It’s was disappointing to have the premium jump up when the registration was entered even though the car model and make didn’t change. There were also allot of (and too many) add on options where the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Everything went quite smoothly when I made my car insurance renewal. The only criticism I have is that the lady I dealt with had a foreign accent and I find that sometimes difficult to understand, but... See more
Company replied
Renewal was smooth and seamless. The premium increase was something of a surprise, but roughly in line with competitors, sadly !! I have had no cause to test the service, and long may it live that... See more
Company replied
The price for insurance is good. Didnt like the fact so much was an "added extra" that would have made the cost too much. Overall experience was good so far.
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.3
Excellent
197K reviews
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Cheap quote
2 October 2026
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
The young lady who dealt with my query her name was Myrtle was very efficient. Spoke very good English and dealt with my inquiry straightaway. Highly recommend for central there is however one downsid
Over all the my experience with First Central is very good very very competitively priced website seems to work fine for myself
2 October 2026
Reply from 1st Central Insurance
Hi
We're so pleased to hear that your experience with us has been very good. It is wonderful that you found our rates to be competitively priced and that our website has been working smoothly for you. Thank you for your feedback!
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to make things easy and straightforward for our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
Thank you for choosing to stay with us for another year. We are so pleased to hear that your experience has met your expectations and that the renewal process was smooth for you.
Emily
Affordable and good value for the money…
Affordable and good value for the money as well as customer friendly approach and ease in filling the form.
29 September 2026
Reply from 1st Central Insurance
Hi
We're so pleased you found our service affordable and great value for your money. It's wonderful to hear that you appreciated our friendly customer approach and that completing the application was quick and simple. Thank you for taking the time to share your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
I've found Central are efficient
I've found Central are efficient, friendly and competitive on prices, online staff very helpful
29 September 2026
Poor service
After cancelling my policy and received a email to confirm this you have still taken money from account for a insurance I didn’t ask for, currently impossible to reach you to correct this, worse service I have ever had and misleading.
29 September 2026
Reply from 1st Central Insurance
Hi
We are truly sorry to hear that funds were taken from your account after you received confirmation that your policy was cancelled, and that you have faced such great difficulty trying to reach us to resolve this. We understand how extremely frustrating and upsetting this situation must be.
Emily
Been with this company for three years…
Been with this company for three years now all good.
2 October 2026
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to make things easy and straightforward for our customers 😊.
Emily
Ease of setup,no jargon
Ease of setup,no jargon, speed of transaction & most importantly price
29 September 2026
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you enjoyed the easy setup, clear language, fast process, and great value. We truly appreciate your positive feedback!
Emily
told not to renew
told not to renew - unable to contact - do not answer phones.i want my money back
2 October 2026
Reply from 1st Central Insurance
Hi
We sincerely apologize for the frustration caused by the communication difficulties and the issue regarding your automatic renewal. We understand your disappointment and are looking into this matter to ensure your concerns are properly addressed.
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to make things easy and straightforward for our customers 😊.
Emily
I spent multiple hours and days trying…
I spent multiple hours and days trying to get through to discuss my renewal. I would have stayed with you but as I couldn’t get through to see if the cost could be reduced I cancelled the renewal. Eventually
29 September 2026
Reply from 1st Central Insurance
Hi
We are truly sorry to hear about the frustration and difficulty you experienced while trying to reach us to discuss your policy. It is disappointing to know that this call wait time led to you cancelling your business with us, as we always want to give our customers the chance to review their options. We are taking your feedback on board to help improve our communication channels and wait times moving forward.
Emily
Very bad experience and what were I…
Very bad experience and what were I given in the website to get an insurance for my car. When I bought that insurance it shows different dates like I bought car 0000 something . Horrible experience when I try to change you asked money. What is this . That’s not my mistake . It’s horrible
2 October 2026
Reply from 1st Central Insurance
Hi
We are truly sorry to hear about your frustrating experience with the date errors on your policy and being charged to correct them. We understand your disappointment, especially when you feel the error was not your fault, and we regret the difficulties you faced while trying to update your details.
Emily
I cancelled my insurance as the renewal…
I cancelled my insurance as the renewal was too expensive and received confirmation of the cancelled policy yet I am being bombarded with emails stating my insurance has been renewed. !! Poor service
29 September 2026
Reply from 1st Central Insurance
Hi
We are truly sorry to hear about your experience after cancelling your policy. We understand how frustrating it is to receive continuous automated renewal emails when you have already had confirmation of your cancellation. Your feedback is very important to us, and we are looking into this to ensure our messaging processes are improved.
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you consider us a great choice for your insurance needs and that you are happy with our affordable coverage. We truly appreciate your positive feedback and five-star review!
Emily
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