The whole experience of buying scooter was handled Great by the people in shop put at ease and even delivered it on time
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A very good range of mobility scooters and many other mobility aids to see in store. Showroom very easy to find in the city centre with kerbside parking. Nigel and his lady colleague gave us a chee... See more
Company replied
It was an easy, informative conversation with the shop assist that led to my purchasing a suitable wheelchair for a taller man. Delivery saved me a great deal of anxiety. Thank you
Company replied
Outstanding service in an emergency – highly recommend! My wheelchair died while we were on holiday in the Gloucester area, which could have ruined our trip. I phoned Ableworld late on Friday evening... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Gloucester
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
1 Longsmith Street, GL1 2HJ, Gloucester, Gloucestershire, United Kingdom
- 01452 690250
4.7
Excellent
51 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The whole experience of buying scooter…
The whole experience of buying scooter was handled Great by the people in shop put at ease and even delivered it on time
8 August 2026
Reply from Ableworld - Gloucester
Hi Mr Stockford, thank you for your wonderful 5-star review! We're delighted to hear you had a great experience purchasing your scooter and that our team helped put you at ease, and we're also pleased that it was delivered on time. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Always very helpful ,considered and…
Always very helpful ,considered and explain about items I have bought.
15 September 2026
Reply from Ableworld - Gloucester
Hello Mr J, thank you for your lovely feedback. We're glad to hear that you find our team helpful, considerate, and clear in explaining the items you’ve purchased.
Kind regards,
Ableworld
Helpful and efficient
I rang the shop after my rollator wheel jammed - Stuart said they didn’t do spare parts as in new wheels but to bring it straight in and he would have a look.
He didn’t just fix the wheel he made the whole thing more stable - so greatful for the quick and friendly service!
Thank you!
12 September 2026
Unprompted review
Reply from Ableworld - Gloucester
Hello Laura, thank you for your lovely feedback! We're delighted to hear that Stuart was able to help and that you were pleased with the service. We always aim to go above and beyond to ensure our customers feel supported and valued. Your kind words are much appreciated, and we’re glad we could assist you quickly and effectively.
Kind regards,
Ableworld
It was so easy
It was an easy, informative conversation with the shop assist that led to my purchasing a suitable wheelchair for a taller man.
Delivery saved me a great deal of anxiety.
Thank you
8 September 2026
Reply from Ableworld - Gloucester
Hi, thank you for your wonderful 5 star review! We're delighted to hear that our team was able to provide helpful and informative advice and help you find a suitable wheelchair. We're also pleased that our delivery service helped make the process easier and less stressful for you. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very good range of mobility aids with helpful staff on hand.
A very good range of mobility scooters and many other mobility aids to see in store.
Showroom very easy to find in the city centre with kerbside parking.
Nigel and his lady colleague gave us a cheerful welcome and was able to suggest the best scooter for me. I was then able to try driving the scooter before purchase. Very helpful service.
18 August 2026
Reply from Ableworld - Gloucester
Hi Valerie, thank you for your lovely 5 star review! We're so pleased to hear you were impressed with the range of mobility scooters and aids available, and that Nigel and his colleague gave you such a warm welcome. It's great to know they were able to help you find the right scooter and give you the opportunity to try it before making your decision. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Happy,friendly staff
Bridget and Nigel were friendly, knowledgeable, flexible and considerate. They gave us time to think through our purchase and provided a thorough demonstration on how to use the mobility scooter. We have decided to name our scooter "Bridget" !! We will be shopping here again and wouldn't hesitate recommending Ableworld to others.
15 August 2026
Reply from Ableworld - Gloucester
Hello Nikki, thank you for your lovely message! We're delighted to hear Bridget and Nigel provided friendly, knowledgeable, and considerate service, and that you felt comfortable taking your time. Naming your scooter "Bridget" is fantastic, what a great tribute! We truly appreciate your recommendation to others.
Kind regards,
Ableworld
Reply from Ableworld - Gloucester
Hi,
Thank you for your 5 star review! We're so pleased to hear you found our team helpful and received great service. We really appreciate your feedback, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld - Gloucester
Hi Robert, thank you for your lovely review! We're so pleased to hear you found our team friendly and more than helpful. We really appreciate your kind feedback, and we're always here to help if you ever need any further assistance.
Kind regards,
Ableworld
Outstanding service in an emergency
Outstanding service in an emergency – highly recommend! My wheelchair died while we were on holiday in the Gloucester area, which could have ruined our trip. I phoned Ableworld late on Friday evening and spoke to Nigel. He was incredibly kind and invited us to come into the shop early on Saturday morning so he could check the wheelchair and see how to help us.We arrived at 8:45 AM, and Nigel was exceptionally thoughtful, considerate, and deeply understanding of my disability. There was absolutely no sales pressure. After trying out a few different options, we decided to purchase a new wheelchair. Nigel and the team sorted everything out for us seamlessly. We cannot thank Nigel (the Gloucester store manager) enough for his friendly and professional support. We highly recommend them!– Belinda and Dave
8 August 2026
Unprompted review
Reply from Ableworld - Gloucester
Hi Belinda and Dave, thank you for your lovely review! We’re delighted Nigel and the team at our Gloucester store were able to help when you needed us most. It’s fantastic to hear that you felt supported, understood and under no pressure while finding the right wheelchair for you. If you need any further assistance in the future, we’re always here to help.
Kind regards,
Ableworld
My experience at Ableworld.
The lady at Ableworld in Gloucester was very helpful and knew a lot about the product I was purchasing. I trusted her completely to tell me all about the Sit and Stroll Walker I was interested in.
10 August 2026
Reply from Ableworld - Gloucester
Hi Mrs Hodges, thank you for your lovely review! We’re delighted to hear that our Gloucester team member was so helpful and knowledgeable. We really appreciate your trust and kind words! If you need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Customer service was excellent
Customer service was excellent. Very pleased with my new scooter.would reconmend shop to other people. Thank you brilliant shop.service and products.will shop here again.
3 August 2026
Reply from Ableworld - Gloucester
Hi, thank you for your lovely review! We’re delighted to hear that you’re pleased with your new scooter and that you received excellent customer service from our team. Your recommendation means a lot to us, and we truly appreciate your kind words about our shop, service, and products. We're always here to help if you need any assistance in the future.
Kind regards,
Ableworld
The gentleman was very helpful when I…
The gentleman was very helpful when I needed advice as to the best option for me.
3 August 2026
Reply from Ableworld - Gloucester
Hi Maxine, thank you for your lovely review! We’re so pleased to hear that our team member was able to provide helpful advice and guide you to the best option for your needs. If you need any further assistance, we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld - Gloucester
Hi Russell, thank you for your 5 star review! We are so pleased our team gave you excellent service. We are always here to help if you need any further assistance.
Kind regards,
Ableworld
Such helpful staff
Such helpful staff. Knew exactly what I wanted and produced it immediately. Item perfect. Also took my broken one away. Recommend for very efficient service
29 July 2026
Reply from Ableworld - Gloucester
Hi Ann, thank you for your lovely review! We’re so pleased to hear our team could quickly find exactly what you needed and that you’re happy with your item. If you need any further assistance, we are always here to help.
Kind regards,
Ableworld
Just over three years ago as both my…
Just over three years ago as both my wife and I were in our early 80s and especially we had no toilet facilities down stairs we needed a stairlift.
On being advised by Ableworld we purchased on the advise of Ableworld the Handicam Stair lift which was on display in the store.
We had a lot of problems which had to be sorted out but the main one was having to replacement batteries at a cost of £55 every two months.not covered by our agreement.
We were told that it should never had been sold to us because in the book it recommends no more use than ten times a day and not meant for that type of use. When you buy a lift as you get older it is going to be used more thats why you buy it.
But more of stairlifts later
Last year I bought a quality scooter at a cost of £999 after seeing it demonstrated and easy way to assemble he swung it up in the air by the handle swinging the motor unit in position. (not recommended)
Taking it home and charging it up the next day Saturday leaving the carpark opposite the shop I found it quickly lost charge. Going into the shop I was told they needed both the charger and scooter as there could be a fault.
On the monday I found it would not connect properly and they then found the battery contacts had been damaged. I was told by another engineer what he had done swinging it to can only have caused the damage.
New Parts had to be ordered and fourteen days later and only 5 hours use I was told I could collect.
When asked if they had checked the battery and charger it had not been done and I refused to accept it and then got a full refund.
Now back to the Stair lift I have recently bought a new one to replace the other fouir year old one, as recommended by the engineer.
After being measured for it I have found that my feet dont rest on the footplate and if I lean forward when I try to get off the heals of my legs slide off and pitch me forward onto the floor,
I have complained about this all within the 30 days, and as there is no room for adjustment. He had a footrest swivel unit he took out of a faulty lift which would fit and be adjustable but I said I had no money to pay the difference but if they fitted it I would accept,
They had supplied me again with an unsuitable lift inspite of being measured so supply or remove and refund my money , in the meantime at 88 if I had an accident through slippingthey will be responsible.
I have had no response after the engineers visit so now moving to the next stage.
So much for ableworld. Graham J
29 April 2026
Unprompted review
Reply from Ableworld - Gloucester
Dear Mr Johnson
Thank you for taking the time to leave us a review. We are very sorry to hear that you felt the need to share this experience.
We understand that our Customer Services team is fully aware of your situation and is currently working with you to find a suitable resolution. While we always aim to resolve matters as quickly as possible, occasionally unforeseen issues can arise, and these may take a little longer to address while we ensure the right solution is found.
We appreciate your patience and understanding, and we remain committed to resolving this for you.
Kind regards,
Ableworld
Amazing Service Again From The Gloucester Store!
This is the second time I have had to use Ableworld in a matter of weeks. This time I needed a stair lift urgently for my parents.
The service we received exceeded my expectations. Firstly a thank you to Bridget for arranging a visit swiftly from Paul, who knows everything there is to know about stairlifts and I was so pleased that he was the one installing it too. I wasn’t able to be there for the installation but he spent time ensuring they knew how to work it safely.
12 April 2026
Unprompted review
Reply from Ableworld - Gloucester
Hello, Thank you for taking the time to share your experience with us. We’re so pleased to hear that the service you received met your expectations, especially during what we understand can be a stressful and urgent time.
It’s wonderful to know that Bridget was able to arrange everything quickly and that Paul provided both expert advice and a smooth installation. Ensuring that your parents felt confident and safe using the stairlift is incredibly important to us, so we’re glad Paul took the time to support them.
If there’s anything more we can assist you or your family with in the future, please don’t hesitate to get in touch.
Take Care,
Ableworld
A very welcoming experience
A very welcoming experience. We didn’t feel pressured into purchasing anything. Bridget was extremely helpful, gave good advice & answered all our questions. A demonstration & trial run outside the shop were also very welcomed.
28 February 2026
Unprompted review
Reply from Ableworld - Gloucester
Hi Mick, thank you for taking the time to leave such a lovely review. We're so pleased to hear that you had a welcoming experience and felt comfortable without any pressure while visiting the store. It's great to know that Bridget was able to provide helpful advice, answer your questions and arrange a demonstration and trial outside the shop to make sure you felt confident.
Take care,
Ableworld
Superb
Stuart was so helpful. Very knowledgeable with great advice. Worked out solutions and offered to help with the walker my mum has. What a great guy. Thank you Stuart.
2 January 2026
Unprompted review
Reply from Ableworld - Gloucester
Hi Sally. thank you for your kind review. We’re delighted to hear that Stuart was so helpful and knowledgeable, and that he was able to offer good advice and practical solutions. He’ll really appreciate your lovely comments. Thank you for taking the time to share your experience!
Kind Regards,
Ableworld
Bridget was SO helpful
Bridget was SO helpful She sent me some replacement keys in the post Very efficient friendly and altogether a lovely lady
4 December 2025
Unprompted review
Reply from Ableworld - Gloucester
Hi Sally, thank you for your lovely review. We’re delighted to hear that Bridget was able to help you and get the replacement keys sent out quickly. She will be thrilled to know her friendly and efficient service made such a positive impression. We really appreciate you taking the time to share your experience.
Kind Regards,
Ableworld
Bridget And Stuart at the Gloucester…
Bridget And Stuart at the Gloucester were great . Looked after me wonderfully, but the star of the day was Ian the Fitter/Mechanic/Technician who despite clearly not being well sorted out my buggy fantastically. A great big thank you to you all
John K
1 October 2025
Unprompted review
Reply from Ableworld - Gloucester
Hi John,
Thank you so much for sharing your experience! We’re thrilled to hear that Bridget and Stuart at our Gloucester branch looked after you so well. We’ll be sure to pass on your special praise to Ian — it sounds like he went above and beyond, even while not feeling his best.
Your kind words mean a lot to the team, and we’re delighted we could make your visit a positive one.
Take care,
Abeworld
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