AGS Movers Reviews 316

I had full support from AGS Movers, the team was awesome!!! Guidance and enough information were provided according to each stage of the process and follow up meetings were taken to verify progresses. In summary I'm extremely happy with assistance my family got along our relocation to the UK.

I am very disappointed with the AGS services. They did not provide any services. I emailed them many times, but never responded to my inquiry. It was shipped in July 2021 and has not yet received the goods.
My goods may have disappeared in the world.

Very poor service from beginning till now.
On the 15th June i filled up a request for a qoute to move from St Maarten (caribbean) to Ireland.
On 07 July i got an answer and filled up all the papers as requested.
I asked for a 20Ft container, but (and i noticed that later) got quoted for 20CBM,(9378 US$) Which let to an extra invoice of 1875 US$. with no clear explanation why
Be aware quote was given with out anybody visiting our house to do an estimate.
After about 10 mails, insurrance, lists with goods etc. we came to an appointment to pack and load on the 26th and 27th of July.
3 guys came to pack everything and they did a great job as far as i could see, issue was that our furniture has 3 heavy items and the guys could barely lift them. They were complaining about the whole work situation and that the manager never shows his face on the projects.
Instead of putting the container in front of the house, the guys had to drive 4 times from my place to the warehouse, meaning that the had to load the truck, unload the truck and few days later put everything in the container, not the most efficient way of working and bigger chance on lost/ damage.
On the 10th of August the container was loaded on a ship and should arrive in Dublin on the 8th of September.
As i got my track and trace number around the 10th of August after 3 reminders from my side, i could see that 8th of September was scheduled for Rotterdam and not Dublin.
Again a mail to the manager in St Maarten and he re-asured me that shipment would arrive in Dublin the 8th of September,
Few days go by and i see on the 17th of August the container was discharged in Le Havre France.
Again a mail for clarification and it appeared that no ships were going to Rotterdam till 20th of August.
Then after again my initiative for information i was told it will arrive 20th of September in Dublin, 2 days later it was the 23rd of September, then 26th of September, then 6th of October and today it changed again till the 14th of October.
Update 12 October: after an other postponement to the 20th, it was followed by 24 th and todat it will be 28th of October.
It seems AGS does not pay CMA CGM and that is why container is not loaded (info customer service CMA CGM)
Mrgoodmove (customer service team) is no exception on that. When I asked them the whereabouts of my container they just replied:"POA is Dublin, shipping company is responsible for time of arrival." Very disappointing that customer service cannot do more then check the track and trace app.

I will keep updating the post as we go, but my advise is not to do business with AGS as they are totally not capable of international moving's.

We moved from Hong Kong to Seattle and it has been nearly 8 months and our shipment is still nowhere to be seen. I know the shipment is here in the US but when I called the local delivery service up, they can’t even give me a ETA. I don’t know what the hell is going on, 8 freaking months ! 8 freaking months ! I can go around the world in 60 days !

I want to give zero star, but i dun see there is a option. Think twice before picking them !

I did not recommend at all this company : our moving was estimated around $9000 and they now are asking for $3600 extra fees to pay to Excargo... No way to clearly understand this last minute amount despite of a lot of emails asking for it. We have to pay before getting our belongings. So disappointed by having chosen them.

We just moved all of our households goods, including a very expensive car from Calgary Canada to Alicante Spain in a 40” personal container.

In Canada we used Europack and in Spain the agent who took care of everything was AGS.

I am very pleased with both of the moving companies. Europack did a very nice job in loading and securing everything in the container and AGS, the Spanish agent who took care of everything here in Spain once the container arrived in Valencia. (customs & duty clearance, storage, local transportation and registration of my car)

They are also registering my Canadian vehicle here in Spain.

Silvia Gonsalves and Adrian Goicea from AGS, were very helpful, professional, nice and both speak English very well.

At the end all of our belongings arrived safe at our new house here in Javea, Alicante.The car arrived in mint condition as well.

After passing the customs without any problems, we went to their warehouse in Valencia to check on our stuff. At the warehouse we met Raul who was very nice also and showed us everything we wanted to see.

I am very pleased and had a very good experience with AGS, therefore I highly recommend it to anyone who is interested in relocating to Spain or doing any other kind of imports. For me it was a 5 star ⭐️ experience!

Carly was very helpful, she did a great job to facilitate my move, she was very quick to respond, on top of everything, it cannot be better.

Grateful for the AGS arranged door-to-door removal of my complete household overseas, esp. to Ms. Zuzana, my contract coordinator. Professional management and administration and excellent before departure and upon arrival services; last but not least, this all for a reasonable price. MT

The delivery was excellent but initial communications were not that good. Things were not explained well. However, other than that, the service of delivery was outstanding.

My experience with moving our belongings from Dakar, Senegal to Ireland with AGS has been the worst experience of my life (and they were up against some pretty good competition in that area).
To date, they have had our belongings since 18th December 2020...today's date is 4th June 2021. This week is the first time I've managed to get them to state the actual current location of our belongings (which is currently in port in Mauritania...which is one country north of Senegal).
The story so far:
Our belongings were packed up on 18th December 2020. The first communication I had from AGS was that the ship that was supposed to dock in Dakar to collect our belongings on 19th January would not be docking until 26th January. At this time, I was asked to complete documents regarding item values and provide documents for proof of residence, etc.
I heard nothing from AGS after that, so I emailed them on 3rd March to ask for updates. I got a response the same day saying that they would check and get back to me. By 9th March I heard nothing, so I emailed again. On 11th of March I was informed that the container was at the port of Tanger and that arrival date in Ireland would be 30th March.
On 31st March, I was informed that, as a result of the blockage of the Suez canal, the shipment had been delayed and that I would receive an update by the end of that week.
After this, there was no communication again from AGS, so I emailed them on 20th April to ask for updates. On 21st April I was told that, due to congestion, our new arrival date would be 10th May. I replied, on that same day, to indicate that this would cause problems because of import duty requirements in Ireland regarding length of time between taking up residence and importing personal belongings. A response from AGS on that same day said that they would look into that situation and get back to me.
After that I heard nothing from AGS. So, on 10th May (the day our belongings were to arrive in Ireland), I emailed to ask for updates. I received no response.
On 11th May I started a complaints process with AGS.
On 14th May, I received an email asking for all of the documents that were asked for back in January, that I had already provided, and told that the new arrival date would be 30th May. I was also asked to refill in a form, reducing the value of our belongings. In this same email, I was provided with a screenshot of Hapag-Lloyd's ships names and voyage numbers. Upon checking these online, I saw that our belongings hadn't even boarded a ship in Dakar until the first week of May (calling into question the information regarding ships docking in January and the location of the container being Tanger in March) and currently only docked in Mauritania.
On 18th May, I was informed by the person I was communicating with regarding the complaint that they were "processing your file".
On 27th May, I was sent another email from the person dealing with my complaint that they were still "processing your file". At that point (3 weeks after the complaint was made) I asked what it was they were actually processing that would take so long. I had a same day response that requested the same documents, for a third time, that I had provided before.
In response to that email, I decided to start asking the direct question "where are my belongings currently located?"...this question was not answered. However, the response to the question was to ask for the same documents (for the 4th time) and to re-request the lowering of the value of our belongings. At this stage, I refused to re-value our belongings, worried that they would claim that value was correct if I needed to make an insurance claim.
On 31st May (the day after our most recent predicted arrival date) I had an email from AGS saying that there were further delays and that they would get back to me. Once again, I asked the exact location of our belongings and had the first clear statement that they were on the ship docked in Mauritania.
On 2nd June, the person dealing with my complaint asked AGS if there was an update on the status of the shipment. The response was that the new arrival date would be 22nd June.
It is now 4th June 2021, and I have yet to have any faith that our belongings will actually arrive.
NEVER USE THIS COMPANY!!!!!!!

Moving from Czech Republic overseas I had very good experience thanks to Mrs. Zuzana Pletkova - Hrozova.She helped me in many different ways.

I have an amazing experience with Zuzana from AGS moving company in Prague, she helped me to relocate from Czech republic to Canada
since day one from
1.organizing pick up date
2.packing my (12 boxes)
3.pick up on time and professional crew
4.storing my belongings at Prague for 3 months (storage was free of charge)
5.connected me with the Canadian Partner company to organize the handling of my Items all went smooth 6.customs clearance
7.delivery to my place in Canada, every thing is as I packed it in Czech republic no thing missing or destroyed all well packed and clean

Thank you Zuzana and AGS movers company
you deserve 5 starts!
Regards,
Ahmed

Starting from the survey and the team of moving and removal experts led by Ms Zuzana Hrozova, I found AGS Prague truly professional in their approach, who always gave prompt responses and worked excellently. Despite the Covid pandemic situation, I recieved my goods safely and timely and therefore deeply appreciate their work. I would highly recommend AGS Prague.

Very smooth and efficient moving last summer with AGS Prague. A first evaluation with the local GM Ewen Extier and then a team of 6 guys very well organised and working hard with perfect care. Full satisfaction!

I would like to highly recommend AGS to everyone for their very professional approach, speed, and excellent work of all the gentleman who helped us with moving. They were very fast, and all our things were packed perfectly.

AGS Movers helped with my movement from India to Singapore. Although I was not present during the package and shipment, I am satisfied with packing. People in AGS are all professionals and make sure that the process is smooth, they took all safety measures for the pandemic situation world is going through. Ms. Jeanne Gourmelon, was always on responsive and handled the process very professionally. Thank you AGS for helping me out with the movement and making sure that all items reached safely to destination.

We used AGS Movers 8 years ago for our…

We used AGS Movers 8 years ago for our move to Qatar. Eight years after we used them to relocate from Qatar to France. The serivice from Mr. Roham and his team was awesome .The quality of service was both excellent and efficient. The team was available 24/7 .I have recommended AGS services to my friends and colleagues as I found the whole process from quotation to packing quite effortless and pleasant. Thank you.
Nisha & Lucas Derboule.

I used AGS services for local moving (20km) about 30m3. The staff was very punctual, and effective. Only 2 hours to load the whole. And maybe 1,5 hour to unload.
Professional and pleasant service.

I was extremely surprised and impressed with the level of service that specifically Zuzana H. chose to offer me... My situation of movement from Prague to Johannesburg was complex to say the least and she was absolutely great with regard to understanding my needs and concerns. She treated me like a human and not a line on an excel spreadsheet, more importantly she was kind and solution orientated with regards to the increased complexity of my situation. I highly recommend her personally. Thank you Zuzana and AGS Prague office, you helped me :)

Not a moving company that I would consider for any future relocation. Lacked proactiveness in communication, tended to give incomplete information and only reacted when you asked.

This is my seventh relocation experience and I ranked them at the bottom among the 4 movers I had used so far.