Unprofessional, Dismissive, and Unhelpful
I have rarely experienced such shockingly poor and rude customer service.Competitors such as UPS and DHL manage to solve similar situations quickly and professionally. DB Schenker, by contrast, showed a complete lack of accountability, problem-solving ability, or even basic respect for the customer.
Extremely poor experience – I would strongly advise avoiding DB Schenker if you expect reliability or any level of professional support.
Reply from DB Schenker Sverige
Hello!
We're truly sorry to hear about your disappointing experience.
We’d like to understand what went wrong and have therefore sent you a separate email requesting more details.
Your feedback is important to us, and we appreciate the opportunity to follow up.
Have a nice day!
Filip
Updated response 11/9:
We have tried to reach you but unfortunately have not received any response. Without more information it will be difficult to investigate your delivery. You are welcome to contact our customer service if your issue is not resolved.
All the best!
Felicia