The maintenance time for AirSense 10 is…
The maintenance time for AirSense 10 is now at least 8 weeks. This is most unsatisfactory. I am travelling overseas for 3 months shortly, and I had incorrectly assumed that submitting the device for maintenance 2.5 months before departure would be comfortably sufficient. My experience of ResMed servicing and maintenance has been similar for the past three years, although in this case, it has been 7 weeks to date without any adequate reason for the delay. It is the lengthiest period to date. It suggests that ResMed has made a management decision - it intends its customers to purchase new products rather than have existing ones maintained, hence the clear lack of resourcing for maintenance. I have read that the AirSense 11 has a higher decibel level than the 10 model, so I prefer to retain the earlier model.