RB

Rosalie Battye

United Kingdom

Reviews

Review of Evri

Rated 1 out of 5 stars

No stars

No stars. The courier apparently photographed my parcel on my doorstep, in full view of the road. There were sacks of compost in the driveway and also dustbins. The courier made no attempt to hide the parcel, consequently when I arrived home at 6.00 pm it had been removed.

11 March 2026

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley

Review of Charnwood

Review of Stoake

Rated 5 out of 5 stars

Installation of woodburner by STOAKE

The initial interview was helpful, I received all the necessary information and we could agree on acceptable dates. The initial removal of the old fireplace was messy but Pavel and Reynaldo(?) cleared up excellently. Putting the flue pipe down the chimney was terrifying to watch but the team managed without mishap, again left everything neat and ready for the morning. There was a slight mishap as the wrong mantelshelf had been picked up earlier, but we realised in time and they returned it and delivered the correct one that afternoon. All was fitted today and looks amazing - whats more it works!

I would recommend this firm for their efficiency and attention to detail, everyone was polite and helpful in moving furniture etc.

11 September 2025
Unprompted review

Reply from Stoake

Hi Rosalie
Great to hear you’re happy with our work. It was a pleasure to meet you and thank you for choosing Stoake for your fireplace installation.

We always do our best to contain the dust when working on a fireplace and make sure that everything’s left clean and tidy between visits.

We often work from ladders when it’s safe to do so. Our team are trained to work at heights and we use rope access safety systems to minimise risk.

We hope you enjoy using your new stove and if you need any help we’re always here.

Best wishes

Review of Equilaw

Rated 5 out of 5 stars

Helpful

Helpful, clear and provided a great service. Many thanks

16 July 2025

Reply from Equilaw

Great news! Thanks for your lovely review and 5 stars!

Review of World of Books

Review of Appliances Direct