The pillow looks firm in the advert and is very comfortable however it could do with a little more support as it squishes down and maybe needs an additional insert to provide better support. I bought... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
Company replied
I'm still waiting for my pillow. Like others say, they advertised everywhere, take your money, then email to say ling delays. This is not good practice. It's alot of money to take and then not deliv... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.7
Average
2K reviews
Replied to 63% of negative reviews
Typically replies within 1 week
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I was a bit sceptical that a pillow…
I was a bit sceptical that a pillow could do what it claimed to do and thought it was a bit pricey but I was willing to try everything to ease my shoulder pain at night! I couldn’t believe it but after two nights, I had no more pain in my shoulders when I slept! I’m a side sleeper so it was amazing to have a decent nights sleep after struggling with the pain in my shoulders. It’s worth every penny!
21 May 2026
Unprompted review
Reply from Aeyla
Hi Nicola,
Thank you so much for taking the time to share your experience with us. We completely understand your initial scepticism, especially when you’ve been dealing with ongoing shoulder pain and have already tried different solutions.
We’re absolutely delighted to hear that after just a couple of nights you noticed such a difference, and that your shoulder pain has eased while sleeping. As a side sleeper, having the right support can really change everything, so it’s great to know you’re finally getting a more comfortable night’s sleep.
It really means a lot to hear that you feel it’s worth every penny. Thank you again for your kind feedback and support 💛
Warm regards,
The Support Team
Such helpful staff....BEST PILLOW, EVER
Such helpful staff..... and the pillow that l received 4 days ago, has been the best l have ever bought in 50 years of searching.
21 May 2026
Unprompted review
Reply from Aeyla
Hi Jacqueline,
Thank you so much for your lovely review. We’re absolutely delighted to hear both our team and your new pillow have made such a great impression.
Hearing that it’s the best pillow you’ve bought after 50 years of searching truly means the world to us. We’re so pleased you’re finally getting the comfort and support you’ve been looking for, and we hope it continues to give you many more restful nights ahead.
Thank you again for your support and kind words. If you ever need anything else, we're always here to help!💛
Warm regards,
The Support Team
I have gone through dozens of pillows…
I have gone through dozens of pillows both duck filled and fabric filled and nothing and I mean nothing meets the standard of the Aeyla dual pillow.
Don't get me wrong they are not cheap I bought two and it was just under £100 pounds however it was money very well spent.
No more neckache, as soon as my head hits the pillow i am out for the count. No more tossing and turning and forever plumping up the pillows.
They are not in the shop and have to be bought online so that might not suit everyone and they sell out very quickly so the wait maybe a little longer however it is well worth it.
No more funny smells in the pillow no more constant neck pain.
So glad I invested as it was so worth it.
If you have trouble sleeping invest in one you may not two like i did you will not be disapointed.
20 May 2026
Unprompted review
Reply from Aeyla
Hi Mirelle,
Thank you so much for taking the time to share such a detailed review. We’re absolutely thrilled to hear how much of a difference your pillows have made.
There’s nothing better than hearing from customers who have struggled to find the right pillow and finally found the comfort and support they’ve been looking for. We’re especially pleased to hear your neck pain has improved and that you’re now getting such a restful night’s sleep, that’s exactly what we aim for.
We really appreciate your honesty as well, and we completely understand that investing in quality pillows is a big decision. It means so much to hear you feel they were worth every penny.
Thank you again for your support and recommendation. Feedback like this truly makes our day. If you ever need anything else, we're always here to help!💛
Warm regards,
The Support Team
Best Pillows I have ever used
Best Pillow I have ever used! I have bought many different pillows that claim great sleep, bouncy, never go flat but none lived up to the claims made but the Aeyla pillows most certainly do live up to the claims! I bought four, one for myself and each member of my Family and they all say they are great pillows, comfortable and haven't lost their shape. I have to add I got mine on special but I would gladly have paid the full price for such comfort! I would recommend them to everyone, in fact I have to my Family! In the words of Tina Turner, Simply the Best!
20 May 2026
Unprompted review
Reply from Aeyla
Hi Pamela,
Thank you so much for such an amazing review! We’re absolutely delighted to hear that you and your family are loving your pillows.
It means so much to us to know they’ve lived up to the comfort and quality we promise, especially after you’ve tried so many others in the past. Hearing that they’ve kept their shape and provided such a great night’s sleep is exactly what we love to hear.
We also really appreciate you recommending us to your family — word of mouth means the world to a small business like ours. And we have to say, the Tina Turner reference made us smile… “Simply the Best” is definitely one of our favourite compliments! 😊
Thank you again for your support and for being part of the Aeyla family. If you ever need anything else, we're always here to help!💛
Warm regards,
The Support Team
Best pillow ever
When I wake up I have headaches, neck and shoulder problems, I’ve been visiting a chiropractor for 18 mths, it alleviates the problems for a day or two, then I’m back to square one. So I decided to try this pillow, although I’ve tried many before which were rubbish. But this one is fantastic, I’ve used it for 3 weeks, and have had no headaches or neck pains. I can’t believe it. I will definitely buy another one, and have recommended it to my friends.
I did wait a while for mine to be delivered, but I was emailed with updates every few days, so I wasn’t overly concerned.
17 May 2026
Unprompted review
Reply from Aeyla
Hi Julie,
Thank you so much for taking the time to share this lovely feedback.
We’re really pleased to hear the pillow has made such a difference for you, especially after dealing with headaches and neck and shoulder discomfort for so long. It’s great to know you’ve noticed such a positive improvement after using it for a few weeks. That’s exactly what we hope for.
We also really appreciate your patience with the delivery and your kind words about the updates along the way.
Thank you as well for recommending us to your friends, it genuinely means a lot to the team.
If you ever need anything in future or decide to get another one, we’ll be happy to help 💛
Warm regards,
The Support Team
Great customer service thank you so much
16 May 2026
Unprompted review
Reply from Aeyla
Hi Mr Wiles,
Thank you so much for your kind words, we really appreciate it 🙂
We’re so pleased you had a great experience with our customer service team. If you ever need anything else, we're always here to help!💛
Warm regards,
The Support Team
Money back offer is not what it seems
I ordered the dual pillow pack of two. I thought these would be good for my neck pain as the comments were very positive and the 30 day trial and money back guarantee was reassuring. I was very disappointed, after one night my neck was worse than with my old pillow, no support at all and the supportive core was as soft as the outer. I contacted customer service and was told how to return them. However the money back only applied to unused pillows! How can you try a pillow without using it. I was offered a partial refund on the used one and a full refund on the unopened one. I returned the unused pillow and have received my refund. I would not recommend these as a supportive pillow and the only reason I have given 2 stars is because the customer service were helpful and pleasant in their replies.
1 May 2026
Unprompted review
Reply from Aeyla
Hi E Howland! We’re really sorry to hear that the Dual Pillow wasn’t suitable for you and that your experience caused any disappointment. We also apologise for any misunderstanding regarding the 30-night trial and refund process.
We completely understand that every person has different comfort preferences and support needs when it comes to pillows. While many customers have found great relief and comfort with our Dual Pillow, especially for neck pain and support concerns, we also understand that what works well for one person may not feel right for another.
If you’re still within the 30-day money back guarantee period, you would absolutely be eligible for a full refund rather than only a partial refund for the used pillow. We’d really appreciate the opportunity to look into this properly for you.
If you could please email your order details to me at april@aeyla.co.uk, I’ll personally review your case and make sure this is checked thoroughly.
We truly appreciate your kind words about our customer service team and thank you again for taking the time to share your feedback.
Regards,
April F.
Support Manager, Aeyla!
I ordered the pillow to help support my…neck.
I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too soft to help my neck. I tried them for a few nights but still no joy.
The pillows are beautifully made and a good quality. I would recommend them to anyone needing a lighter support whilst sleeping.
Aeyla were very helpful regarding a return, their support team are excellent and I am grateful for all their help. Well done team.
15 May 2026
Unprompted review
Reply from Aeyla
Hi Linda, Thank you so much for taking the time to share your experience with us. We’re sorry to hear that the pillow wasn’t quite the right level of support for your neck, but we truly appreciate you giving it a try.
We’re really pleased to hear you were happy with the quality of the pillows and our delivery service 😊 We also greatly appreciate your kind words about our support team. Our team always aims to help as best as we can, so your feedback genuinely means a lot to us.
We completely understand that comfort and support preferences can vary from person to person, and while many customers love a softer feel, we understand it may not suit everyone’s needs.
Thank you again for your honest and thoughtful review, and we wish you all the very best in finding the perfect pillow for your comfort and neck support 💙
Very responsive to queries initially…
Very responsive to queries initially order was to come with Evri didn't turn up . Aeyla quickly sorted replacement order which came via royal mail very quickly. Not tried pillows yet but look comfy
8 May 2026
Unprompted review
Reply from Aeyla
Hi Margaret,
Thanks so much for your feedback! Sorry again about the issue with the original courier, but I’m really glad we could get a replacement sorted quickly for you. Great to hear it arrived safely via Royal Mail 😊
Hope you love the pillows once you’ve had a chance to try them! If you ever need anything else, we're always here to help!💛
Warm regards,
The Support Team
Dual pillow
I have the dual pillow and it has helped me enormously . I have just been in hospital for a breast cancer operation which has been delayed for 2 years as I was too ill for surgery due to other health problems. I also have 2 discs in my neck mildly pressing on my spinal cord which causes nerve pain so I told the doctors about the pillow and they told me to take it into hospital with me. I did and was so pleased I had it there. It has really helped me a lot and is so comfortable . I definitely recommend it. Thank you very much Aeyla.
6 May 2026
Unprompted review
Reply from Aeyla
Hi Judy,
Thank you so much for sharing your experience with us. We’re so pleased to hear the dual pillow has helped you so much and brought you some comfort during such a difficult time. It’s wonderful to know it was able to support you during your hospital stay and recovery as well.
We truly appreciate your recommendation and kind words. Wishing you all the very best with your recovery, and thank you again for your support. If you ever need anything else, we're always here to help!💛
Warm regards,
The Support Team
There was a long wait for the product
There was a long wait for the product, but I wasn’t on any hurry for it, and I was pre warned there would be a wait. The product was great quality.
11 May 2026
Unprompted review
Reply from Aeyla
Hi Mr Alaniz,
Thanks for your patience with the wait, we really appreciate your understanding. We’re glad to hear you were happy with the quality of the product and that it was worth the wait.
If you ever need anything else, we're always here to help!💛
Warm regards,
The Support Team
Reply from Aeyla
Hi Colin,
Thank you so much for the wonderful feedback! We're thrilled to hear this is the best pillow you've ever used. 😊 Comfort and quality are exactly what we aim for, so it means a lot to know we delivered that experience for you.
We truly appreciate your support and hope you continue enjoying many restful nights ahead. If you ever need anything else, we're always here to help!💛
Warm regards,
The Support Team
Regret
I have had many pillows and read the reviews and watched various videos. Thought these dual pillows woukd finally be the one. How I was wrong, expensive for what they are and don't feel anymore supported. Regret the expensive purchase
30 April 2026
Unprompted review
Reply from Aeyla
Hi Philip, We’re really sorry to hear the pillow didn’t meet your expectations. We understand how disappointing it can feel, especially after spending time researching and hoping you’d finally found the right fit.
Comfort and support can be very personal, and while many customers find the Dual Pillow helpful, we completely appreciate that it may not suit everyone’s preferences or sleeping style.
We truly value your feedback and are sorry to hear you regret the purchase. If you could please contact us thru email at support@aeyla.co.uk and we can discuss alternatives for you.
Regards,
April F.
Customer Care Manager, Aeyla
The pillows were awful,but customer service excellent
The pillows were awful,first lot were flat within 3 months,was sent replacements which were flat within a month.
How ever the customer service was exceptional! Problems quickly and politely dealt with,and replacement,and the refund quickly sorted.Thank you
5 May 2026
Unprompted review
Reply from Aeyla
Hi Julie, Thank you for taking the time to share your feedback. We’re very sorry to hear the pillows did not hold up as expected and understand how disappointing that must have been.
That said, we truly appreciate your kind words about our customer service team. We always aim to resolve concerns as quickly and smoothly as possible, so we’re pleased to hear the replacements and refund were handled promptly for you.
Thank you again for giving us the opportunity to assist.
Regards, April F. Customer Care Lead, Aeyla
The help I’ve had from Aeyla customer…
The help I’ve had from Aeyla customer support has been excellent, always a rapid response to my queries.
I’m very happy with my pillows too, no complaints from me.
8 May 2026
Unprompted review
Reply from Aeyla
Hi Helen!
This made our day, thank you so much for sharing!
We are thrilled to hear that our support team has been able to assist you quickly and that you are loving your pillows. That is exactly the experience we always aim to deliver, so it is wonderful to know we are hitting the mark.
If you ever need anything at all, we are always here for you. Thanks again for being such a great customer!
Regards,
April F.
Support Manager, Aeyla
Customer service is excellent
Customer service is excellent. I had swift responses to my emails from Joana and Christine, who were both extremely helpful and understanding. I am happy with the end result. Thank you.
8 May 2026
Unprompted review
Reply from Aeyla
Hi Melanis, Thank you so much for taking the time to share this, it truly means a lot to us!
We are so glad to hear that Joana and Christine were able to assist you promptly and that everything worked out well in the end.
If you ever need anything in the future, do not hesitate to reach out. We are always happy to help!
Good communication about delivery very…
Good communication about delivery very pleased with the product, it was wrapped very well and I had a good first nights sleep!
Richard
7 May 2026
Unprompted review
Reply from Aeyla
Hi Richard,
Thank you for taking the time to share your feedback. We’re really pleased to hear delivery went smoothly and that your pillow arrived well packaged.
It’s great to know you had a comfortable first night’s sleep, that’s exactly what we love to hear!
We really appreciate your support and hope you continue to enjoy your pillow. If there’s anything else we can help with in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Definitely recommend
Have now purchased 7 Dual pillows and purchasing in bulk is a great way of reducing the cost. The pillows are so comfortable, completely bounce back to their original shape. Order was processed and delivered within a few days. Highly recommend this product and company.
7 May 2026
Unprompted review
Reply from Aeyla
Hi Denise,
Thank you so much for your lovely feedback. We’re absolutely delighted to hear you’re enjoying your Dual Pillows and that you’ve been able to benefit from purchasing in bulk.
It’s great to know you find them so comfortable and supportive, and that they’re holding their shape well. We’re also pleased your orders have been arriving quickly and smoothly.
We really appreciate your recommendation and support, it means a lot to us.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
WASTE OF MONEY
One word: RUBBISH. Waste of money; Might as well not bother with a pillow because when you put your head on it, it's like lying straight on the mattress.
1 May 2026
Unprompted review
Reply from Aeyla
Hi Stuart, thank you for sharing your feedback, and we're really sorry to hear the pillow hasn't been what you expected. That's definitely not the experience we want for you.
We'd love the chance to make this right. Please reach out to us at support@aeyla.co.uk with your order details and a bit more about what you're experiencing, and our team will look into it straight away. If there's a product defect or the pillow simply isn't working for you, we'll make sure to find a resolution.
We hope to hear from you soon!
Regards,
April F.
Support Manager, Aeyla
After waiting quite awhile for the…
After waiting quite awhile for the pillow , it arrived well packaged and looked Promising.
However unfortunately it did not suit my husband so I contacted the company to ask them for the return details. They were extremely efficient and answered my emails quickly and the matter was resolved within a day.
5 May 2026
Unprompted review
Reply from Aeyla
Hi Janie,
Thank you for taking the time to share your feedback. We’re really glad to hear your order arrived well packaged and that our team was able to assist you quickly with the return process.
We’re sorry to hear the pillow wasn’t quite right for your husband, but we appreciate you giving it a try and your kind comments about our service.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
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