At 84, found it somewhat confusing to get a positive quote which stated all I required. Chat not able to help. Difficult to speak to an agent to confirm requirements. However, best quote found wherev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with 1st Central for my car insurance for thee years. I have not needed to claim insurance or needed any help during that time, so cannot comment on insurance claims. I am however pleased... See more
Company replied
Took me two frustrating days. Form filling was fine simple to follow.adds were clear but getting from basket to buy was a nightmare. Shut it twice. Gave up in frustration tried next day. After two... See more
Company replied
This insurance was good value and had everything I needed. It was great the way it back filled some boxes and was reasonably easy to navigate. Shame it was more expensive to pay monthly. I would... See more
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
189K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant company insurance 🤩
13 July 2026
I have been trying to speak to you re a…
I have been trying to speak to you re a forgoten payment,this is important to me I can not get an answer on phone I am useless with tech and need help to set up direct debit again urgently PLEASE DO SOMETHING RE THIS , My policy does not exist as you only do online,please reply as I want and need to pay up. I am ancient so need help. Regards Jeff
29 June 2026
Helpful and the right price
13 July 2026
Got there ..... eventually
Get rid of the awful robot that answers calls.
I was forced to listen to that thing 5 minutes & then got cut off. Called again, was forced to listen to the robot another 10 minutes 😡 Just give the option 'to speak to a human person, press 1 now'.
The human person I eventually got to speak with was very helpful, professional, polite & friendly.
They tried to get me a better renewal quote, which was still rather high, but better than the original renewal quote that had initially been sent to me by email, which was extortionate. The human person was kind & understanding & tried again. This resulted in a better price that was more reasonable. Anything I didn't understand or wanted clarifying during our chat was explained very well & the human person was patient in doing so & we both also had to repeat some things because the line wasn't great so hearing each other clearly was difficult.
We got there ..... eventually.
For the sake if everyone's good mental health & well being - get rid of the robots 🙏
15 July 2026
Wonderful upstanding agents
Wonderful upstanding agents, patients and helpful. Nothing was to much trouble.
17 June 2026
Unprompted review
Very helpful 10 out of 10
16 July 2026
very good service and very good price
13 July 2026
tried many times to enter acount to…
tried many times to enter acount to cancel auto renewal could not get into account this was done as soon as i was informed of up coming renewal date used the bot to inform them of my decision and have sceenshot of reqest tried many time to phone but was told long waiting times . informed my bank to refuse renewal as a precaution way before renewal date lost faith n customer service.
13 July 2026
Unprompted review
Competitive pricing
Only just opened an account so have no knowledge of their customer service.
I would say however that their pricing is very competitive.
16 July 2026
Very quick and easy to do online…
Very quick and easy to do online everything was straight forward
13 July 2026
Great value insurance and easy to set up
13 July 2026
Submitting Driving Licence details
Entered all details correctly. Had insurance cover for 3weeks -
now wanting driving licences photocopied I'd me and my wife or an extra fee will be charged or insurance cancelled. Never been asked anywhere for this, only licence numbers. Will not be supplying this info. as this could end up in data being mis used if there was a hack or security breach. Not happy.
6 July 2026
Very straightforward application..
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
Thank you for your fantastic five-star review! We are so pleased to hear that you had such a positive experience and appreciate your recommendation.
Emily
I have been insured with this company…
I have been insured with this company for 3 years and every year the payment for vehicle insurance increases, I have never had some accident or other fines, or etc.
I probably won't continue with this company...
13 July 2026
Reply from 1st Central Insurance
Hi
Thank you for your feedback. We're truly sorry to hear that your experience with us hasn't been positive, especially with the increasing cost of your vehicle insurance over the past three years. We understand your frustration.
Emily
Reply from 1st Central Insurance
Hi
We're so pleased to hear that you found our quotations to be reasonable and competitive. Thank you for your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found it straightforward to use and received a good quote. We truly appreciate your positive feedback and five-star review!
Emily
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.