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ABOUT YOU Reviews 

2,284
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide variety of items available, often noting that what they see online matches what they receive. The delivery service is frequently highlighted for its speed and accuracy, with orders arriving quickly and as expected. Reviewers also appreciate the easy and free return policy, which makes shopping more convenient and hassle-free. However, some people mentioned occasional discrepancies with sizing, though they consider this normal for online purchases. A few other people also felt that the return process was not smooth, and in rare cases, orders did not arrive.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many consistently praising the high quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and correct delivery,... See more

Return policy

Customers had positive experiences with the return policy, frequently highlighting the ease and speed of the... See more

Order

Reviewers highlight positive aspects of order, with many customers reporting easy ordering processes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like about you and that it has free shipping and free return which makes shopping much easier. Also the long trial period during which my product was delivered and always arrived correctly with me a... See more

Rated 5 out of 5 stars

Good offers of products with high quolity. Fast delivery and easy procedure of sending back stoks. Valuable notifications and advertising.

Rated 5 out of 5 stars

Very reliable seller. All products are with proper quality. Customer service is helpful. Very easy to return products.

Company details

Written by the company

ABOUT YOU предлага персонализирано модно изживяване. Поръчайте сега с безплатно връщане и 100 дни право на връщане! Насладете се на над 1500 марки, много от които за първи път в България, както и над 250 000 продукта от нови колекции.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,284)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Fake sale

Aboutyou did a summer sale where prices were great. However, after making an order it got cancelled. Items are still in stock, but the prices are much higher than the ones listed before... Time to change the name to about profit, since it is all you ever care about. Customer service is not responding either. I encourage everyone who is affected to fill a complaint with KZP in Bulgaria!!

1 August 2024
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Hey, Жечев! Unfortunately a technical issue during our sale campaign led to price issues. As a result all purchase agreements & documents were invalidated and affected orders will not be shipped.
All customers with affected orders have been or will be contacted separately via email.
Our customer service team is of course heavily contacted and trying to answer all requests as soon as possible, please excuse any delays.

Rated 1 out of 5 stars

Ordered two heavily diacounted…

Ordered two heavily diacounted products, had two succesful orders, and suddenly a few days later they were cancelled absolutely on random. I guess after all the discounted stuff arent available for everyone ;)

2 August 2024
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Hey, Noise Bomb! Unfortunately a technical issue during our sale campaign led to price issues. As a result all purchase agreements & documents were invalidated and affected orders will not be shipped.
All customers with affected orders have been or will be contacted separately via email.
Our customer service team is of course heavily contacted and trying to answer all requests as soon as possible, please excuse any delays.

Rated 5 out of 5 stars

Good job

I've been satisfied by both the products and their deliverance provided by AboutYou so far. Being among their VIP customers contributes to satisfaction as well.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

I had 3 orders with them so far

I had 3 orders with them. The first one had an incorrect size sent however the return product option is a hassle free process. Very efficient and helpful when I contacted them via the phone. Since I wasn't able to just exchange the product with the incorrect size I had to make a new order - that's fair enough. The only down side was that despite being told that the new delivery will take 2-3 days (I was limited in time) it actually took more than 10 days which I was advised of via email. Over all experience was great.

1 March 2024
Unprompted review

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