Adexa Direct Reviews 19,003

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 3,987 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process easy and appreciate the promptness of delivery. Many consumers are satisfied with the quality and value of the products, with some planning future purchases. However, a significant number of people were dissatisfied with customer service, citing slow responses, unhelpful communication, and difficulties with returns or damaged items. Some reviewers also experienced issues with product quality, receiving items that were damaged, incomplete, or not functioning as expected upon arrival.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the excellent products, good value,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast and... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised the good quality and value of... See more

Order

Consumers find order to be ambiguous, with many praising the easy ordering process, quick service, and prompt... See more

Customer service

Users describe negative interactions with customer service. Many customers report abysmal and non-existent... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordering is easy on line. Unit arrived damaged and packaging was very damaged. The delivery driver took photos and said he would report back. My renovation work wasn't completed on time and so I had t... See more

Rated 3 out of 5 stars

If you've got a damaged item please notify it within 24h from the delivery as reported in their T&C. The options are to send back on your own cost plus a 20% of "refund fee" plus a variable charge i... See more

Rated 3 out of 5 stars

The only quibble I had was you can send messages on chat and get no reply same with phone calls keep getting a recorded message saying all the sales team have left but that was 10 o clock in the morni... See more

Rated 4 out of 5 stars

Delivery was quick even to our remote location. Everything ordered was in stock and the selection was excellent .Flatpacked items certainly need patience but the end result is good value and quality.... See more


Company details

  1. Appliance Store

Information provided by various external sources

Adexa Direct - a leading supplier of catering & kitchen equipment in the UK offering the largets range, free shipping and unbeatable prices.


Contact info

3.1

Average

TrustScore 3 out of 5

19K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great products and service

Ordered 4 alloy dough pans great price and speedy delivery however the order was very poorly wrapped in just a bag that gone ripped open and the pans were damaged. Thankfully Damage was minor and I easy repaired myself.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs.
I ordered something and then they bring me something similar without informing me the other item was not in stock. After sales is a complete waste of time. Still not been resolved.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Product ordered arrived quickly. Well boxed. Instructions told me to use only certain pots and pans, luckily I had some.
This product is excellent. It’s amazing how it heats up so quickly and efficiently. It’s bigger than I expected but it’s great.
My 92 yr Dementia suffering mother is very wary of it at mo, as it’s replacing a broken 2 ring electric rings that was rubbish.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of racking systems.

Great selection of racking systems in all prices and uses.
The ones I chose were great value for money and perfectly adequate for the job.
They have a double tongue and slot system which was extremely fiddly to put together and needed to be screwed to the wall before they were firm enough to use. Plenty of patience required!
Easy ordering and three day delivery!

6 May 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID, this is a scam company with zero ethics and thought for the customer. They take your money, don’t send the product and when you cancel they keep 20% for nothing. Absolutely abysmal customer service, DO NOT USE THIS COMPANY!

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor handling of damaged good

Adexa kept £77 of my money and left me with a broken, hazardous appliance.

Delivery was damaged. They issued an unwanted replacement without asking. Then only partially refunded me and refused to collect the damaged item. I have a safety hazard in my home and they have my money. Breach of Consumer Rights Act 2015. Avoid.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest trader

Company importing stuff straight from China without any quality control in place. Packages coming to customer with incorrect parts, making assembly impossible.
Customer service next to none, you'll be dealing with AI, asking the same questions over and over again. Product returns impossible, you'll need to stay with what you actually bought. They know that transactions are to small to take legal action, and that's why they keep doing the same thing - Easy money. For your own good - look somewhere else.

17 April 2026
Unprompted review

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