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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the smooth user experience. However, some people were dissatisfied with the customer service, mentioning that replies were slow or that they encountered unhelpful or rude staff. A few other people also felt that the response times were not always prompt, and some experienced issues with communication and support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the outstanding support,... See more

User experience

Consumers generally report a positive user experience, highlighting smooth and stress-free processes,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just accepted my 2nd assignment from addeco northumberland branch ...Anna is an absolute star and did her best to find me a suitable job close to home and with a 40hr week (minimum 12 weeks to... See more

Company replied

Rated 4 out of 5 stars

Thank you so much, Clare Read. My recent experience with Adecco through your support has been wonderful. From sharing vacancies with me to helping secure a role so quickly, I really appreciate all you... See more

Company replied

Rated 5 out of 5 stars

I am pleased to say I have secured my dream job through Adecco. Jess from the Manchester branch has been nothing short of fantastic. Guiding me through every step of the way. From the first meeting wi... See more

Company replied

Rated 5 out of 5 stars

Gem is hands down the best recruiter I’ve ever worked with. She’s friendly, approachable, and genuinely cares about the people she supports — honestly more like a therapist who just happens to be bril... See more

Company replied


Company details

  1. Recruitment Service
  2. Association or Organization

Written by the company

At Adecco, we’re driven by a powerful purpose – making the future work for everyone – and we are fully committed to the job seekers, businesses and communities we serve. We recognise that people are the most valuable asset in the workforce, and we want to empower you to enhance your career in the immediate future and beyond. As the world’s largest provider of staffing solutions with more than 50 years of experience, Adecco has the resources to help you be successful. We want you to love what you do. Trust us to match you with opportunities that best suit your life, skills and career goals. Making the future work for everyone means we are dedicated to addressing the skills gap through work-related programs, partnerships and investments that create greater economic opportunities for our clients and employees.


Contact info

  • Lambeth Hill 2, EC4V 4BG, London, United Kingdom

  • adecco.co.uk

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Megan and Ellie - Recruitment Royalty 5*'s!!!!

I can't recommend Megan and Ellie at Adecco highly enough. Working with them has been a genuinely positive experience. Their approachable and supportive nature immediately put me at ease, and they consistently made themselves available to answer any questions I had. Their interview coaching and practical advice was invaluable, equipping me with the confidence I needed to move forward. Both are warm, friendly professionals and fantastic communicators. I am truly grateful for their guidance and would highly recommend them to anyone navigating the job market. ABSOLUTE SUPERSTARS!!!!

27 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Tb, thanks for the great review! It's great to hear how Megan and Ellie assisted you. We really value all feedback and appreciate you sharing. Good luck in your new role!

Rated 5 out of 5 stars

Brilliant service from Adecco

I signed up with Adecco in the Romford branch. I dealt with Clare Read. She was helpful and knowledgeable from the beginning. She kept me informed of the progress with my application and throughout the whole process. Would definitely recommend signing up to this agency if you’re looking for work and looking for a role that suits your skill set.

9 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Sophia, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Great working with Clare!

Great working with Clare!

20 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Tevin, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 1 out of 5 stars

That addeco Romford dont waste time. Sign up

That addeco Romford.

Showing my DBS Somone else without my consent and permission.

She. Looking at Somethin old 2017. Tell me that Rude all said. Her that don’t know I work for school. Council and. Disability school
Many years. I had no problem.

One thin Romford branch like that pick and choose way Work and when you tell him something they don’t like it when you turn back something and you keep it professional and unprofessional. I’ve had many complaints with this branch regarding their staff members and they still think that they can treat you in a certain way just saying you wouldn’t know that I work for many schools and they’re trying to act like they don’t want to listen and they’re paying you back many years ago we not know your history that you work for

19 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Brother, thank you for taking the time to complete a review. With your permission, we’d like to look into this for you. Can we request that you reach out to us at your earliest convenience by contacting our team via headoffice@adeccogroup.com. Thank you.

Rated 5 out of 5 stars

Hi Billy and the Adecco team I just…

Hi Billy and the Adecco team I just like to say thank you very much for the last nearly 2 years you’ve been absolutely great had no complaints always been there for me and I just like to say keep up the good work thank you very much. Lots of love from George shiakos thank you

12 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi George, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service from Adecco UK

From the start of my experience with Ella, I had wonderful and helpful service from her from start to finish.
I have found this company very professional in every way.
Their service is exact and prompt and they have made every step very easy to follow and each process was a pleasure to follow.
I would definitely use this company in the future and would have no problem recommending them to others.

9 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Customer, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job. We really value any feedback, so this is much appreciated. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

Such a pleasure working with Clare…

Such a pleasure working with Clare Read. She made sure I was always updated on all stages to get the role she put me forward for. Very quick replies when ever I email her. My account and profile was set up really quickly once I got the job.
I’m very happy in my role it’s got all benefits I required and more.

Thank you again.

7 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job. We really value any feedback, so this is much appreciated. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

I would like to say what a pleasure it…

I would like to say what a pleasure it has been working with Adecco any time I needed assistance they helped me out and resolved they went above and beyond and a big thank you to Julie Fin. I will always highly recommend yourself to anyone that wants to look for a agency as I say brilliant service..

1 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Andy, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Clare Read in Romford Branch has been…

Clare Read in Romford Branch has been nothing but amazing. Always very very helpful when it comes to job search. She is a Star. She deserves everything and all the best in everything she wish for. Thank you Clare.

28 May 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Nana, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Best Service

I’m thrilled to share that I’ve secured a fantastic new role – and it wouldn’t have been possible without the incredible support of Clare Read from the Romford Branch! 🙌

From start to finish, Clare kept me in the loop every step of the way and was a constant source of encouragement. Her dedication, persistence, and genuine care truly made all the difference.

A huge thank you to Clare for going above and beyond – I’m so grateful for your hard work and support. You’ve been amazing!

15 May 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Jay, thanks for the great review you took the time to write for us! It's great to hear how Clare assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 1 out of 5 stars

Lyndsey Tisdale was a terrible…

Lyndsey Tisdale was a terrible representative of this company she was very dismissive when questions were asked, they delay pay and cut hours unnecessarily don't work for this company big red flag this recruitment agency is probably the worst i've come across

16 May 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Adam, thank you for taking the time to complete a review. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via generalenquiries@adecco.co.uk. Thank you.

Rated 5 out of 5 stars

Romford Office

Both Perry and Clare in the Romford office were very helpful. They were both very responsive to the questions that I had.

1 May 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Monica, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 1 out of 5 stars

Do not deal with this company unless…

Do not deal with this company unless you wish them to spam your inbox for ever more

28 April 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Scott, thank you for taking the time to complete a review. With your permission, we’d like to look into this for you. Can we request that you reach out to us at your earliest convenience by contacting our team via headoffice@adeccogroup.com. Thank you.

Rated 5 out of 5 stars

Laura and Carla at the Worcs branch…

Laura and Carla at the Worcs branch were unbelievable to work with, nothing was a chore and they made sure I was informed before and during my assignment, a credit to the Adecco group

11 April 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Kevin, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 1 out of 5 stars

I was made homeless

I was made homeless due to discrimination I faced at work and Adeccos inability or unwillingness to handle it.

I worked in my local hospital for almost 2 years during COVID and I worked as hard as I could. When faced with a manager who told me autism was "a choice" and that I was choosing to need special accomodations. Adecco did nothing. They didn't even look for another job for me. I was then made homeless and only in the last year or so have I finally gotten back on my feet.

Don't work with these people unless you're really REALLY desperate.

Again, trip advisors date form is broken so I cannot disclose the year this happened.

11 April 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Ramona, thank you for taking the time to complete a review. With your permission, we’d like to look into this for you. Can we request that you reach out to us at your earliest convenience by contacting our team via headoffice@adeccogroup.com. Thank you.

Rated 5 out of 5 stars

The team at Adecco Romford branch are amazing!

The team at Adecco Romford branch are very helpful,friendly and professional. Perry Francis was exceptional and helped me secure my new role within a very short time. He always updated me as to the grogress of my application via email and phone calls which I deem fantastic. Thanks to all the
Adecco team at Romford you guys are doing a fantastic job and I highly recommend for anyone seeking a new job or career change.

4 April 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi MAXWELL, thanks for the great review! It's great to hear how Perry assisted you. We really value all feedback and appreciate you sharing. Good luck in your new role!

Rated 5 out of 5 stars

London Branch super experience

I had the pleasure of having Camilla and Maddie from the London branch by my side throughout the hiring process for a senior position.
So professional, warm, engaging and extremely responsive. A seamless service from start to finish. Couldn't ask for more.

18 March 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Adam, thanks for the great review! It's great to hear how Camilla and Maddie assisted you. We really value all feedback and appreciate you sharing. Good luck in your new role!

Rated 5 out of 5 stars

Romford branch 10/10

Really good staff in the romford branch, knowledgeable and extremely helpful, pay year for annual leave on the contract I was on was slightly odd, but no big issue.

Most importantly I never once had a problem with being paid.

24 March 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Graham, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Perry and all the staff at Romford…

Perry and all the staff at Romford Adecco including the payroll team have been fantastic finding and managing my assignments during a very enjoyable 5 years of upskilling and establishing myself in a variety of local government assignments, thanks to the whole team!

21 March 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Melcustomer, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams. Good luck to you!

Rated 5 out of 5 stars

Exellent service

I had the pleasure of working with Irene while looking for my next employment. I found her far more helpful than any other recruiter id worked with and she gets results. Meany thanks to her and the team.

3 February 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Finlay, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

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