EXCELLENT SERVICE-SECOND TO NONE.I did a part exchange but decided that the binoculars I got were not for me so I returned them for another pair which I am delighted with.The gentleman at ACE OPTICS w... See more
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Fantastic company, cannot recommend highly enough. I purchased a Swarovsky scope. Quick delivery, but I couldnt get on with it (my issue, not the scope). Ian at ACE arranged pickup by his courier. Del... See more
We visited the store to try out the binoculars before trying other makes that Ace didn't have in stock elsewhere. Ace were really patient and couldn't have been more helpful. Having later decided on... See more
My initial telephone call was to allay concerns I had about the type of binoculars which would be most suitable for me and my wife. The member of staff I spoke to was extremely polite and suggested i... See more
Company details
Information provided by various external sources
Ace Optics is an independent optics and photographic dealer, established in 1985. We offer friendly service and expert knowledge with no pressure to buy. In addition we are an official Swarovski Premier stockist and Kowa System authorised dealer.
Contact info
8 Belmont, BA1 5DZ, Bath, United Kingdom
- 01225466364
- aceoptics.co.uk
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Ace Optics customer support
The young man who answered my telephone call was extremely helpful in explaining the options to connect my camera to my scope. He obviously had experience of the problems and how to solve them. Thank you.
Professional …
Helpful and useful discussion/communication. Prompt delivery to home address.
Ace were very responsive
Ace were very responsive, delivered the item promptly and were kind enough to confirm the address, which I’d input incorrectly. I would definitely recommend using them.
Dreadful delivery by DPD
Everything went very well except for DPD who left a £2K "cannot be left safe" package outside my front door without even ringing the doorbell. Haven't these drivers heard of doorcams? I have the whole delivery on video.
The actual package was great, I'm very pleased with it.

Reply from Ace Optics
Good communication and next day…
Good communication and next day delivery to Scotland. Always cautious on buying online based on a magazine review but the bins more than lived up to it and I've enjoyed using them so far.
Great product, great price, great service.
My purchase was exactly as described: it arrived very quickly and in perfect condition. I was kept informed of the delivery process and given a time window for the delivery. I am very pleased with my purchase and the price I paid for it. Many thanks for the great service.
The service was fast and efficient
The service was fast and efficient, and the prices very competitive. The scope I ordered arrived quickly and safely. I recommend Ace Optics, and would certainly use them again.
Quick to process order and kept me…
Quick to process order and kept me informed of progress and tacking.
The item was well packed for protection.
Very pleased with the product.
Excellent customer service
At Ace Optics, customer service is excellent. Very good information is given re products and good advice is also given.
Excellent quick service
Excellent quick service. When I requested a spare eyepiece cover for the missing item it was dispatched quickly and without fuss.
Reccomended.
Top Notch
Very helpful and very knowledgeable staff. I have used this company on a number of occasions and have always been impressed.
Swaros
Website is easy to navigate, purchasing easy, packaging excellent. All in all, a top company in the optics world. Thank you.
Delighted. Perfect (like new) used Leica Telescope from Ace with fast delivery.
I ordered a used Leica Apo 62 - telescope from Ace as a like for like replacement for one I had damaged after 20 years of very heavy use.
I could not be happier with a second hand replacement Leica Apo from Ace Optics. It is absolutely perfect, just like new. The telescope is pristine, sharp and bright as the day it was made.
The delivery was good too, it was ordered on Friday and delivered on Monday - this is really fast especially considering I live in a very remote part of the UK. Well done ACE. Brilliant service and product.
Top rate service
My first time using the online order for second hand Swarovski bino's that had a Christmas discount applied. Very straightforward and easy to navigate the process.
A problem occurred with the carriers this was resolved by Ian without any fuss and I would recommend Ace Optics.
Excellent service as usual
Excellent service as usual: this is my third online purchase from Ace Optics, and Ian and his colleagues always go out of their way to be helpful, and to despatch orders promptly.
Great price and fast delivery
Great price and fast delivery, very responsive to queries and super helpful, would recommend
Best price on the internet
Great service and very competitive price. Will definitely order from them again.
Best price and free next day delivery
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