Good commercial approach. I cannot actually review the offered services since I just subscribed for testing them, but I forgot to cancel the subscription before it's real activation causing the payme... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App is easy to navigate, intuitive user experience. The brand set up was completely automated and pulled in relevant data. No major changes or additions needed from me. Created good content for my... See more
Company replied
I initially had an issue with an unintended charge after my trial ended, which was honestly my mistake. What really stood out to me was how the support team handled it. After explaining my si... See more
Company replied
I had a really great experience with AdCreative’s support team. I accidentally got charged after forgetting to cancel my free trial, and I was honestly very stressed about it. But their team w... See more
Company replied
Company details
Written by the company
🇫🇷AdCreative.ai is a Paris-based startup recognized as an "Innovation Company" by the French government, and now proudly part of the Appier Group. Trusted by over 3 million users, including partnerships with Meta, Google, LinkedIn, TikTok, and Microsoft, we’re all about helping you create high-converting ad assets backed by data. 🚀 Have questions or need support? Reach us anytime at contact@adcreative.ai or via our in-app support chat. 💡 Get started with our 7-day free trial to experience the power of AdCreative.ai and create stunning, data-driven ad creatives that generate a high ROI! We’re a subscription service company, and we believe in keeping things transparent, so before your trial ends, we’ll send you a 5-day email reminder. You can also opt in to get real-time browser notifications or SMS alerts, just to make sure you're always in the loop. Your privacy matters – all data is 100% encrypted, and your projects and payment details are never stored with us. Join our family today and start creating your winning ads! 🙌
Contact info
40 RUE DES BLANCS MANTEAUX , 75004, Paris, France
- +33744725105
- contact@adcreative.ai
- adcreative.ai
3.2
Average
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammed me
Scammed me! Tried to set me up on the most expensive tier by default. Luckily my bank declined the scam transaction. I still have to get a new card now because theres no way to remove the old one. Garbage all the way.
10 April 2026
Unprompted review
Reply from AdCreative.ai
Hi there,
This is Aoife from the team , I’m sorry to hear things didn’t go as expected.
I’d really appreciate the chance to look into this properly and resolve it for you and make sure your account is cancelled.
Please reach out to me directly at aoife@adcreative.ai and I’ll handle this personally.
Thanks,
Aoife
I signed up for adcreative.ai to try video content generation
I signed up for adcreative.ai to try out certain features that I think can help me generate content for my business. I tried the UGC video function and to be honest, I was impressed by the speed and quality of generation. ofc it is not perfect, the voiceover can be a little unnatural, but nothing we cant do with more prompts.
however, after the trial, I was charged $500 for the plan for a month and even though it is a good tool, I simply am unable to afford this amount with a business that is so small at this point of time.
I reached out to support and yes, they did try to get me to stay and I really wish I could. Eventually, they allowed a refund for my subscription and I am very thankful for that.
Their human touch, fast response and patience is what will get me to return to them in the future when I need services like theirs.
I do hope the refunds come back and I am looking forward to be able to use their features in the future.
31 March 2026
Unprompted review
Reply from AdCreative.ai
Hi Christine,
Thanks for your kind feedback , we truly appreciate it.
I’m really glad to hear you’re having a great experience with AdCreative.ai. I’ll pass this along to the team.
If you ever need any help, don’t hesitate to reach out to me at aoife@adcreative.ai.
Best,
Aoife
Great Customer Service
Mustafa Dealt with my enquiry very promptly and professionally. He is a credit to AdCreative.
23 March 2026
Unprompted review
Reply from AdCreative.ai
Hi Kealy,
Really appreciate your kind words , thank you for sharing that with us.
It’s great to know you’re enjoying AdCreative.ai. I’ll be sure to share your feedback with the team.
If you need anything at all, feel free to reach me anytime at aoife@adcreative.ai.
Best,
Aoife
I am writing to report an unauthorized…
I am writing to report an unauthorized charge of £356 that was debited from my account today, following a free trial I signed up for.
I want to make it clear that I have never used the application and have therefore never benefited from the service for which this charge has been made.
Please find attached proof of this transaction. I am requesting an immediate and full refund of £356.
I look forward to your prompt response.
10 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Zaid,
I’m really sorry to hear about your experience.
I’ve double-checked on my end and can confirm that the issue has now been resolved by our team. I’ve also sent you an email from aoife@adcreative.ai with a more detailed explanation of what happened.
If you have any questions, feel free to reply there , I’m happy to help.
Best,
Aoife
Great Customer Service
I had trouble with a payment (my fault) and the chat rep (Maria) was 1) very quick to get online to help me and 2) VERY quick to resolve the issue. That kind of service is rare these days. I'm very happy!
10 April 2026
Unprompted review
Reply from AdCreative.ai
Hi there,
Thanks for taking the time to share your feedback , we really appreciate it.
It’s great to hear you’re enjoying AdCreative.ai. I’ll pass your message along to the team.
If you ever need anything, I’m just an email away at aoife@adcreative.ai.
Best,
Aoife
Jacob was insanely prompt and…
Jacob was insanely prompt and understanding. Great energy and ver very helpful!!!
9 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Minhal,
Thanks so much for your kind feedback , we really appreciate it.
It’s great to hear you’re enjoying AdCreative.ai. I’ll be sure to share your message with the team.
If you ever need anything, feel free to reach out anytime at aoife@adcreative.ai.
Best,
Aoife
Reply from AdCreative.ai
Hi Chase,
Thank you for your kind words , it really means a lot to us.
We’re delighted to hear you’re enjoying AdCreative.ai. I’ll pass your feedback on to the team.
If you ever need support, don’t hesitate to contact me at aoife@adcreative.ai.
Best,
Aoife
Reply from AdCreative.ai
Hi Sarb,
Really appreciate you taking the time to share this.
It’s great to know you’re enjoying AdCreative.ai , I’ll make sure the team sees your message.
If you need anything at all, you can always reach me at aoife@adcreative.ai.
Best,
Aoife
Terrible product
Offered a free trial and planned to cancel, but it wasn't cancelled, so they took money out of my account monthly and disguised it. I didn't receive any notifications. Agreed for a partial refund, tried the service, and this service is just really, really bad. One of the worst AIs I've ever come across for ads. Just not a good service whatsoever. I am not one to leave reviews as well but this made me.
6 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Liam,
I’m truly sorry to hear about your experience. I’ve double-checked and can see that this has now been resolved by the team.
Also, if you could check your email from aoife@adcreative.ai, I’ve sent you a message to set up a demo so I can personally walk you through the best tips and tricks of the platform.
Best,
Aoife
No Refund Despite Cancelled Service
No Refund Despite Cancelled Service. I cancelled my service and it's been over a month still no refund even though they have agreed to it.
6 March 2026
Unprompted review
Reply from AdCreative.ai
Hi Charles,
Aoife here from the team. I just wanted to sincerely apologise for your experience.
Could you please reach out to me at aoife@adcreative.ai so I can look into this further and resolve it for you as soon as possible?
Best,
Aoife
Excellent service
Jacob provided efficient and fast service. The issue was resolved within 2 minutes. Excellent service.
9 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Eilon,
Thanks for the kind feedback , we truly appreciate it.
I’m so glad to hear you’re enjoying AdCreative.ai. I’ll be sure to pass this along internally.
If you ever need support or have questions, feel free to reach out at aoife@adcreative.ai.
Best,
Aoife
very helpful and actually made me think…
very helpful and actually made me think about returning as asoon as I can- mistakes were made and Jacob helped me fix them.
7 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Mike,
Thanks so much for your lovely review , it truly means a lot to us.
Your feedback goes a long way, and I’ll make sure Jacob sees it.
If you need anything at all, feel free to reach out anytime at aoife@adcreative.ai.
Best,
Aoife
Probably I get problem with payment and…
Probably I get problem with payment and I ask for help and mustafa from the support help me very quickly and answer for all my questions +rep for mustafa best support
2 April 2026
Unprompted review
Reply from AdCreative.ai
Hi there,
Thank you so much for your kind review , we really appreciate you taking the time to share it.
It means a lot to the team, and I’ll be sure to pass your feedback along.
If you ever need anything, feel free to reach out to me at aoife@adcreative.ai.
Best,
Aoife
Excellent Support and Full Refund Experience
I had a really great experience with AdCreative’s support team.
I accidentally got charged after forgetting to cancel my free trial, and I was honestly very stressed about it. But their team was super understanding, professional, and quick to help.
They reviewed my case and approved a full refund, even though it wasn’t guaranteed. The whole process was smooth, and they kept me informed the entire time.
Really appreciate the support and how they handled everything — thank you!
7 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Raquel,
Thank you so much for taking the time to write this review, feedback like yours goes a long way!
This means a lot to the team, and we truly appreciate you taking the time to share it.
If you ever need anything, feel free to reach out to me at aoife@adcreative.ai , I’d be happy to help anytime.
Best,
Aoife
Adcreative.ai is a scam. Avoid at all costs.
Avoid this company at all costs. They are clearly scams. Sadly very few read reviews before signing up for a trial. I wish I did.
Signed up for a subscription last year as a trial cancelled in the trial period. They still charged my card 8 months later nearly 500usd even if they emailed me to say they have cancelled my subscription.
It smells like a huge scam. A nice way to gather funds for your “AI” startup when it fails .. charge people randomly and fraudulently the cards you have on record.
Claims to operate in Paris but I doubt it.
7 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Irina,
I’m really sorry to hear about your experience , I completely understand how frustrating that must have been.
I’ve checked this for you and can confirm that the issue has now been resolved by our team. I’ve also sent you a follow-up email from aoife@adcreative.ai with a full explanation of what happened.
If you have any questions at all, feel free to reply there , I’m happy to help.
Best,
Aoife
In regards to viAI-Driven Content Productivity Revolution: Enhancing Efficiency in Image and Video Productiondeo production
In regards to video production, our custom templates deliver impressive results; image generation for advertising performance achieves approximately 70% alignment with the provided prompts. By integrating these assets with stock footage to generate Google-style campaign clips, the system consistently produces high-caliber content.
Regarding the design workflow, we strongly advocate for the use of custom templates. Once the template specifications are meticulously defined, the turnaround time for high-volume image production is significantly accelerated, effectively addressing the rapid-output requirements of the e-commerce industry.
Overall, the platform features a clean and intuitive interface, ensuring a seamless onboarding experience even for first-time users.
7 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Albee,
Thank you so much for your kind feedback , we really appreciate you taking the time to share it.
I’m glad to hear you’re enjoying AdCreative.ai, and I’ll be sure to pass your kind words along to the team.
If you ever need anything, feel free to reach out at aoife@adcreative.ai.
Best,
Aoife
Excellent and easy to use application
Excellent and easy to use application. Excellent support team. Really appriciate it.
7 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Αθανάσιος,
We really appreciate your feedback , thank you for sharing it.
It’s great to hear you’re enjoying your experience with AdCreative.ai. I’ll make sure the team sees your message.
Feel free to reach out anytime at aoife@adcreative.ai if you need anything.
Best,
Aoife
My account costs me an auto payment…
My account costs me an auto payment from my card because i don't wanna any plan , so i was so angry in the beginning cuz it costs me some money for declined transactions card (fee) , then jacob saves me , thank you a lot jacob for helping me , i love you bro
7 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Walid,
Thank you for your lovely feedback , it genuinely means a lot.
We’re thrilled to hear you’re enjoying the platform. I’ll be sure to pass this along to the team.
If there’s anything you need, don’t hesitate to reach out at aoife@adcreative.ai.
Best,
Aoife
very good experience
very good experience, the app is easy to use, the AI generate good image
6 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Nguyen,
Thanks for your kind feedback , we really appreciate it.
It’s great to know you’re enjoying AdCreative.ai. I’ll make sure your message is shared with the team.
If you ever need support, you can reach me anytime at aoife@adcreative.ai.
Best,
Aoife
Great clear communication! Perfect Experience
Great clear communication. Found a solution that satisfied me 100%.
I am extremely grateful to Mr. Mustafa from adcreative.ai team.
Pleasant, polite, wonderful communication.Once again, a heartfelt thank you to Mr. Mustafa. If all employees were like this, the internet would be perfect.
6 April 2026
Unprompted review
Reply from AdCreative.ai
Hi Egidijus,
Thank you for your thoughtful feedback , it means a lot to us.
We’re glad to hear you’re enjoying the platform, and I’ll be sure to share your comments internally.
Always happy to help , feel free to reach out at aoife@adcreative.ai anytime.
Best,
Aoife
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