BCC not caring about their delivery
I had an order from BCC and paid extra for a specific delivery time. DHL did not showed up and claimed they missed us. I got a smart door bell recording all movements. So no one came and I got the proof. When I told BCC what happened, they said I can get it the day after. Sorry? why then I paid extra fees? And the funny thin, when I said I will cancel it, they do not even give me any other option and said ok.
Reply from BCC
Hi Orhan,
Thanks for your review.
The delivery costs of €1,95 is for a delivery in the evening, it has nothing to do with preventing delays. That is not to say a delayed delivery is desirable, it definitely isn't. Sorry for the delay and the inconvenience.
We would like to make it up to you. Can you pass along the order number here?
Kind regards,
Team BCC