Account closure.
I made an account about 3 weeks ago. Went through all their verification with pictures of my ID, selfie, SSN, etc. All the sudden my account goes on hold. I send more pictures. And then out of no where, BAM! My account is closed. Just because they could not verify somehow? Makes zero sense and customer support is a joke.
Reply from Bluevine
Hi Camden,
Thank you for sharing your experience. We understand how frustrating it can feel to go through multiple verification steps and then see your account placed on hold or closed without the clarity you were expecting.
Like most banking services, our verification and security requirements are set to high standards to help protect customers and the financial system. In some cases, if we’re unable to complete required verification, an account may need to be restricted or closed.
Our customer support team has been in touch with you via email to review your situation and answer any remaining questions. We encourage you to reply directly there or reach out through our secure contact options at https://www.bluevine.com/contact-us
so we can continue assisting you.
If we’re able to get things squared away or provide helpful clarification, we’d appreciate it if you’d consider updating your review to reflect your experience.
– The Bluevine Team
