Ace Optics Reviews 

480
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

EXCELLENT SERVICE-SECOND TO NONE.I did a part exchange but decided that the binoculars I got were not for me so I returned them for another pair which I am delighted with.The gentleman at ACE OPTICS w... See more

Rated 5 out of 5 stars

Fantastic company, cannot recommend highly enough. I purchased a Swarovsky scope. Quick delivery, but I couldnt get on with it (my issue, not the scope). Ian at ACE arranged pickup by his courier. Del... See more

Rated 5 out of 5 stars

We visited the store to try out the binoculars before trying other makes that Ace didn't have in stock elsewhere. Ace were really patient and couldn't have been more helpful. Having later decided on... See more

Rated 5 out of 5 stars

My initial telephone call was to allay concerns I had about the type of binoculars which would be most suitable for me and my wife. The member of staff I spoke to was extremely polite and suggested i... See more

Company details

  1. Binoculars Store
  2. Camera Repair Shop
  3. Camera Store
  4. Telescope Store

Information provided by various external sources

Ace Optics is an independent optics and photographic dealer, established in 1985. We offer friendly service and expert knowledge with no pressure to buy. In addition we are an official Swarovski Premier stockist and Kowa System authorised dealer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

480 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(480)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ace Optics customer support

The young man who answered my telephone call was extremely helpful in explaining the options to connect my camera to my scope. He obviously had experience of the problems and how to solve them. Thank you.

11 April 2025
Rated 5 out of 5 stars

Ace were very responsive

Ace were very responsive, delivered the item promptly and were kind enough to confirm the address, which I’d input incorrectly. I would definitely recommend using them.

3 April 2025
Rated 3 out of 5 stars

Dreadful delivery by DPD

Everything went very well except for DPD who left a £2K "cannot be left safe" package outside my front door without even ringing the doorbell. Haven't these drivers heard of doorcams? I have the whole delivery on video.
The actual package was great, I'm very pleased with it.

5 April 2025
Ace Optics logo

Reply from Ace Optics

I'm sorry to hear about this- we will be taking the matter up with the courier as this should not happen. Best regards

Rated 5 out of 5 stars

Great product, great price, great service.

My purchase was exactly as described: it arrived very quickly and in perfect condition. I was kept informed of the delivery process and given a time window for the delivery. I am very pleased with my purchase and the price I paid for it. Many thanks for the great service.

24 February 2025
Rated 5 out of 5 stars

Top Notch

Very helpful and very knowledgeable staff. I have used this company on a number of occasions and have always been impressed.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Swaros

Website is easy to navigate, purchasing easy, packaging excellent. All in all, a top company in the optics world. Thank you.

17 January 2025
Rated 5 out of 5 stars

Delighted. Perfect (like new) used Leica Telescope from Ace with fast delivery.

I ordered a used Leica Apo 62 - telescope from Ace as a like for like replacement for one I had damaged after 20 years of very heavy use.
I could not be happier with a second hand replacement Leica Apo from Ace Optics. It is absolutely perfect, just like new. The telescope is pristine, sharp and bright as the day it was made.
The delivery was good too, it was ordered on Friday and delivered on Monday - this is really fast especially considering I live in a very remote part of the UK. Well done ACE. Brilliant service and product.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Top rate service

My first time using the online order for second hand Swarovski bino's that had a Christmas discount applied. Very straightforward and easy to navigate the process.
A problem occurred with the carriers this was resolved by Ian without any fuss and I would recommend Ace Optics.

26 December 2024

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