Great until you actually need help
Firstly I’d like to clarify that my experience of signing up with, and ordering my NHS medication has been excellent.
I then used the online doctor form to order weight loss medication, and again, excellent.
9 days ago now I tried to Refer A Friend and the link doesn’t work / just isn’t there. I’ve been communicating with customer service almost every day since to no avail. Just repeated empty apologies and no resolution. When it got to a week and we were no further forward, I asked for it to be escalated to a manager, only to be ignored and fobbed off with the same apologies.
Would not recommend if you need any help with anything. Truly awful (and I work in pharmacy patient support so I know what I’m talking about)
Edit to add - Consultation #692854
Reply from Pharmacy2U Ltd
Good Afternoon,
Thank you for your Trustpilot Review, I am sorry to hear of your experience.
Due to insufficient information we have been unable to locate your account details, we would like to help you resolve any issues you have faced and be able to provide you with an outcome/resolution, we have requested further information from you via Trustpilot, can you please respond at your earliest convenience.
Alternatively, please make contact via Livechat or Facebook/Twitter(X)/Instagram by sending a DM (Direct Message) a member of the team will be happy to respond to you.
Apologies, in advance for any inconvenience caused.
Kind Regards,
Ash
