Aira Air Source Heat Pump engineer Scott Ireland, has undertaken my first two year service. Scott was first class. Serviced the system, brought me up to the new specification via an updated elect... See more
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Review summary
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We recently had a heat pump installed with Aira. Can’t recommend them enough. From the initial survey Then technical survey To install Then customer service. Any slight problem or more pre... See more
Company replied
We chose Aira after a lot of research and their heat pump is perfect for us. Excellent first visit from Cameron who carried out an assessment and identified what we needed. Very professional, knowledg... See more
Company replied
Problem diagnosed by Aira with immediate phone call to tell us an Engjneer would be with us to rectify problem! Zeke arrived and sorted it and all is working fine, with no charge for an engineer to c... See more
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Company details
Written by the company
Aira is the next generation home energy champion. Burning fossil fuels just to be comfortable in our own homes is a solution from a different age. And every day the evidence becomes clearer: it’s a solution that’s killing our planet. That’s why we’re on a mission to bring clean energy-tech to every home. With our breakthrough technology, we’re tackling Europe's third biggest source of CO2 emissions residential heating. Heat pumps use the clean, free air from outside to create the perfect climate inside – helping people reduce their energy bills and their carbon emissions.
Contact info
Norra Stationsgatan 93A, 11334, Stockholm, Sweden
- info@airahome.com
- airahome.com
4.4
Excellent
2K reviews
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Aira came out to fix an issue with the…
Aira came out to fix an issue with the pressure in the hot water and were very efficient and effective
19 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that our team was able to respond efficiently and effectively to the issue with the hot water pressure and get everything resolved for you.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
Great experience
Had Daniel K come and finish connecting up the final radiator in the bathroom after the renovations were complete. He was extremely thorough and left the place clean and tidy.
17 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this. Wwe love hearing it.
It’s great to hear that Daniel was able to complete the final connection to your bathroom radiator once your renovations were finished. We’re especially pleased that he was thorough throughout the work and left the area clean and tidy afterwards.
Thank you for taking the time to leave your feedback. We’ll be sure to pass your kind words on to Daniel.
The Aira Team
Professional heat pump installation
We have had a fabulous install of our heat pump both from direct labour Aira employees (Peter Dawes and Andy Manning) who were so diligent in their work installing our radiators today and keeping us informed each step of the way.
Equally, Aira’s contracted installation company, MK Heat Limited were just incredibly professional and knowledgeable when fitting our air pump in quite a tight space. They briefed us about how to use and run the heat pump as well as ensuring that the house was left tidy after each day.
Our only slight disappointment was the ten days it took for the mountain of old boiler, cardboard, piping and miscellaneous rubbish to be collected. We did however also understand that this was through a third party which Aira had no real control over. It was collected eventually and Aira again kept us informed.
I have been most impressed with the professionalism of everyone that we have been in contact with whether sales, survey, install or office staff and would have no hesitation in recommending them.
17 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Ali. We love hearing it.
It’s fantastic to hear that you’ve been so impressed with your Heat Pump installation and the professionalism of everyone involved throughout the process. We’re especially pleased that Peter and Andy kept you informed while installing your radiators, and that the team from MK Heat Limited worked so professionally in what sounds like a challenging, confined space.
It’s also great to hear that the installation team took the time to explain how to use and run your Heat Pump and ensured your home was left tidy at the end of each day. We appreciate your patience regarding the delay in collecting the installation waste, and we’re pleased that the matter was eventually resolved and that you were kept updated throughout.
Your kind feedback about our sales, survey, installation, and office teams means a great deal to us. We’ll be sure to pass your comments on to Peter, Andy, and the wider teams involved.
Thank you for taking the time to share such detailed feedback and for your recommendation. We really appreciate it.
The Aira Team
Excellent communication about arrival…
Excellent communication about arrival time, and knowledge about the system.
14 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Alison.
It’s great to hear that you received excellent communication about the engineer’s arrival time and that they demonstrated strong knowledge of your system. Clear communication and knowledgeable support are both important parts of the service we aim to provide.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
I WISH THERE WAS A ZERO STAR OPTION!
I WISH THERE WAS A ZERO STAR OPTION!! and I considered some of the other reviews from here.
IF YOU LOVE DEALING WITH STRESS, POOR WORKS AND MESSY FINISH? Feel free to go with this company.
DO NOT believe what they say during your assessment as what they say and how they work is totally different. whole company is a joke when it comes to communication! that's with customer and between themselves.
I went for a heat pump and home battery installation with this company, it supposed to be around same time installation for all as I have a special needs daughter in the property so that I can prepare her for all the noises and people in the house!
instead only company's sub contractors turned up for heat pump installation. Solar installation took place around 2 weeks later luckily it was cancellation so they can do it!
outside unit was damaged as I've told and needed changing, on installation day they said new one was ordered it shouldn't take long 3 weeks still waiting! they are keep changing dates, their excuse is that delay on receiving the unit, one of the radiators wasn't installed as they've said it wasn't delivered yet, week later they turned up with a standard radiator which they could of picked up from anywhere on that date! insulation for outside pipes that goes in to the unit is very poorly done it looks very bad! (unit it self has more insulation glue then actual pipes) now I have to wait earliest another month for exchange of damage unit as I just received a call from them to cancel tomorrows unit exchange.
dealing with Aira has been very stressful that never mind recommending to friend and family I really WOULDN'T recommend this company to my worse enemy!
PLEASE AVOID THIS COMPANY!!
15 July 2026
Unprompted review
Reply from Aira
Hi Sait,
This clearly wasn't the experience we wanted you to have, and we're sorry for the frustration it caused.
We know how important it was to coordinate your installation around your family, and we fell short of the standard you should have expected from us. We also should have kept you much better informed throughout the delays to your replacement outdoor unit and the changes to your installation schedule.
Since your review, we've worked to expedite your replacement heat pump. It's now been installed, and we're pleased we've been able to resolve the issues with the damaged unit.
Thank you for taking the time to share your experience. Feedback like yours helps us improve both our communication and the way we deliver installations for future customers.
The Aira Team
Great customer experience
So far, I’ve had a great customer experience with AIRA. The whole process has been professional, transparent, and very well organised.
AIRA feels like the Apple Store of heat pumps: modern, simple, customer-focused, and clearly designed to make a traditionally complicated purchase as easy as possible.
Very positive experience so far.
9 July 2026
Reply from Aira
Thanks for sharing this, we love it.
It’s fantastic to hear that you’ve had such a positive experience with Aira so far and that you’ve found the process professional, transparent, and well organised.
We especially love the comparison to the Apple Store of Heat Pumps! Making the process of choosing and installing a Heat Pump feel modern, simple, and straightforward is exactly what we aim for, so it’s wonderful to hear that this has been your experience.
Thank you for taking the time to share your feedback. We really appreciate your kind words and look forward to continuing to support you throughout your Aira journey.
The Aira Team
Very friendly and polite (same as last…
Very friendly and polite (same as last time). Solved the issue, explained everything and what to do if it happens again. We had a good chat.
Would recommend!
14 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that you once again received such a friendly and polite service. We’re especially pleased that the issue was resolved, everything was explained clearly, and you were given helpful advice on what to do should it happen again.
Building a positive relationship with our customers and making sure they feel confident with their system is something we really value, so it’s wonderful to hear that you enjoyed the visit.
Thank you for taking the time to leave your feedback and for your recommendation. We really appreciate it.
The Aira Team
Exceptional team of installers
We have just had a heat pump and solar panels fitted by Aira. I have to say the workman on both jobs have been exceptional, courteous. Kind, knowledgeable and did a clean organised installation. Particular mention for Carl, Ben and Lee for the solar and Steve's team for the heat pump couldn't be happier. Would definitely recommend them discussed everything and anything we didn't understand they were able to explain in plain English.
14 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s fantastic to hear how pleased you are with both your Heat Pump and solar panel installations. We’re especially pleased that the teams on both projects were courteous, kind, knowledgeable, and carried out clean and well-organised installations.
It’s wonderful to hear that Carl, Ben, and Lee made such a positive impression during the solar installation, and that Steve’s team provided an equally excellent experience with your Heat Pump. Taking the time to explain everything clearly and in plain English is something we really value, so it’s great to know the teams made sure you understood the work being carried out.
Thank you for taking the time to share such positive feedback and for your recommendation. We’ll be sure to pass your kind words on to everyone involved.
The Aira Team
They have been so helpful and…
They have been so helpful and informative during the whole process. Thanks to Adrian for explaining everything so clearly.
14 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s wonderful to hear that you’ve found the Aira team so helpful and informative throughout the process. We’re especially pleased that Adrian took the time to explain everything so clearly and help you feel confident along the way.
Thank you for taking the time to share your feedback. We’ll be sure to pass your kind words on to Adrian.
The Aira Team
Aira heat pump hose change
Rob was patient as I wasn't home when he arrived and after a 15 min delay he got to work promptly and with a friendly manner.
He changed the static temporary hoses to Flexi hose and showed me how to adjust the pressure on the Aira heat pump. Very knowledgeable and explains things clearly. Good job.
14 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Kelly. We love hearing it.
It’s great to hear that Rob was patient and accommodating when there was a short delay, and that he then got to work promptly and professionally. We’re especially pleased that he was able to replace the temporary static hoses with flexible hoses and take the time to show you how to adjust the pressure on your Heat Pump.
Being knowledgeable, friendly, and able to explain things clearly is exactly the kind of service we aim to provide, so it’s wonderful to hear that Rob delivered such a positive experience.
Thank you for taking the time to leave your feedback. We’ll be sure to pass your kind words on to Rob.
The Aira Team
Medy was prompt to us and knew straight…
Medy was prompt to us and knew straight away what the problem was. He fixed the problem effectively and quickly
13 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that Medy responded promptly, quickly identified the problem, and was able to resolve it effectively and efficiently. Providing fast, knowledgeable support is something we really value.
Thank you for taking the time to leave your feedback. We’ll be sure to pass your kind words on to Medy.
The Aira Team
Great service
Daniel Knowles visited to sort out an issue with the hot water in the heat pump. He first contacted me over the weekend to sort out the issue remotely. He found the issue and could have left but then found two other things that weren't quite right and stayed to sort them, thanks, great customer service!
13 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Richard.
It’s fantastic to hear that Daniel was able to support you remotely over the weekend and identify the issue with your hot water before attending your home. We’re especially pleased that, while on site, he took the time to identify and resolve two further issues rather than simply leaving once the original problem had been fixed.
Going the extra mile to make sure your system is working as it should is something we take great pride in, so it’s wonderful to hear that Daniel provided such excellent customer service.
Thank you for taking the time to share your experience. We’ll be sure to pass your kind words on to Daniel.
The Aira Team
When a sales person believes in the product.
I’ve had a first visit, from a sales person, who was very helpful and clearly proud of the company that employs him. He dealt expertly with all of my questions, and on the basis of this first visit I was able to proceed to the next stage with confidence.
10 July 2026
Reply from Aira
Thanks for sharing this, Hugh.
It’s wonderful to hear that your first visit with our sales team gave you the confidence to move forward to the next stage. We’re especially pleased that your questions were answered clearly and expertly, and that you felt well supported throughout the conversation.
It’s also great to hear that the pride and enthusiasm for Aira came across during the visit. Providing clear, honest, and knowledgeable advice from the very beginning is something we really value.
Thank you for taking the time to share your feedback. We look forward to continuing to support you throughout the next stages of your Aira journey.
The Aira Team
Forget the Warrantee
My Partner has recently purchased a property which has an Aira supplied and fitted Air Source Heating System, installed in 2024 by the previous owner. When looking into buying the property she was told by Aira that any warrantee / guarantee would be transferred following the purchase. On completion Aira showed zero interest and informed her that the warrantee was not transferable. Considering the previous vendor has now passed away we have no proof or re-course with regard to the 10 year all inclusive plan that we understand was purchased at the time of installation.
Very Poor Customer Service to say the least.
1 July 2026
Unprompted review
Reply from Aira
Hi Lee,
Thanks for letting us know. This isn't the experience we want anyone to have, and we'd like to put things right.
If you could call our Customer Care team on 0330 828 1111 or email support@airahome.com with the address of the installation, we'll look into this and fix the warranty issue.
Thank you for your patience.
The Aira Team
Great product and customer service
We chose Aira after a lot of research and their heat pump is perfect for us. Excellent first visit from Cameron who carried out an assessment and identified what we needed. Very professional, knowledgable and helpful. Thanks also to Lewis for sorting out the boiler upgrade grant and the technical assessment. So we're good to go for our installation next month and very much looking forward to it. The product looks great and the customer service is excellent.
7 July 2026
Reply from Aira
Thanks for sharing this, Les. We love hearing it.
It’s fantastic to hear that, after doing plenty of research, you feel Aira and our Heat Pump are the right choice for your home. We’re especially pleased that Cameron made such a positive impression during your initial assessment, taking the time to understand your needs and provide professional and knowledgeable advice.
We’re also delighted that Lewis has been able to support you with the Boiler Upgrade Scheme grant and technical assessment, helping everything progress smoothly towards your installation.
It’s great to hear you’re looking forward to the installation next month and that you’re already impressed with both the product and the customer service. We look forward to continuing to support you throughout the rest of your Aira journey.
Thank you for taking the time to share your feedback, we really appreciate it.
The Aira Team
Speedy response clear communication and…
Speedy response clear communication and made a follow up call to check my systems was working
Jonathan was very friendly and help full good job thanks
8 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that Jonathan provided such a speedy and helpful service, with clear communication throughout and a follow-up call to make sure your system was working correctly. We’re especially pleased that his friendly and supportive approach made such a positive impression.
Thank you for taking the time to leave your feedback. We’ll be sure to pass your kind words on to Jonathan.
The Aira Team
Aira, a step ahead…..
Aira is well known and is a group very professional people, who work jointly to achieve the desired outcome. Customer is at the centre of their planning and they make sure you get distinguished service. Very pleased with their service.
9 July 2026
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s wonderful to hear that you’ve been so pleased with the service you received from Aira. We’re especially pleased that our teams worked together effectively and that you felt the customer was genuinely at the centre of the planning and service you received.
Providing a professional, joined-up experience and delivering a high standard of service is something we take great pride in, so your feedback means a great deal to us.
Thank you for taking the time to share your experience. We really appreciate your kind words and are delighted to hear how pleased you have been with Aira.
The Aira Team
Sorted
Emily answered my questions very quickly and clearly, resolving my issue straight away.
10 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that Emily was able to answer your questions quickly and clearly and resolve your issue straight away. Providing prompt, helpful, and straightforward support is something we really value.
Thank you for taking the time to leave your feedback. We’ll be sure to pass your kind words on to Emily.
The Aira Team
Superb Customer Service.
Recently noticed a small leak from the Mag filter on my heat pump. I called Aira to arrange to have an engineer come out to check it. I spoke with Jonathan at Aira, who was very helpful and I sent through a photo of the leak. Jonathan called back the following morning to confirm an engineer was available that afternoon.
The engineer (Scott S) arrived as promised and was able to quickly fix the problem. He also took time to answer a couple of questions I had on the operation of my heat pump. I was very impressed with the efficient, friendly and expert service.
8 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, Martin. We love hearing it.
It’s fantastic to hear that Jonathan was able to respond so quickly to your query, review the photo you provided, and arrange an engineer visit for the following afternoon. We’re especially pleased that Scott S was able to quickly resolve the leak and also take the time to answer your questions about operating your Heat Pump.
Providing an efficient, friendly, and knowledgeable service is exactly what we aim for, so it’s wonderful to know that both Jonathan and Scott delivered such a positive experience. We’ll be sure to pass your kind words on to them.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
Loss of heating/hot water rectified
Upon returning from an overseas holiday, I noticed water dripping from my outside system store….upon further investigation it appeared the hot-water tank was leaking - a later visit from an emergency technician confirmed this.
Upon receipt of the replacement tank, Robert worked (with a colleague) to exchange the unit and get the system back into performing order…..the site was left clean and tidy and I was updated on progress throughout the day.
An excellent service was provided.
8 July 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that, after discovering the issue with your hot water tank, our team were able to arrange a replacement and get your system back up and running. We’re especially pleased that Robert and his colleague kept you updated throughout the day and left the area clean and tidy once the work was completed.
We understand how concerning it can be to return home and discover a leak, so providing a professional and efficient service to resolve the issue is something we take seriously.
Thank you for taking the time to share your experience. We’ll be sure to pass your kind words on to Robert and the wider team.
The Aira Team
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