Appalling customer service.
Ordered some hoses for Suzuki on 19th September. Order delayed as no stock. Now 28th October and despite emailing customer services have had no response what so ever from company. Latest order status say they were expecting stock on the 28 th September! Would have been more acceptable if they had bothered to respond to my previous contact. Wouldn’t recommend nor use them again. Probably never get a response nor refund for goods not received.
Reply from MSP - Motorcycle Spare Parts
Hello Mr. Johnson,
The email you have send us 2.5 hours before you have placed this review is the only email we have received of you.
I see that you have already been answered first thing this morning:
‘’Hello Mr. Johnson,
I have checked our mailbox, and this is the first email we have received from you.
I see that we are still waiting for part 16479-10G01.
I have contacted Suzuki for you.
They have told me that they expect to deliver the part to our warehouse on 06-11-2025.
Once we have received the part, we will ship as soon as possible.
If you ask me again on this date, I will check for you if we have already received it and if we can ship your order. ‘’
If you have any more questions, best thing to do is to answer the email.
Team MSP