen Rothwell, Gustavo Ledo and Luis Walker were professional, proficient, polite and friendly and they provided a brilliant service in somewhat challenging conditions, namely the extraordinary heatwave that we’ve just experienced!
They installed the system, needing to access all rooms and the loft space, with minimum disruption. Communication was clear and helpful and the work was carried out to a very high standard. It all looks fantastic and is working well.
Thank you.
25 June 2026
Unprompted review
Reply from Aira
Thanks for sharing this Sonja, we love it.
It’s fantastic to hear how pleased you are with your new Aira Heat Pump installation. We’re especially pleased that Owen, Gustavo, and Luis provided such a professional, friendly, and high-quality service, particularly while working through the recent heatwave.
Accessing every room and the loft can understandably cause disruption, so it’s great to hear the team kept this to a minimum and maintained clear communication throughout. We’re also delighted that you’re happy with the finish and that the system is working well.
Thank you for taking the time to share your experience. We’ll make sure your kind words are passed on to Owen, Gustavo, and Luis.
The Aira Team
A first class service
I'm really pleased I chose Aira. From the initial quote and installation through to their aftercare, the service has been first class.
I recently needed help resetting the thermostat, and Jonathan from Customer Care was incredibly helpful throughout. He responded quickly to my emails, patiently explained everything, and provided information about the ownership transfer process for when my bungalow is sold. When it became clear the thermostat needed further attention, he arranged for engineer Alfred to visit.
Alfred quickly identified the issue, got everything connected properly, and made sure the system was working as it should before he left.
It's refreshing to deal with a company that provides such excellent aftercare as well as a great installation service. Thank you, Jonathan and Alfred, for your outstanding support. I wouldn't hesitate to recommend Aira.
25 June 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s fantastic to hear that you’ve been so pleased with your experience with Aira, from the initial quotation and installation through to the ongoing aftercare. Providing reliable support beyond the installation is something we take great pride in, so it’s wonderful to know that this has been your experience.
We’re especially pleased to hear that Jonathan was able to support you with your thermostat, answer your questions about the ownership transfer process, and arrange further assistance when needed. It’s also great to hear that Alfred quickly identified the issue, restored the connection, and made sure everything was working correctly before leaving.
Thank you for taking the time to share such thoughtful feedback. We’ll be sure to pass your kind words on to Jonathan and Alfred. We really appreciate your recommendation and wouldn’t hesitate to welcome you back to Aira should you ever need us in the future.
The Aira Team
Total commitment to customer service
24 June 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
We’re delighted to hear that you felt there was a total commitment to customer service throughout your experience with Aira. Providing responsive, professional, and customer-focused support is something we take great pride in.
Thank you for taking the time to leave your feedback. We really appreciate it, and if you ever need anything in the future, our Customer Care team is always just a call or email away.
The Aira Team
What a week to install a heat Pump
What a week to install a heat Pump. We can only say a massive thank you and well done to our Aira install team of John Glynn, Colin Brown, Rio Douglas and Matty Taylor for all the work they have done this week installing a heat pump in the middle of a heat wave. All week they have been tremendous people to have about the house, getting the job done smoothly, methodically and with (what appears to be) no wasted time. They are also really nice people. They answered any questions we had and took their time with us newbies to the tech to explain how it all works. We knew before the install that things would be good once we liaised with the installation manager and from the first date of install everything worked seamlessly with deliveries arriving as scheduled and work progressing smoothly. It really was a professional, premium job.
25 June 2026
Unprompted review
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