All services I need at a reasonable price. Hope you keep these prices next year and not hike prices as other insurance companies do.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was just easy to use, the only issue I have is I would like the information I put in last time to be readily available.
Company replied
quick and easy,price was ok,considering some car insurers,keeping the price reasonable is the key
Company replied
Simple and quick to use website, easy to fill out quotes and immediate results. Really happy with price and was £250 cheaper than my previous insurer, thank you so much 😁
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
190K reviews
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Reply from 1st Central Insurance
Hi
"Hi,
Thank you for your feedback and for choosing 1st Central.
We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
We'll use your review to help improve our services.
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found taking out insurance to be an easy and uncomplicated process. We truly appreciate your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
We're so glad to hear you found it easy to get in touch with us and that our team was polite. Thank you for your kind words and the five-star review!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found it very easy to calculate. We truly appreciate your positive feedback and the five-star review.
Emily
Prompt efficient friendly…
I spoke with two people who were both pleasant and helpful. My request was dealt with promptly and I was made to feel my problem was important.
22 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We're so pleased to hear that our team was pleasant and helpful, and that your request was handled promptly. We always aim to make our customers feel valued.
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our service easy to set up and that the price was affordable. We truly appreciate your positive feedback and five-star rating!
Emily
Best price!
23 July 2026
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Easy process when setting up insurance…
Easy process when setting up insurance for Picnic Premier. Modern and easy to use site, very intuitive.
23 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased you found the process of setting up your insurance easy and our site modern and intuitive to use. Thank you for your wonderful feedback!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that everything ran very smoothly for you. We truly appreciate your positive feedback and five-star rating!
Emily
Spot on service
Telephone service was a great surprise very nice staff price was great was insured in15 minutes all done thanks regards Paul
23 July 2026
Reply from 1st Central Insurance
Hi
We're so happy to hear that our team provided such a positive and efficient experience for you. We truly appreciate your kind words and excellent feedback!
Emily
Very easy to do and at the right price
18 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our process very easy to use and that you were happy with the price. We truly appreciate your positive feedback!
Emily
Your website is not fit for purpose and…
Your website is not fit for purpose and your correspondence is a bit overwhelming. I am highly disappointed with the service I have received.
23 July 2026
Reply from 1st Central Insurance
Hi
We are truly sorry to hear that your experience with our website and correspondence has been disappointing and overwhelming. Your feedback is important, and we will use it to improve our services.
Emily
Been a customer for 2-3 years
Been a customer for 2-3 years. So far amazing service and hope to receive in the coming years
23 July 2026
Reply from 1st Central Insurance
Hi
We are so happy to hear about your amazing experience with us over the past few years! We truly appreciate your loyalty and kind words.
Emily
Quick easy to deal with
21 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our service to be quick and easy to deal with. We truly appreciate your positive feedback!
Emily
Find it hard doing things on line.
27 July 2026
Reply from 1st Central Insurance
Hi
We understand that navigating online tasks can sometimes be challenging. We are always working to make our processes simpler.
Emily
Purchacing New Car insurance
Went through the price comparision site and got the cheapest one.Bought it online. Smooth process of purchase as you would expect buying with any other company. The real experience of service would only be commented upon an event of making a claim.( Touch wood Not )
23 July 2026
Reply from 1st Central Insurance
Hi
We're delighted to hear that you found our online purchase process smooth and straightforward. We appreciate your positive feedback and hope you continue to have a great experience with us!
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We're so happy to hear that your renewal process was easy and automatic. We appreciate your positive comments very much.
Emily
Reply from 1st Central Insurance
Hi
We're so glad to hear you're having a good experience with us so far. We appreciate your positive feedback!
Emily
easy to use on line.
23 July 2026
Reply from 1st Central Insurance
Hi
We appreciate your feedback and are so glad our online service was easy for you to use. Thank you for your positive review!
Emily
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