Adecco UK Reviews 1,992

Got my first call from Anna and the team on wednesday , by Thursday I was in for my interview. The team rang me to check if all went ok . Fantastic group to deal with , clear concise and very professional.i would recommend them to anyone .

When they tell you “I’ll get someone to call you back shortly” just look elsewhere as it’s just going round in circles from that point. I don’t believe them to even be a genuine agency, seems they lure people in with the promise of work then mess you around. You have to constantly call them as they don’t call back. At all.

Seems Quite shady and sadistic

Incredibly unprofessional.

Steer clear.

​I am writing this review to highlight a significant flaw in the company's annual leave (PAL) policy, which unfairly penalizes new starters and resulted in me losing my accrued holiday entitlement immediately after my first month of work.

​My start date was September 9th, and the company's holiday year refreshes on October 1st. This meant I was with the company for a little over three weeks before the annual leave cutoff.

​The Issue
​Despite working for the latter part of September, I only accrued 1 single day of annual leave before the holiday year ended. The policy strictly states that no accrued leave can be carried over.

​When I contacted the company to query the loss of this day, the response was that it was my "responsibility" to have booked and taken the leave, and since I did not formally request it, it was forfeited.

​The Unreasonable Expectation

​The company failed to acknowledge the fundamental reality of being a new starter:

1.​Timing was Impossible: I had only a handful of working days after accruing the leave before the cutoff date.

​2.Unprofessional Expectation: No reasonable person starts a new job and immediately asks to take a holiday within their first two to three weeks of employment. Doing so during the critical training/onboarding period is widely considered inappropriate and unprofessional.

​3.Lack of Flexibility: The company refused to make a practical, one-time exception, stating that the policy must be followed rigidly, even when it directly results in a new employee losing their earned entitlement due to the specific timing of their start date.

​In effect, the company's policy forced me into a choice: either risk my professional standing by immediately asking for a day off, or lose the day I had earned. I chose to focus on my new role, and as a result, my first accrued day of holiday was forfeited.

​Conclusion

​While I understand the need for rules, the rigid application of the "use it or lose it" policy without a grace period for employees starting right before the holiday year refresh is unfair and highly discouraging. This shows a lack of empathy and practical consideration for the onboarding experience.

​New starters should be made aware of this critical detail on day one, and a fairer process (like automatically carrying over small accrued amounts for those starting in September) should be implemented. Be cautious if you start employment near the holiday year end, as you are likely to lose any entitlement you accrue.

​Rating: 1/5 (Poor) - For an inflexible policy that penalizes new employees.

Hazel and Anna were a brilliant help in finding me the correct job for me . Excellent experience and very helpful indeed

I applied through Adecco for temp/permanent roles and had a job within 2 weeks. The team was amazing especially Clare Read who was constantly keeping me updated and also giving me pointers on interview tactics.

Thank you so much, Clare Read. My recent experience with Adecco through your support has been wonderful. From sharing vacancies with me to helping secure a role so quickly, I really appreciate all your help.

Good customer service

Absolute first class help from Laura at the Crewe branch,got me a job within 24hrs, total experience was incredibly good

The customer service at Adecco is outstanding – the team truly deserves a gold star! Always professional, friendly, and supportive helping me. The best agencies I’ve dealt with. They deserve a gold star.

I would not recommend this agency. My experience with them has been very disappointing – communication is poor, processes feel disorganised, and they do not follow through in a professional manner. A recruitment agency should respect candidates’ time and provide clear, reliable updates, but instead I found them to be unprofessional and a waste of time.

I'm very happy with the great experience I've had finding employment through Adecco, I dealt with Clare Reed and Laura Swords (Romford) who were polite, friendly , understanding and always there to help me and make the whole process a pleasure. I'd advise anyone looking for a job agency for employment to use Adecco :)

Very helpful and respond to queries promptly.

She talked to me nice

I am pleased to say I have secured my dream job through Adecco. Jess from the Manchester branch has been nothing short of fantastic. Guiding me through every step of the way. From the first meeting with her to securing a permanent position in less than a week. Jess has kept in contact since I started my employment to check how everything is, which is really nice and reassuring. I would highly recommend anybody looking for employment to contact Adecco.

My interaction with Adecco has been refreshing, Clare (Romford Branch) was able to negotiate a tailor made role to extract the most out of my strengths and experience. Impressive!

Clare from the Romford branch has been amazing throughout my experience with Adecco. She is quick to respond to emails and is always problem solving to ensure the clients needs are prioritised.

Very helpful and understanding would recommend them to any one two lady's called Shannon and carmel help me and they were brill thanks so much for help

Adecco played a huge role in my recruitment at the council and most especially Clare, the swift response and onboarding processes.
I can’t thank them enough

I was forced in to working for Adecco by the company I was working for on a service contract . basically the company broke the law by not consulting us contractors and asking if we wanted to be employed by Adecco.
My experience so far with Adecco has been totally rubbish . No communication . They dont listern. No support .Stupid holiday year September to September.
Dont answer calls or emails .
Anyone thinking of signing up with . Dont. do yourself a favor and run away and dont look back . they are ruddish .......