99home.co.uk Reviews 

1,805
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being extremely responsive, helpful, and professional throughout the entire property selling and renting process. Consumers note that the service is efficient and proactive, making transactions completely smooth, straightforward, and relatively stress-free. Some reviewers were not happy with the communication quality during their journey. People mentioned experiencing very slow replies, unhelpful interactions, and significant difficulties getting proper assistance with their property listings from customer support. A few customers also felt unsupported when trying to resolve issues or understand how the platform operated effectively.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting professional staff and efficient support from... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives consistently go above and... See more

Response time

People report positive experiences with response_time, highlighting that staff members are consistently fast,... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the platform makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

★★★★★ Excellent service that stands out from the rest I’ve used several estate agents over the years, including Connell's, so when I found 99 Homes online I was a bit hesitant to try another. But... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,805)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A positive outcome

Very prompt friendly and responsive communication. Very helpful in bringing our contract to a swift conclusion.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

5* experience with 99Home

5* experience with 99Home. Bought and sold a property with them. Staff always go above and beyond. Sagrika was especially helpful and supportive. Would recommend!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Vivek was very helpful

Vivek was very helpful, professional, and easy to deal with throughout the viewing process. He answered all my questions clearly and made everything straightforward. Highly recommended.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Very good communication

Very good communication. Thank you Anjali for your guidance. Went live on Friday and a week later, we have signed a new tenant. Lots of interest. Will definitely use again and recommend to friends.

23 January 2026
Unprompted review
Rated 4 out of 5 stars

Good

Good, although I did have to call a few times to chase things up and had to send paperwork a few times because things were missed

3 January 2026
Rated 5 out of 5 stars

Can’t recommend Craig enough….

As a buy to let landlord I have been relying on 99Home.co.uk for about 8/9 years now and I can honestly say that they have never once let me down. My contact has always been Craig, and I can’t recommend him highly enough! Craig is professional, responsive, thorough and unlike many other agents I’ve known throughout my time as a landlord, he always answers the phone (even on weekends!). It makes such a HUGE difference as quick and efficient communication is key when searching for tenants. Craig has also found me a buyer for a property I sold and again the service was exceptional.

They get my note of confidence every time, and I wouldnt go anywhere else - but of course I would want to work with Craig as he’s never yet failed to find me suitable tenants.

12 January 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Margaret

Thank you so much for taking the time to share such a detailed and positive review. We truly appreciate your continued trust in 99Home.co.uk over the past 8–9 years — that means a great deal to us.
Craig will be absolutely delighted to read your comments. He really is super-charged, a true workaholic, and incredibly dedicated, and he consistently goes above and beyond to support our landlords.

His commitment to being responsive, helpful, and available — even at weekends — is exactly the level of service we strive to provide.
We’re also pleased to hear that Craig was able to assist you not only with finding reliable tenants but also with the successful sale of your property. Knowing that our communication and efficiency have made a real difference to you is extremely rewarding.

Thank you once again for your confidence and loyalty. We look forward to continuing to support you for many more years to come.

Kind regards,

The 99Home Team

Rated 5 out of 5 stars

99homes sales/offering process

We had the pleasure of Amit Patel from the sales team helping us out offers and viewings in. Very quick and responsive, viewing were flexible and arranged quickly, and contact with the vendor was swift and effecient. All while being polite and professional. Would recommend.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Mr.Anil Sharma goes above and beyond to help and the sale was seamless.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Best value in property management service

Fair charges, quick responses and excellent property management packages tailored to your individual needs. The team is pleasent to deal with and super knowledgable about the lettings.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first message to Craig, an inspection being completed, to the work being completed took just over a month, which also includes Christmas. Any other settling in issues were sorted quickly without fuss and the whole moving in process was super simple. I'd recommend these guys to anyone, especially Craig. He's fantastic

5 January 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Siobhan
Thank you so much for your kind and detailed review — it truly means a lot to us.

We’re delighted to hear that you’ve had such a positive experience and that the moving-in process, communication, and issue resolution met your expectations. Resolving the damp issue efficiently — especially over the Christmas period — was important to us, and we’re pleased it was handled smoothly.

A special thank you for highlighting Craig. He really is brilliant, and your feedback perfectly reflects his commitment to being prompt, proactive, and supportive. We’ll be sure to pass on your kind words to him — they’ll mean a great deal.

Thank you again for recommending 99Home. We’re always here if you need anything in the future.

Kind regards,
99Home Team

Rated 1 out of 5 stars

Terrible worst estate agents ever!

Terrible worst estate agents ever!! I can’t believe that any of these positive reviews are real! From start to finish they’re extremely difficult to communicate with, whether this be via the telephone or email. Even the information regarding the property I am trying purchase is extremely out of date. They clearly used the same advert from over six years ago. All pictures were out of date, rates and information regarding the property were extremely out of date in fact they still haven’t even updated this after another six months!
The vendor and myself as a buyer do not have a single good word to say about this so-called Estate Agent, avoid at all costs.

2 January 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Many thanks, Thomas, for the feedback. Could you please help us with the property reference number or the postcode?

Regards
99home Team

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