ABOUT YOU Reviews 

1,359
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, reviewers overwhelmingly had a great experience with this company, sharing very positive feedback about their overall shopping journey and satisfaction. Customers frequently praise the remarkably wide selection of available brands, great competitive prices, and the simple, easy-to-use ordering process. People also appreciate the reliable delivery service alongside the genuinely excellent quality of the fashion items received. However, some customers also noted occasional delays in shipping times or encountered minor issues when trying to track their packages online. A few people mentioned receiving incorrect items, wrong sizes, or products arriving without their proper original packaging boxes. Despite these drawbacks, consumers generally remain satisfied with the overall value provided.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting great quality, accurate... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly among buyers. While many... See more

Quality

Reviewers mention positive feedback about quality, praising items for being comfortable, true to description,... See more

Price

Consumers find price to be positive, frequently highlighting great deals and unbeatable rates across a wide... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It proved to be a trustworthy company in pretty much every aspect so far. Items are as described, most of sizes available , proposals are very closed to my likes, packages arrived almost always in log... See more

Rated 4 out of 5 stars

The wide variety of brands and prices is one of the best advantages of About you. The easy navigation in the app is perfect and helpful in finding what you want at the best price. The guide for sizes... See more

Rated 4 out of 5 stars

The product was great and the delivery service was excellent. The only downside was that the shoes didn't arrive in their original packaging box.

Rated 4 out of 5 stars

I liked the true description of the fabric of the skirt I bought but I would like it better if there were measurements of the product or at least a size chart. I pretty much had to guess the size. The... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,359)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended!

I had an excellent experience with aboutyou.gr. Delivery was fast and on time, the items were exactly what I expected, and the free returns really make shopping there worthwhile. Super smooth process from start to finish. Highly recommended!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

I shop clothes quite reguarly from…

I shop clothes quite reguarly from About You and About You outlet. I never had any issues so far either with delivery or returns / refunds. I find the presentation of the clothes very good and they have a very wide selection of brands at really good prices.

Delivery may delay at times but that is not their fault since this heavily relied on the delivery company.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

A site full of lies only and ruden#ss…

A site full of lies only and ruden#ss of their fr#aking stuff on the call center
First of all never gave me the gift from the competition 10th free because of their "option"....that on rules of the competition never said and I am still waiting for those ......
Second the fr#aking "workers" on the call center in Greece there T#RRIBLE ENTIRELY and I never seen a behavior so bad like that to have the rud#ness to speak like g#psy kids on the streets.

21 January 2026
Unprompted review
Rated 3 out of 5 stars

I'm buying products from about you the…

I'm buying products from about you the last couple of years. Although since half a year ago everything was fine, the last half a year I've been buying products that come to me either different product than the one I bought, or wrong size, or stained, or ripped!!! Without any compensation... I'm really disappointed although I really liked this company at first

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not recommend to order from there

Do not recommend to order from there. I waited more than 2 weeks for the order to arrive. Then when I returned it, they did not refund the money for more than a month blaming it on ACS and busy season. They were also not able to figure out what is causing the delay which was additional stress for me of whether I would even get back my money. Very unprofessional

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Save your money and time

Stay away from them.
Delays automatic answers; no one will answer the phone. totally disappointed

13 December 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE SERVICE

So I ordered a pair of boots from the eshop and the delivery was just fine,BUT as soon as I opened my package there was a piece of paper that said "defective item" and I only needed few seconds to realise that the boots indeed was defective.I was so disappointed because these kinds of items were never meant to leave the warehouse.So I filed a return request for my package the same day and tried to speak with the customer service.The customer service was horrible!There was either the option of an AI generated service that couldn't answer to my specialised questions or to wait for about a week so human representative could reach you and tell you sorry on behalf of ABOUT YOU.The weeks pasted and i didn't hear from them,so i emailed them again so i could have my refund.After a looong time they answered to my mail telling me that for these kind of returns i would have to wait up to 6 weeks for my money. That's crazy coz there's not stated anywhere in the company's policy that refunds can take up to 6 weeks,they claim that it only takes up to 2 weeks.
And here we are today,5/1/2026,and i have still no updates from ABOUTYOU,I tried again to contact with the customer service and they had the audacity to tell me that they got my package on 27/11/2025 and they haven't even looked at it since then and to wait till Thursday which is the day when 6 weeks will have past.
In conclusion TERRIBLE SERVICE!

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order 1rst of December 2025

Placed an order 1rst of December 2025. its 29.12.2025 Still not delivered. Courier doesnt not respond to phone calls. After long waits (30 minutes and more) they redirect you to another phone. About you refuses to refund or cancel order although ita past Christmas time. Total waste of time and money .

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Non Authentic Adidas Shoes

I recently purchased a pair of Adidas shoes. They arrived in a generic craft-paper box instead of an original Adidas box, and they didn’t have a proper Adidas tag. The only tag included was a simple card with the size, some basic cleaning instructions, and the word “originals" printed on it. and Nothing that looked authentic.
When I contacted customer service to ask about this, the representative addressed me in the informal singular form in Greek, which felt unprofessional.
I ve heard same stories about adidas products again, but this time it my turn to find out..
Too bad I cant post photos in the review. This product is 100% non authentic.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Scammers stay away from this company

Scammers stay away from this company.
I placed an order on November 15th. It was supposed to be delivered within 21-24/11 and never did.
I contacted the wannabe called “Customer Service” and I received an automated message that due to heave workload my shipment was delayed.
This is a complete lie because they have notified me 2 days after I placed my order that it was shipped and provided a tracking number.
Most probably a fake one since the delivery company doesn’t track the specific number. It is listed as “shipped not found”
Contacted the customer service 3 times so far and I never received a clear answer or my order. I clearly asked cancellation of the order and a refund but they claimed that they can’t since my order is shipped!!!

15 November 2025
Unprompted review

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