OC

Orhan Caglayan

Netherlands

Reviews

Review of BCC

Rated 1 out of 5 stars

BCC not caring about their delivery

I had an order from BCC and paid extra for a specific delivery time. DHL did not showed up and claimed they missed us. I got a smart door bell recording all movements. So no one came and I got the proof. When I told BCC what happened, they said I can get it the day after. Sorry? why then I paid extra fees? And the funny thin, when I said I will cancel it, they do not even give me any other option and said ok.

7 September 2022
Unprompted review

Reply from BCC

Hi Orhan,

Thanks for your review.

The delivery costs of €1,95 is for a delivery in the evening, it has nothing to do with preventing delays. That is not to say a delayed delivery is desirable, it definitely isn't. Sorry for the delay and the inconvenience.

We would like to make it up to you. Can you pass along the order number here?

Kind regards,
Team BCC

Review of DHL eCommerce Nederland

Rated 1 out of 5 stars

DHL is lying

I ordered something from BCC.NL and paid extra for delivery at a certain time of the day. I and my family was at home and I received an e-mail that the dispatcher missed us. So I said something wrong there as I got a smart ring. They had never arrived but when I called them, the customer service repeated the same.
I told them I want to file a complaint about their dispatcher and then they shut down the line.

7 September 2022
Unprompted review