Abode Home Products Reviews 708

We bought our house with proboil already in it. First time we've had an issue with it,contacted the company and it was resolved unbelievably quickly and everyone were so helpful! This time we've had s... See more

Wow….. amazing customer service! Olivia in Abode’s customer service team was polite, professional and prompt in all of her replies. An issue that could have been extremely stressful was managed and so... See more

My recent warranty issue with the Proboil 2x could easily have turned into a major problem, but the company handled it well (finally). After initial delays, Kris in Customer Care stepped in and com... See more

I had some problems with my much loved Proboil PB2X but I am absolutely delighted with the brilliant customer service I received from Margery. I hope that the boiler lasts well now, but I know that M... See more

I contacted Abode for spare parts for my kitchen tap which was under warranty. I was asked the usual questions regarding my details and without any fuss or lengthy conversation, I was sent the spare... See more

Our Proboil sprung a leak i.e. a small plastic nut split. I contacted Proboil who immediately identified the part and posted it out free of charge. Thus our pro boil is now fully operational. Fantasti... See more

Had a couple of product specific questions that were handled exceptionally well by Steve Belli in Customer Service. Great service, great products and at last a UK company placing a high priority on it... See more

I ordered an O ring kit which failed to arrrive apparently due to an address issue. I rang up and spoke to Olivia who despite the insignificant cost of the order, moved things along to arrange early... See more

Just the tops! I called the company when the plumber could not source spare parts for my fabulous Decadence Monobloc tap. Steve was so helpful and I particularly appreciated that in these days where... See more

I contacted Customer Service by telephone -- a nice change from a mad bot -- and Ros was so helpful and efficient. My Ludlow Abode tap was still within the five year guarantee period so a replacement... See more

Fairly painless replacement of a boiler that was leaking, which we inherited after buying a house. Customer service were good and a new unit was prompty delivered with clear instructions; the only pai... See more

We had a new kitchen in 2021 and choose a black Pico Monobloc Tap which looked fantastic and worked really well, but in recent months had become loose at the top. I spoke to the customer service team... See more

Frankly surprised how quickly and helpfully the company responded to my problem with a new kitchen tap. They didn’t have the required spare part valve in stock so sent me a whole new unit to cannibali... See more

Rang Proboil regarding my 3 in 1 boiling tap as it was dripping as advised by Howdens as they no longer had the tap/spares which took 5 weeks to tell me it was discontinued by them! One call to Prob... See more

Margery is outstanding, always helpful and very knowledgeable We have proboil4 totally recommend the product as have had for years with little issues which have been dealt with promptly by Margery... See more

We love our Abode Atlas Aquifier tap. However, would you believe it, 2 weeks after the 5 year warranty expired, the tap sprung a leak. Assuming it was the O-rings, I changed though but it was still le... See more

Don’t buy from this company! No items received contacted this company every month that went by and was told a refund was in its way, from August 2025 until today (march 26) nothing and still emails th... See more

Poor quality kitchen taps I’ve purchased two taps from abode designs and had the same issue both times. The first tap started dripping within 2 years and the second after a year. Kitchen taps shoul... See more

Steve quickly determined the leaking parts specification and sent a replacement pack FOC. It was a kind, expedient, and highly appreciated service. Rare for a company to look after their customers in... See more

We have had a Proboil for sometime now and would thoroughly recommend them. They aftersales is second to none and their videos on changing filters and descaling very clear and easy to understand. I p... See more

DO NOT BUY PROBOIL 3 Purchased a proboil 3 tap for my new kitchen in 2019. Recently stopped working so I contacted the number on the product to be offered no resolution. They stated it is no long... See more

I would like to thank Margery for helping me out with my issues with the the Proboil hot water boiler unit and my Pronteau tap. Margery has been very polite, courteous and very helpful through the wh... See more

I had to ring the company after our boiling tap handle on the 3 way mixer tap was damaged by our over enthusiastic grandchild. The advisor asked me to provide photographs to identify the tap as it had... See more

Bit of a journey but Stephen from the technical support team was not going to give up and wanted to resolve it for me before Christmas too! I think I may have misled him initially with the tap type so... See more

Great service received today by all members of the contact centre. There was no rushing to get me off the call. Detailed explanation were given. Great reassurance offered. Spot on!!! Thank you... See more

Needed to contact Customer services for technical assistance; not a problem with the tap but tap became loose on the worktop. Spoke to three members of the C/S team who were all extremely helpful, pr... See more

Contacted Olivia in technical dept. Prompt and efficient response on the phone. Very helpful and knowledgeable of products and parts put in the post for delivery in 2 days and fitting instructions ema... See more

Had an issue with a tap that was over 5 years old. It was no issue for the amazing customer service team at proboil. They replied to my email almost immediately and shipped out replacement parts at no... See more

I had issues with my proboil 2x and had to ring customer service on two separate occasions last week. The service I received was nothing short of outstanding! I literally couldn’t fault a thing. My pr... See more

Fantastic outcome from call to customer services, dealt with my issue, sent out spare part free, with no fuss. I had forgotten to register my appliance 23 months ago, but they just asked for photos an... See more

A thoroughly decent company with great customer service. Went over and above to replace my Proboil 2X water boiler for free when it was long out of the official warranty period. They set the... See more

Great looking tap, which works well. We did have a small leak from the filter tap, but a replacement valve was despatched very quickly with good clear instructions and this fixed the problem. Go... See more

I purchased this "high quality' tap through magnets and within a couple of weeks the tap was leaking. I was sent a part to fix it and I feel the whole tap should of been replaced. I was also expected... See more

Abode Home Products' customer service have been absolutely superior in their customer care. Whenever I've had a concern regarding a product, they have been quick to address the issue or replace the p... See more

Purchased two mixer taps for utility and kitchen sinks, not the cheapest but I believe you get what you pay for. Having had a slight issue with one of the taps, I contacted customer service and a very... See more

Customer After Care service first class, other companies should learn from Abode Home Products. We had an issue with our hot tap and the wonderful Stephen at Abode Proboil went above and beyond... See more

I have had a pro boil 3 for 4 years and it has broken down annually. It is now out of warranty and the original supplier has passed on the contract for pro boil to another company who will not do any... See more

My new kitchen came with an Abode sink. However, there was a crucial washer missing from the installation pack. I contacted Abode and the staff were so helpful in finding the correct parts that includ... See more

Purchased a tap for around £300, 3 years later it's dripping and leaking everywhere! I contacted them about warranty only to be offered parts to repair the tap myself!

Amazing service. The customer service was brilliant. Within 24 hours my items had arrived and were at a really competitive price. I had looked at buying the same items from other companies displaying... See more

I am very dissatisfied with the way this company has handled my boiler warranty. From the day of installation, I sent clear images to register the warranty. We were then informed that... See more

My experience with Proboil has been exceptional. Always helpful and knowledgeable, My latest contact with Proboil was with Marjory who advised and arranged for a replacement boiler and tap valve to be... See more

We bought our Proboil 2.x in 2021 and were initially very pleased, However, after 2 years the boiler developed a leak and needed to be replaced. We live in a soft water area and didn't expect issue... See more

Outstanding customer service - I have had a tap for several years from Abode and as expected it needs the odd washer replacement. Abode always reply to requests efficiently, charge very reasonable rat... See more

Great to speak to a company who really care - even 2-3 years after you have bought a product. So refreshing to actually easily speak to a person and not a robot. Would highly recommend both their prod... See more

I’ve had a Proboil 2x for 5 years now, excellent product. One of the connector nuts had snapped and I spoke to a lovely lady in customer care who sent me a replacement nut to fix my proboil. It came n... See more

The tap started dripping after a couple of years and I emailed customer support expecting that a reply might take some days and was amazed when I got a response almost by return asking for my tap deta... See more

I bought a kitchen tap and spray for my kitchen and from the outset the spray was faulty. I called the customer services team at AbodeDesigns and they took weeks to respond. When they finally did they... See more

We bought a tap for over £500 about five years ago and have had lots of issues with it, including leaks, drips, a crumbling finish, and rust. The team were initially very helpful and kindly sent... See more

Contacted chstomer services with regard to leaking boiling tap. A plumber said I needed a new tap. Margery was exceptional. She explained how to strip the handle and told be the size of the alen key... See more

Had an issue with the boiler after 18 months of use. Got in touch with customer service and they sent out a replacement boiler within a day. Excellent service. Had a couple of questions which were ans... See more

I called the customer support helpline regarding an issue with the tap on our ProboiI.2X and was very impressed with service received. I spoke to Jade who had good product knowledge and was extrem... See more

Recently made a warranty claim and the process was seamless from start to finish. Shelli at proboil was very professional and friendly. She explained clearly what information I needed to provide her w... See more

Very mixed feelings. We bought an Abode mixer tap which is leaking terribly after less than two years, not good and l wish l had read reviews on here before purchasing. However, the after sales servic... See more

Love my Proboil, however when it encountered a fault I was concerned I'd have to fork for a new one however the team (Margery) was excellent! I'm waiting on a new one at no cost as I was covered unde... See more