Unfulfilled order and refund. Now in administration.
Ordered a pool table early December for delivery pre-Christmas as a gift for my son.
Unfortunately it took me chasing the courier on the scheduled day of delivery to find out it was no longer in stock and they hadn't been able to pick it up. At no point did Home Leisure Direct let me know this in advance of delivery date.
Upon contacting them they admitted the mistake and offered me a full refund. By this point it was mid-December and I was told it would take 7 - 10 days to action. Not ideal but was accepted.
After 10 working days I contacted them to ask about the refund and have been told the company has entered administration and has been bought out by a company with a suspiciously similar name.
If I want to get any money back I have to deal with the administrators.
Absolutely disgraceful behaviour and complete lack of compassion for those they have taken money from, for products they had no ability to supply or refund.
Please don't use this company in whatever form they reinvent themselves, as there are other far more trustworthy companies out there.
Reply from Home Leisure Direct
I am incredibly sorry for the experience you’ve had. I completely understand your frustration and disappointment, especially given that this was intended to be a Christmas gift for your son.
To be let down on the day of delivery, and then to face the uncertainty of our company entering administration, is not the level of service we ever aim to provide.
The timing of these financial changes was far from ideal, and I sincerely apologise for the lack of communication you received during that transition period. It was never our intention to leave you in the dark or without your funds.
I want to reassure you that while the company has undergone a transition to become Home Leisure Direct Worldwide Limited, our commitment to our customers remains our priority. We are working hard to resolve issues left over.
I understand that you have spoken to us and we have given you advice on the next step that you should take. If you have any further issues or queries please contact our customer service team who will be happy to assist you.
Thank you for your patience.