It’s was disappointing to have the premium jump up when the registration was entered even though the car model and make didn’t change. There were also allot of (and too many) add on options where the... See more
Company replied
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Review summary
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Everything went quite smoothly when I made my car insurance renewal. The only criticism I have is that the lady I dealt with had a foreign accent and I find that sometimes difficult to understand, but... See more
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Renewal was smooth and seamless. The premium increase was something of a surprise, but roughly in line with competitors, sadly !! I have had no cause to test the service, and long may it live that... See more
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The price for insurance is good. Didnt like the fact so much was an "added extra" that would have made the cost too much. Overall experience was good so far.
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Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.3
Excellent
197K reviews
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I chose 1stCentral because their offer…
I chose 1stCentral because their offer is the best for me and the rewies are good. I am looking forward to my experience with you.
30 September 2026
So easy to understand and get quotes…
So easy to understand and get quotes great price too for a first year driver
30 September 2026
Online paperwork was easy but…
Online paperwork was easy but contacting service was difficult but so far so good.
30 September 2026
Competitive pricing
Competitive pricing, easy process and an efficient service. Would recommend.
30 September 2026
I have no issue so far
I have no issue so far, the only thing would be a difficulty contacting you.
9 September 2026
Just joined,signed up…Can’t contact…
Just joined,signed up…Can’t contact them by phone,all points of online contacts dead route links with apologies for route issues… what a farce…I’m seriously worried about this place…oh,took my money alright….but can I contact them? Can I hecklers like…
29 September 2026
DO NOT BUY YOUR INSURANCE FROM 1st CENTRAL
DO NOT BUY YOUR INSURANCE FROM 1st CENTRAL! It is impossible to talk to anyone over the phone. Long waits, always end up being disconnected.
30 September 2026
Renewal notification and price.
30 September 2026
Auto renew…
No problems untill I wanted to cancel my auto renewal, I have been on hold for 75 minutes ! I've tried to cancel online but it keeps taking me back for me to choose auto renewal, absolute scammers! Then you end up paying more , and if you want cancel they slap you with a fee , I am not renewing with them and I'm still on hold , will not put the phone down till this is sorted !
30 September 2026
Unprompted review
Absolutely terrible experience
Absolutely terrible experience with First Central. I made a genuine mistake and entered the wrong vehicle purchase date by just a few days. Instead of simply correcting the information, they increased my insurance premium by around £100.
I find this completely unreasonable and extremely frustrating. I was not trying to mislead anyone or provide false information — it was simply an honest mistake with the date.
The way First Central handled this has left me feeling completely ripped off. Charging an extra £100 over a minor date error is unacceptable, especially when the difference is only a few days.
I would not recommend this company to anyone. Very poor customer service and an extremely disappointing experience.
30 September 2026
Unprompted review
All went well but I kept getting emails…
All went well but I kept getting emails asking me to complete the electronic signature which I had done twice. I was worried that I would not be insured in time. Apart from this great.
30 September 2026
Car insurance auto renewed without my…
Car insurance auto renewed without my authorization, I'd tried to cancel online as they quoted almost double to last year, but it said it wasn't active. Then I discovered they'd taken a monthly payment, tried again to cancel still said inactive need to sign credit agreement to cancel, what? Tried to cancel on the chat bot, but this wanted a cancelation fee, for something I didn't want! Asked to speak to a human, I was 57th in the queue. Tried phoning so many times, I get cut off or just kepting hanging on, have emailed, they can't cancel by email! Oh very convenient. I want my £68 returned, my proof of no claims and to cancel. Will be taking this to the insurance ombudsman. Good luck if you need to claim from them.
30 September 2026
Unprompted review
Nice and easy to do insurance
Nice and easy to do insurance, very good prices!!!
I recommend 1st Central
30 September 2026
40 minutes on hold
40 minutes on hold. No one answered. Have had to hang up to try again later. It's not good enough.
If I was a new customer wanting to spend my money, they'd have answered straight away, but as I'm looking to rectify a problem (a mistake made by them) and get a refund, they don't want to talk to me. Terrible customer service. Won't be using them again.
30 September 2026
Unprompted review
A bit disappointed no insurance quote…
A bit disappointed no insurance quote was sent to my email account had to phone to get it set up and it took at least 15 minutes to talk to someone the lady I spoke to was very nice though
30 September 2026
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