Christine Anderson

I gave it TWO stars because it was pretty good when I first started using it a few years ago. But like most they had to get GREEDY!
***WARNING*** If you have points stored up MAKE SURE that you either cash it out or make sure that you keep adding to it. Because if you let a couple of weeks go by without adding receipts THEY WILL TAKE ALL OF YOUR POINTS AWAY!!! As I said, I HAD been using Fetch for several YEARS. But when I got really sick...making sure to add receipts was not a priority. SO THEY STOLE OVER 15,000 POINTS! THAT IS JUST FOUL!!
I HAVE DELETED RIGHT OUT OF MY PHONE!

P.S. They are asking for a date that it happened. I DONT KNOW AND I DONT CARE! So the date entered is ficticious

I downloaded the app. Signed up with an email address. And when I get into the app one of those 404 error pages comes up. I am constantly seeing commercials for this site trying to get people to sign up. For what?

WOW! JUST WOW! I really expected better of Lee. They have been around a long time with millions of customers. Clearly, those customers did not order directly from the company!

On 9/24/25 I ordered a couple pair of jeans for my Dad who just spent the last year and a half fighting for his life. He thankfully just turned 80. I dont live real close. He desperately needed new jeans as the Lee jeans I bought for him a few years ago are falling apart, and
wanted him to have them ASAP.

The FIRST issue is that the Lee jeans that I bought are a little over 2 years old and are falling apart! Dad has always worn Lee jeans. He had an excavation company my whole life and put those jeans through the ringer. And yet they lasted for years. He has since retired and as mentioned been very ill. Worse case scenario the butt of the jeans should be a little worn because all he really does now is sit!

The 2nd issue is that when I ordered the jeans I chose the Klarna pay 4 option at the checkout process. Not only has my Dad been very ill, but my husband is in the final stages of lung cancer. Its pretty much all on me to pay the bills etc. Making 4 small payments WOULD have been fantastic and lightened the load. But NO! They took the WHOLE PAYMENT!! The order clearly stated and STILL states PAY 4. Only now it says to pay the total amount 4 times! As mentioned, things are pretty tight. Every dime accounted for. THEY TOOK MY GROCERY MONEY! I guess we will eat next week!?

Delivery date at the time of ordering stated Monday 9/29/25 to New Jersey. On that same date I received notice that my package was delivered to my house in New York. Which I might add that I am nowhere near and won't be for some time. That is another reason why I had them shipped directly to Dad. So I had to call them. I would rather have my teeth drilled without novacain then to talk on the telephone to a customer service representative who barely speaks english. But I did. I was told that whatever was sitting in NY was not my package from them. That my package won't arrive in NJ until Friday 10/3/25!? So then why did my order say Monday? Why am I receiving delivery notifications? SURPRISE!! THEY DON'T KNOW. Had I known it was going to take so long I would have ordered them from somewhere else. Several department stores carry Lee and deliver within a matter of days.

So as the heading stated...a disaster from the start. I can only hope that they arrive, and arrive in good condition etc.

I am just surprised that a company like Lee has such shoddy service. They clearly didn't make all of their money on their customer orders and customer service thats for sure.

I won't make that mistake again.