The pillow looks firm in the advert and is very comfortable however it could do with a little more support as it squishes down and maybe needs an additional insert to provide better support. I bought... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
Company replied
I'm still waiting for my pillow. Like others say, they advertised everywhere, take your money, then email to say ling delays. This is not good practice. It's alot of money to take and then not deliv... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.7
Average
2K reviews
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is excellent
Customer service is excellent! Would highly recommend the company
5 May 2026
Unprompted review
Reply from Aeyla
Hi Yvonne,
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with our customer service. We truly appreciate your recommendation and support.
If there’s anything else we can help with, just let us know 💛
Warm regards,
The Support Team
Return but with full refund!
Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots of communication regarding options. Customer service was excellent.
22 April 2026
Unprompted review
Reply from Aeyla
Hi Alison & Jeff,
Thanks so much for your feedback, we really appreciate it.
We’re glad to hear you were kept updated throughout the delivery delay and that communication was clear regarding your options. It’s also great to know you found the pillows to be good quality, even if they weren’t quite right for your specific needs.
We’re pleased everything was resolved quickly for you, including the return and prompt refund. It’s especially nice to hear you were happy with the customer service overall.
If there’s anything else we can help with, just let us know 💛
Warm regards,
The Support Team
Appears to be a genuine seller
Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was made quickly. Only issue was the offer of the same product at a lower price after we made the initial purchase which was annoying!!
30 April 2026
Unprompted review
Reply from Aeyla
Hi Martin,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our customer service team was able to resolve your issue quickly and efficiently, and that the return process was smooth. Providing responsive and reliable support is very important to us.
We do understand your frustration regarding the price change after your purchase.
The discounted pillow you’re seeing might be part of the post-purchase / Aftersell offer at checkout. This offer gives you the option to add additional pillows at a discounted price for a limited time when you purchase the original pillow after checkout.
If there’s anything further we can assist you with, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Pillows uncomfortable returns difficult
Pillows extremely uncomfortable and heavy. Despite the website statements returns are not straight forward. Multiple emails asking questions and a demand for a video of the pillows!
They then reach for emotional blackmail because they have failed to produce a product that can be recycled.
Further to the reply below. You have done nothing to help further. Since I said I just want to return them I have heard nothing, yet Aeyla responded to this review!
2 May 2026
Unprompted review
Reply from Aeyla
Hi there, we’re really sorry to hear about your experience, this certainly isn’t what we want for our customers.
We understand how frustrating the returns process may have felt, especially with the additional questions and requests. These steps are part of our process to better understand the issue and help offer the most suitable resolution, but we appreciate that it may not have come across that way.
Your feedback has been noted and will be shared with our team so we can continue improving both our products and customer experience.
If you still need any assistance, please feel free to reach out , we’re here to help.
Dual pillow
Pillow ordered. Took awhile to arrive. Pillow is excellent quality but not deep enough for me. Return organised within minutes. Incredible customer service.
1 May 2026
Unprompted review
Reply from Aeyla
Hi Helen,
Thanks for your feedback, we really appreciate it.
We’re glad to hear you’re happy with the quality of the pillow, and also that our team was able to sort your return quickly and easily for you. That’s exactly the level of service we aim to provide.
We’re sorry to hear it wasn’t quite the right depth for you, but we appreciate you giving it a try. If there’s anything else we can help with, just let us know 💛
Warm regards,
The Support Team
Just Wow ! Amazing 👏 🤩 ❤️
Great communication supersonic speedy delivery just 4 days item feels fantastic cant wait to try 😀
1 May 2026
Unprompted review
Reply from Aeyla
Hi Kerry,
Thanks so much for your lovely feedback, we really appreciate it!
We’re glad to hear your order arrived quickly and that you’re happy with how the item feels. We hope you enjoy using it and it works out great for you 😀
If you need anything at all, just let us know 💛
Warm regards,
The Support Team
Dubious fluff
They have a business model that is obviously successful. I ordered last year and received an out of stock message so cancelled through frustration. Had another go three weeks ago and same old story. Been told I'll get something come May 8 perhaps. I'll wait now as my neck is killing so the pillows had better be good. However, it's dubious practice. If they were up front about delivery they'd get fewer orders of course. They certainly push the marketing message but its a a bit hollow. Fingers crossed they come up with the goods.
30 April 2026
Unprompted review
Reply from Aeyla
Hi Michaeil, we completely understand how frustrating this must feel, especially having gone through a similar situation before.
We truly hope the pillows arrive soon and help with your neck discomfort. If there’s anything we can do in the meantime, please feel free to reach out, we’re here to help.
I can't recommend the pillow nor the company
I had one of my worst online shopping experiences with this company when I purchased a pillow and pillowcase.
First, delivery took three weeks, which was already disappointing. When the pillow finally arrived, it turned out to be completely unsuitable — it feels soft in your hands, but as soon as you lie on it, it goes completely flat and offers no support.
I decided to return both the pillow and the pillowcase (which also didn’t meet expectations, as it contains only a small percentage of bamboo). The returns process was unnecessarily difficult. Despite advertising a 30 night home trial, they initially refused a full refund simply because I 'trialled' the pillow and pillowcase — which makes no sense, as you can’t “trial” a product without opening it.
After pushing back, they agreed to the return, but the process remained overly complicated. I carefully packed both items in the original box I received the pillow and pillowcase with, and took photos before sending it.
A week after they received the return, I hadn’t heard anything, so I contacted them. They told me they received the pillowcase, which they refunded, but claimed they had not received the pillow — despite both items being in the same clearly large box (which I had photographic evidence of). Only after further complaints and sending proof did they finally issue the refund for the pillow — without any apology.
Overall, poor product quality and an extremely frustrating returns process. I would not recommend this company.
27 April 2026
Unprompted review
Reply from Aeyla
Hi Ania, we’re really sorry to hear about your experience, this isn’t the standard we aim to provide. We appreciate you taking the time to share your feedback, especially regarding delivery, product expectations, and the returns process. This has been noted and shared with our team so we can review and improve both our product guidance and handling of returns.
We’re glad we were able to resolve your refund in the end, but we completely understand how frustrating the process must have felt, and we sincerely apologise for that.
If there’s anything further we can do to assist, please don’t hesitate to reach out to us directly at support@aeyla.co.uk
Regards,
April F.
Aeyla Customer Care Manager
Excellent customer service
I bought 2 of the dual support pillows and they are great. This review is about the customer service which is excellent! I had a query so sent an email - I had a really helpful response within 3 minutes! And this was on a Sunday. Great stuff
26 April 2026
Unprompted review
Reply from Aeyla
Hi Liz,
Thank you so much for taking the time to share your experience! We're really glad to hear you're enjoying your dual support pillows. That’s exactly what we love to hear.
It’s especially great to know our customer service team was able to assist you quickly, even on a Sunday. We pride ourselves on being responsive and helpful, so your feedback means a lot.
If you ever have more questions or need anything else, don’t hesitate to reach out. We’re always here to help 💛
Warm regards,
The Support Team
Customer service is very good but ……
Customer service is outstanding
I was not keen on the pillows I bought as I found them too light and airy
I told Aeyla and they offered a full or partial refund or to send me out different pillows which are firmer
I am awaiting these to arrive and am very happy with this level of service
👏👏👏👏
25 April 2026
Unprompted review
Reply from Aeyla
Hi John, We’re really sorry to hear the pillows haven’t worked out for you and that they felt too soft and lacking the support you were expecting. We completely understand how disappointing that must be, especially after investing in them.
Please do send our support team a message at support@aeyla.co.uk so we can look into this for you and check what alternative options we may be able to offer. We’d really like the chance to help and make this right for you.
Regards,
April F.
Customer Care Manager
Aeyla advertising is misleading
I ordered four pillows earlier this week after seeing numerous adverts suggesting Aeyla had a warehouse full of pillows ready to go. However, I have now received two emails suggesting that the pillows will not be dispatched before 05 May. After reading the many horror stories on here of people waiting for their orders, I have requested a full and immediate refund.
22 April 2026
Unprompted review
Reply from Aeyla
Hi Simon, we’re really sorry for the frustration and disappointment caused here. We completely understand your concerns.
Due to very high demand, the stock we receive often sells through quickly before the next replenishment arrives. At the same time, we’ve recently been going through a major website migration from Shopify to Shopify Plus, alongside moving to a new fulfilment centre. During this transition, some product page information, including processing timeframes, has not displayed as clearly as it should have.
We want to reassure you that there was never any intention to mislead customers, and we’re sorry for any confusion this caused.
We genuinely hope you may consider giving us another try in the future, as many customers feel the comfort and benefits of the pillows are well worth the wait. That said, we’re pleased your refund request has been handled promptly.
Sincerely,
April F.
Customer Care Manager
Worse pillow I have ever brought
After using it I had so much pain in my neck as it dosen't give the support it claims far too soft.
22 April 2026
Unprompted review
Reply from Aeyla
Hi Chris, we’re really sorry to hear the pillow has caused you neck pain and hasn’t given you the support you were hoping for. We completely understand how disappointing that must be. While many customers find great comfort and relief with our pillows, we also know that everyone’s preferences and support needs can be very different.
If you could please email us at support@aeyla.co.uk with a few details about the issue, we’d be more than happy to look into this for you and discuss suitable alternatives that may provide better support.
Sincerely,
April F.
Customer Care Manager
No more neck pain
I’ve been struggling for many months with severe neck pain, achy shoulders and back ache at night until I purchased my dual pillow from Aeyla, I have to say it’s absolutely wonderful, from the very first night all my pain disappeared and I’m able to get a good night’s sleep now. I would highly recommend this pillow and Aeyla.
21 April 2026
Unprompted review
Reply from Aeyla
Hi Sarah,
Thank you so much for your kind words and for taking the time to share your experience! We’re absolutely delighted to hear that your dual pillow has helped relieve your neck, shoulder, and back pain, and that you’re now enjoying restful, comfortable nights.
Your recommendation truly means a lot to us, and we’re so glad we could be part of improving your sleep. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always here for you.
Wishing you continued comfort and great sleep! 💛
Warm regards,
The Support Team
Very good after sales service
Very good after sales service , very understanding . Would recommend
20 April 2026
Unprompted review
Reply from Aeyla
Hi Mrs R.A.,
Thank you very much for your kind feedback and recommendation. We’re really pleased to hear that you found our after-sales service helpful and understanding.
Your support means a lot to our team, and we truly appreciate you taking the time to share your experience.
If you need any further assistance in the future, please don’t hesitate to reach out. We’ll be happy to help 💛
Warm regards,
The Support Team
Their customer care was excellent
Their customer care was excellent. Immediate and very helpful response.
17 April 2026
Unprompted review
Reply from Aeyla
Hi Adrienne,
Thank you so much for your kind feedback. We’re really pleased to hear you were happy with our customer care and that you received a prompt and helpful response.
We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future 💛
Warm regards,
The Support Team
Great customer service
Ordered the dual pillow but unfortunately although beautifully made just wasn’t for me. Arranged a return and customer service replied promptly and couldn’t do enough to help. Thank you!
20 April 2026
Unprompted review
Reply from Aeyla
Hi Donna,
Thank you so much for your kind feedback. We’re really glad to hear our customer service team was able to assist you promptly and support you with your return.
While we’re sorry the pillow wasn’t quite the right fit for you, we truly appreciate your kind words about the product and our service.
If you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
Good company
Good company, for keeping you up to date with the order. Pillows 👌 fab, do as expected. So impressed, I've just ordered another two pillows.
19 April 2026
Unprompted review
Reply from Aeyla
Hi Angela,
Thank you so much for your lovely feedback. We’re really pleased to hear you were kept well informed about your order and that you’re happy with your pillows.
It’s especially great to know you were so impressed that you’ve ordered another two. That really means a lot to us.
We truly appreciate your support, and if you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
Great customer service
Great customer service and quick delivery! Very happy with their support team! All thumbs up!
19 April 2026
Unprompted review
Reply from Aeyla
Hi IGM,
Thank you so much for your kind feedback. We’re really glad to hear you were happy with our customer service and that your order arrived quickly.
It’s great to know our support team was able to help, and we really appreciate you taking the time to share your experience 💛
Warm regards,
The Support Team
Reply from Aeyla
Hi Ruth,
Thank you for your lovely feedback. We’re really pleased to hear you were happy with our customer service.
We truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
False claims
Yes they are soft in fact to soft . Yes you do sink into it . Left with head when lying on my side with around 10-20mm of filling from the mattress and ended up with worse neck pain and shoulder pain than when I got the dual pillow . Contacted customer support after two nights sleep and no more .
Update after contacting customer support they have been great and very fair so 10/10 for that. Just the product is not for me sorry
17 April 2026
Unprompted review
Reply from Aeyla
Hi lachyboy_38,
We’re really sorry to hear about your experience and that the pillow has caused discomfort rather than relief. We completely understand how frustrating and disappointing that must be.
Please could you email us at support@aeyla.co.uk with your concerns and order details, and we’ll be more than happy to review this for you and see what suitable alternatives we can offer.
Rest assured, we won’t leave you with a bad experience and we’ll do our best to help put things right.
Sincerely,
April F.
Customer Care Manager
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