Disastrous waiting time for customer support.
Customer service won't answer my call.
Started the call as 3rd in the queue. In 15 mins I was first, after that for 30 mins straight I didn't get any information on the queue position, but I was answered in the end. The support agent was nice and we have solved the issue but this long waiting time is disastrous.
Reply from DB Schenker Sverige
Hi Dorian,
Thank you for your honest feedback! We completely understand your frustration with the long wait time, and we're truly sorry for the inconvenience. While we're glad to hear the issue was eventually resolved and that the support agent was helpful, we know the waiting experience needs to be much better. Unfortunately, we’ve been experiencing higher call volumes recently, which has impacted wait times. Your comments are valuable and will be shared with the team to help us improve.
Hope you have a nice day!
Marcus
